Program Director
About the job
- A high school diploma or General Educational Development (GED) credential.
- At least 8 years of experience managing large, profitable operations teams in a multimillion-dollar contract environment.
- At least 5 years of experience managing complex projects; conducting healthcare transportation using its systems and personnel; maintaining a provider network; determining the appropriate mode of transport; dispatching an appropriate vehicle for participants; and developing a quality assurance program to ensure access to appropriate transportation based on medical necessity.
- A Bachelor's degree or at least 5 years of actual experience managing a non-emergency medical transportation program in a senior management position.
- Experience with contract implementation.
- Experience establishing and managing all aspects of performance management.
- Experience managing complex contracts with service-level agreements and government compliance.
- Experience managing a large team of direct and indirect reports.
- Experience managing employees at all organizational levels.
- A valid driver's license.
- Strong leadership, mentoring, and coaching skills.
- Strong conflict-management skills.
- Strong persuasion and negotiation skills.
- Strong decision-making skills involving complex data.
- Strong communication skills.
- Strong business and financial acumen.
- Strong analytical and strategic-planning skills.
- Ability to build and manage a strong team.
- Ability to understand and communicate the company vision.
- Ability to establish and maintain operational structure.
- Ability to build and maintain relationships with community agencies and other critical stakeholders involved in healthcare access issues.
- Ability to maintain confidentiality.
- Interpersonal skills and ability to work with a variety of people and job positions.
- Organizational skills and ability to manage multiple concurrent projects.
- Problem-solving skills and ability to anticipate and resolve problems.
- Knowledge of managed care, quality improvement, and contracting.
- High cognitive skills.
- Proficiency in Microsoft Office Suite.
- Provide leadership and management of direct and non-direct reports.
- Ensure business outcomes and contract goals are defined and met.
- Gain knowledge of and understand all aspects of the client and the contract.
- Maintain, understand, and effectively communicate client expectations.
- Educate the client on company procedures.
- Establish a working relationship with the client and act as a liaison to ensure expectations are met and information requests are answered promptly.
- Track and maintain the department budget to meet established financial goals.
- Conduct quarterly town hall meetings with all levels of staff.
- Monitor client satisfaction beyond statistical data.
- Serve as the client's key contact for issues relating to the program.
- Maintain a strong working relationship with key client personnel.
- Work with the client to resolve service issues, troubleshoot problems and concerns, address complaints, and provide education.
- Regularly hold and document satisfaction meetings with the client.
- Identify and manage stakeholders' expectations during all phases of the contract.
- Ensure regular interaction with internal departments.
- Continuously plan for growth and issue resolution.
- Keep abreast of changes to non-emergency transportation program rules, regulations, and policies.
- Ensure regular interaction with transportation providers, facilities, and internal departments so safe and quality transportation services are delivered.
- Ensure ongoing collaboration with internal and external partners so effective processes align with corporate processes and goals.
- Provide development and career guidance to local staff.
- Work across departments to keep transportation service-delivery costs within budget.
- Conduct and process disciplinary actions and terminations as needed.
- At least 10 years of experience managing large, profitable operations teams in a multimillion-dollar contract environment.
- Experience with Lean processes and Six Sigma certification.
- Certified Project Management Professional or Associate certification through PMI.
About the company
Ride Right helps public transit agencies connect their community's transportation options by offering a range of services including fixed-route bus service, ADA paratransit, shuttle programs, student and special needs transportation, quality assurance, and transit technology. The core product is a comprehensive transit operations solution that coordinates multiple modes of mobility, scheduling, and real-time management to ensure reliable service. By combining transportation offerings with performance monitoring and technology, Ride Right differentiates itself from competitors who focus on a single mode by providing end-to-end operational support for multiple transit options. The company's goal is to improve access to transportation for communities by delivering efficient, integrated services that meet the diverse needs of riders, including people with disabilities and students, while helping transit agencies run safer and more reliable systems.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Lake Saint Louis, Missouri
Founded
2009
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Simplify's Take
What believers are saying
- MTM Transit won Kern Transit on August 11, 2026, signaling outsourced-transit demand.
- MTM Transit won Scottsdale Trolley on August 4, 2026, expanding Arizona exposure.
- Ride Right posted 21 jobs on Simplify in August 2026, indicating active hiring.
What critics are saying
- Ride Right’s identity is fragmented across gear and transit businesses, confusing talent.
- Simplify showed no current growth, funding, or expansion news on August 28, 2026.
- The 2017 NLRB case against Ride Right LLC remained open on August 15, 2025.
What makes Ride Right unique
- Ride Right Gear has protected rodeo riders since 1994 with IDS Technology.
- Ride Right Transportation spans fixed-route, paratransit, shuttle, student, and special-needs service.
- Ride Right’s 2026 listings show multi-modal transit operations plus scheduling and real-time management.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Company News
MTM Transit to begin operating Kern Transit system October 1. MTM Transit is excited to share that MTM, Inc. has been selected by Kern County to operate the Kern Transit system, a geographically diverse public transportation network in California. Beginning October 1, 2026, MTM Transit will assume responsibility for operating Kern Transit under a five-year contract, delivering both fixed route and demand response transportation services throughout Kern County. The system serves a vast 8,000-square-mile region and provides vital transportation connections for communities across the county. Kern Transit operates 12 fixed routes and six Dial-A-Ride service zones, connecting residents to employment, healthcare, education, shopping, and other essential destinations throughout the region. The system serves communities across Kern County and provides important regional connections for passengers traveling within and beyond the county. MTM Transit was selected following a competitive procurement process in which MTM, Inc. demonstrated its experience operating public transportation systems nationwide and its commitment to delivering safe, reliable, and customer-focused service. Its operating approach emphasizes service quality, workforce stability, operational efficiency, innovation, and continuous improvement while ensuring a seamless transition for passengers and stakeholders. "We are honored to have been selected by Kern County to operate the Kern Transit system and look forward to building a strong partnership focused on delivering exceptional service for passengers," said Brian Balogh, MTM Transit's Chief Operating Officer. "Every day, Kern Transit provides essential mobility that connects people to the opportunities and services they depend on. Our team is committed to ensuring a seamless transition while delivering safe, reliable, and innovative transportation solutions that enhance the rider experience and support the long-term goals of the county." As part of its transition plan, MTM Transit will work closely with Kern County and local stakeholders to ensure continuity of service while implementing best practices, operational efficiencies, and customer service initiatives designed to support system performance and passenger satisfaction. Its approach is centered on collaborative partnership, transparent communication, and continuous investment in the communities MTM, Inc. serve. "We are excited to partner with MTM Transit as the next operator of the Kern Transit system," said Kern County Public Works Manager Angela Willis. "Throughout the procurement process, MTM Transit demonstrated a strong understanding of our service, our community, and our goals for the future. We are confident their experience, commitment to innovation, and focus on customer service will help strengthen mobility throughout Kern County while delivering meaningful value to our passengers, employees, and the community as a whole."
MTM Transit awarded contract to operate Scottsdale Trolley service. MTM Transit is honored to announce that MTM, Inc. has been awarded a contract by the City of Scottsdale to operate the Scottsdale Trolley system, one of Arizona's most recognizable public transportation services. Beginning September 13, MTM Transit will assume responsibility for operating Scottsdale's fare-free trolley network under an initial 22-month contract with three one-year renewal options. The Scottsdale Trolley system provides convenient transportation throughout the city using a fleet of 17 vehicles, including diesel and compressed natural gas (CNG) trolleys, serving three fixed routes. The service connects residents and visitors to Scottsdale's neighborhoods, shopping districts, dining destinations, entertainment venues, community events, and other key destinations across the city. MTM Transit brings extensive experience delivering safe, reliable, and customer-focused transportation solutions to communities nationwide. MTM, Inc. will leverage its operational expertise, commitment to safety, and innovative approach to service delivery to support the City's transportation goals and enhance the rider experience. "MTM Transit is honored to partner with the City of Scottsdale to operate this iconic community service," said Brian Balogh, MTM Transit's Chief Operating Officer. "The Scottsdale Trolley plays an important role in connecting residents and visitors to the people, places, and experiences that make Scottsdale such a vibrant destination. Our team is committed to providing safe, reliable, and high-quality service every day while building a strong partnership with the City and delivering an exceptional experience for every rider." The contract further expands MTM Transit's growing presence in Arizona and reflects its ongoing commitment to helping communities improve mobility and access through innovative transportation solutions. "At MTM Transit, Every Trip is Important," Balogh added. "Whether someone is traveling to work, visiting Old Town Scottsdale, attending a special event, or exploring the city for the first time, we are dedicated to ensuring every trip is safe, dependable, and welcoming."
Meet MTM Transit in Monterey for the CTA Fall Conference and Expo. MTM Transit is excited to announce that MTM, Inc.'ll be exhibiting at the California Transit Association (CTA)'s 61st Annual Fall Conference and Expo, taking place October 28-30, 2026, in Monterey, California. This premier industry event brings together transit leaders, agency professionals, operations teams, and business partners from across the state to share insights, explore emerging trends, and discuss the future of public transportation in California. If you'll be attending this year's conference, be sure to stop by and connect with the MTM Transit team during exhibit hours: * Wednesday, October 28: 3:30 p.m. - 6:30 p.m. * Thursday, October 29: 10:30 a.m. - 11:30 a.m. and 12:45 p.m. - 2:15 p.m. Hosted in partnership with Monterey-Salinas Transit, the conference is set to feature educational sessions, networking opportunities, an interactive expo hall, and discussions focused on the innovations and challenges shaping today's transit landscape. If you're headed to Monterey, stop by its booth to learn how MTM Transit helps agencies across the country improve mobility, accessibility, and operational performance through customized transportation solutions, including: * Paratransit and ADA Services: Supporting accessible transportation through eligibility assessment, mobility management, and travel training programs. * Technology-Driven Solutions: Streamlining rider and agency experiences with innovative platforms and data-informed decision-making tools. * Fixed Route, Shuttle, and Specialty Transportation Services: Delivering tailored transportation programs designed around each community's unique needs. * Student and Specialized Transportation: Providing safe, reliable transportation options for students and individuals requiring additional support. * Operational Excellence and Quality Assurance: Helping agencies enhance service quality, customer satisfaction, and performance outcomes. Whether you're exploring new service models, seeking ways to improve operational efficiency, or looking for a trusted partner to support your community's transportation goals, its team would love to connect. MTM, Inc. look forward to joining transit professionals from across California in Monterey and participating in the conversations that will help shape the future of mobility. See you there!
Join MTM Transit at APTA TRANSform and EXPO 2026! The future of public transportation is being shaped right now - and MTM Transit is excited to be part of the conversation at APTA TRANSform and EXPO 2026, taking place October 4-7 in Chicago, Illinois. As one of the industry's premier events, TRANSform brings together transit leaders, innovators, and mobility professionals from across the country to explore new ideas, emerging technologies, and practical solutions that are moving communities forward. This year, MTM Transit will have a team of 10 transit experts on-site at Booth #4431, ready to connect with attendees and discuss the challenges - and opportunities - facing transit agencies today. Let's talk transit at Booth #4431! No two communities are exactly alike, which is why MTM Transit takes a customized approach to every partnership. From Americans with Disabilities Act (ADA) paratransit and fixed route operations to mobility management and specialized transportation programs, MTM, Inc. work alongside agencies to create solutions that improve access, efficiency, and the rider experience. See what's next for public transportation. APTA TRANSform and EXPO is known for bringing together the brightest minds in the industry to discuss the trends and innovations shaping the future of mobility. Through educational sessions, networking opportunities, and a showcase of cutting-edge products and services, the event offers a unique opportunity to learn, collaborate, and discover what's next for public transportation. Connect with its team in Chicago. Whether you're exploring ways to enhance your current transit operation, expand mobility options, or simply exchange ideas with industry peers, MTM, Inc.'d love the opportunity to connect. Stop by Booth #4431 to meet the MTM Transit team, share your biggest transportation challenges, and discover how MTM, Inc. can help build solutions that keep your community moving - because every trip is important.
Chris York promoted to Regional Vice President - Central. MTM Transit is proud to announce that Chris York has been promoted to Regional Vice President - Central. He replaces Jack Hempstead, who recently transitioned to the role of Vice President of Business Development. With more than 28 years of hands-on leadership in large-scale paratransit and mobility management programs across the country, Chris is exceptionally well-qualified for this new role. His deep operational expertise, proven ability to build high-performing teams, and commitment to service excellence make him a natural fit to lead MTM Transit's Central region. Since joining MTM Transit, Chris has served as a Floating General Manager and Implementation Manager. He most notably led the successful launch of the Pima County, Arizona project, where he built strong relationships with both internal teams and client partners. Throughout his time with the company, he has consistently driven operational consistency, strengthened safety practices, and elevated service quality across multiple markets. Prior to joining its team, Chris held several key leadership positions with MV Transportation. He spent a decade overseeing the Access LYNX mobility operation in central Florida, a major program that included more than 400 employees and a fleet of 225 vehicles providing both paratransit and fixed-route services. Earlier in his career, he served as Director of Operations for the WMATA paratransit system in Washington, D.C., where he managed more than 1,000 employees and a fleet of over 700 vehicles across five divisions spanning Washington D.C., Maryland, and Virginia. "Chris is widely recognized for his ability to build strong teams, stabilize complex operations, and deliver measurable improvements in service performance, safety, and customer satisfaction," said Ed Overn, MTM Transit's Senior Vice President of Operations. "His collaborative leadership style and focus on operational excellence have earned him respect from both colleagues and clients alike." Please join MTM, Inc. in congratulating Chris on this well-deserved promotion! MTM, Inc. is excited to see the continued impact he will make in his new role.