ICG Middle Office Support Banker
U.S. Bank
ICG Middle Office Support Banker
U.S. Bank
Runs a national bank and processes card payments
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Please note that there are multiple openings for this position.
Middle Office Support is seeking multiple Support Bankers to join our credit and sales support teams within the Operational Enablement and Relationship Support groups. These teams support business lines including Global Industrials and Services (GIS), Specialized Industries, and Institutional Client Group (ICG) Credit.
This role requires strong attention to detail, sound judgment, and the ability to manage multiple priorities with accuracy and timeliness. The Support Banker is expected to take ownership of assigned responsibilities, demonstrate accountability, and support the successful execution of client, operational, and regulatory requirements.
A core expectation of the role is to provide timely, reliable, and high-quality support that enables Relationship Managers (RMs) and Portfolio Managers (PMs) to meet client needs and production goals. Middle Office Support serves as a critical liaison between RMs, PMs, and key partners to help deliver a seamless end-to-end client experience.
Essential Functions:
Monitor assigned credit portfolios, including past dues, payments, loan document exceptions, collateral monitoring, and compliance requirements.
Apply working knowledge of credit and collateral monitoring to identify issues or irregularities and escalate matters appropriately.
Partner with RMs, PMs, and product teams to support client relationship activities and identify potential service needs.
Support operational activities, including loan pre-boarding and post-boarding tasks, overdrafts, and ACH suspensions.
Navigates various systems such as Web OD, nCino, Salesforce, HOGAN, AFS, and Treasury Management client platforms.
Perform RPMS maintenance and research to support accurate client and portfolio information.
Complete account maintenance, research, and resolution of internal inquiries with accuracy, responsiveness, and timeliness.
Adhere to departmental policies, procedures, and applicable risk and control expectations.
Maintain accurate files and client records, including KYC, flood, appraisal, and regulatory documentation.
Contribute to a culture of accountability and ownership by ensuring deliverables are completed to standard and within required timelines.
Demonstrate initiative in building knowledge of credit, loan systems, and compliance processes, with an expectation of progressing toward higher-level responsibilities.
Basic Qualifications
Associate’s degree or equivalent work experience.
Five or more years of experience in the financial services industry.
Preferred Skills/Experience
Solid analytical and problem-solving skills, with the ability to identify discrepancies, maintain accurate records, and support compliance with policies and regulations.
Strong organizational and time management skills; ability to manage multiple tasks and meet deadlines.
Ability to work both independently and collaboratively, with accountability for assigned responsibilities.
Effective communication skills, both written and verbal.
Proficiency in Microsoft Office and department-specific systems (including nCino).
Willingness and ability to learn new systems, processes, and regulatory requirements.
Demonstrated reliability, initiative, and a strong work ethic in a fast-paced environment.
Location Expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $27.50 - $36.68U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
U.S. Bank is one of the largest banks in the United States, serving consumers, small businesses, corporations, and government agencies with banking, lending, payments, and wealth management. Its Elavon subsidiary is one of the world's biggest processors of card payments for merchants, handling sales in the United States, Canada, and Europe. People and small businesses use its branches and mobile app for checking, savings, credit cards, mortgages, and loans, while companies use it for corporate cards and cash management, and the bank earns money from loan interest and fees. U.S. Bank received national bank charter No. 24 in 1863, under President Abraham Lincoln, and is based in Minneapolis as the main subsidiary of U.S. Bancorp.
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