Knowledge Management Manager

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Knowledge Management Manager develops, maintains, and improves accurate, accessible, and usable operational knowledge content that enables operations employees to perform their work effectively. This position partners with internal teams, vendor training teams, business leaders, and subject matter experts to identify knowledge needs, apply established standards, and ensure knowledge content aligns with assigned business areas, existing resources, and operational processes. The role identifies opportunities to improve, connect, consolidate, and maintain content to reduce duplication and enhance usability. The position may also support broader Performance Enablement priorities based on business needs.

HOW YOU WILL MAKE AN IMPACT

• Develop and Maintain Operational Knowledge Content\: Create, update, organize, and maintain operational knowledge content in accordance with established standards. Translate complex business processes and information into clear, concise, and usable content that supports employee performance. Ensure content remains accurate, relevant, and aligned to current business practices.

• Apply Content Standards and Governance\: Apply knowledge management standards for content structure, organization, quality, ownership, and lifecycle management. Identify outdated, duplicative, incomplete, or inconsistent content and recommend or implement appropriate corrections. Support consistent application of knowledge practices across assigned business areas.

• Analyze and Improve the Knowledge Experience\: Review content usage, search behavior, employee feedback, and other available information to identify practical opportunities to improve the knowledge experience. Recommend improvements to content structure, organization, accessibility, and usability, and support initiatives that help employees find and use information more effectively.

• Collaborate with Internal and Vendor Partner\: Partner with internal Performance Enablement team members, vendor training teams, business leaders, and subject matter experts to align knowledge content with related training, operational processes, and business needs. Identify opportunities to leverage, connect, consolidate, or improve existing content rather than creating duplicative solutions. Apply knowledge management expertise to ensure new and updated content is accurate, complementary, and sustainable.

• Support Broader Performance Enablement Priorities\: Support broader team and business priorities based on organizational needs and available capacity. Contributions may include instructional design support, content development, project support, business initiatives, or other assignments that leverage the employee’s knowledge management expertise and support Performance Enablement goals.

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Knowledge Management Manager develops, maintains, and improves accurate, accessible, and usable operational knowledge content that enables operations employees to perform their work effectively. This position partners with internal teams, vendor training teams, business leaders, and subject matter experts to identify knowledge needs, apply established standards, and ensure knowledge content aligns with assigned business areas, existing resources, and operational processes. The role identifies opportunities to improve, connect, consolidate, and maintain content to reduce duplication and enhance usability. The position may also support broader Performance Enablement priorities based on business needs.

HOW YOU WILL MAKE AN IMPACT

• Develop and Maintain Operational Knowledge Content\: Create, update, organize, and maintain operational knowledge content in accordance with established standards. Translate complex business processes and information into clear, concise, and usable content that supports employee performance. Ensure content remains accurate, relevant, and aligned to current business practices.

• Apply Content Standards and Governance\: Apply knowledge management standards for content structure, organization, quality, ownership, and lifecycle management. Identify outdated, duplicative, incomplete, or inconsistent content and recommend or implement appropriate corrections. Support consistent application of knowledge practices across assigned business areas.

• Analyze and Improve the Knowledge Experience\: Review content usage, search behavior, employee feedback, and other available information to identify practical opportunities to improve the knowledge experience. Recommend improvements to content structure, organization, accessibility, and usability, and support initiatives that help employees find and use information more effectively.

• Collaborate with Internal and Vendor Partner\: Partner with internal Performance Enablement team members, vendor training teams, business leaders, and subject matter experts to align knowledge content with related training, operational processes, and business needs. Identify opportunities to leverage, connect, consolidate, or improve existing content rather than creating duplicative solutions. Apply knowledge management expertise to ensure new and updated content is accurate, complementary, and sustainable.

• Support Broader Performance Enablement Priorities\: Support broader team and business priorities based on organizational needs and available capacity. Contributions may include instructional design support, content development, project support, business initiatives, or other assignments that leverage the employee’s knowledge management expertise and support Performance Enablement goals.

WHAT YOU WILL BRING TO THE ROLE

• Minimum 5-7 years of related experience in knowledge management, content management, communications, learning and development, or a related field.

• Experience developing, maintaining, or improving structured operational content using established standards or governance practices.

• Experience partnering with cross-functional stakeholders to gather information, clarify requirements, and improve content accuracy, usability, or accessibility.

• Experience analyzing content usage, search behavior, feedback, or other performance information to recommend practical improvements.

• Automotive or financial services industry experience preferred.

• Bachelor’s degree in Communications, English, Business Administration, Organizational Development, Instructional Design, Knowledge Management, or a related field, or equivalent related work experience.

• Knowledge of content development, organization, maintenance, and lifecycle management practices.

• Understanding of how employees search for, access, and use operational information.

• Strong writing, editing, and content organization skills.

• Ability to translate complex operational information into clear, concise, and usable content.

• Ability to apply established standards consistently while exercising sound judgment.

• Ability to identify content gaps, inconsistencies, duplication, and improvement opportunities.

• Ability to analyze content usage, feedback, or search behavior to recommend practical improvements.

• Strong collaboration and stakeholder management skills, including the ability to ask effective questions and clarify conflicting information.

• Ability to manage multiple priorities and work independently with limited guidance.

• Strong verbal and written communication skills, including the ability to present information clearly to business partners and cross-functional stakeholders.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Hybrid flexibility – 2 days in office, 3 days remote

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts

• Comprehensive health coverage – medical, dental, and vision plans

• Employer-funded HSA contributions to help reduce healthcare costs

• 401(k) with company match and immediate vesting from day one

• 100% company-paid life and disability insurance

• Wellbeing benefits including fitness and health resources

• Leadership programs and career development that support continuous learning

• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].

WHAT YOU WILL BRING TO THE ROLE

• Minimum 5-7 years of related experience in knowledge management, content management, communications, learning and development, or a related field.

• Experience developing, maintaining, or improving structured operational content using established standards or governance practices.

• Experience partnering with cross-functional stakeholders to gather information, clarify requirements, and improve content accuracy, usability, or accessibility.

• Experience analyzing content usage, search behavior, feedback, or other performance information to recommend practical improvements.

• Automotive or financial services industry experience preferred.

• Bachelor’s degree in Communications, English, Business Administration, Organizational Development, Instructional Design, Knowledge Management, or a related field, or equivalent related work experience.

• Knowledge of content development, organization, maintenance, and lifecycle management practices.

• Understanding of how employees search for, access, and use operational information.

• Strong writing, editing, and content organization skills.

• Ability to translate complex operational information into clear, concise, and usable content.

• Ability to apply established standards consistently while exercising sound judgment.

• Ability to identify content gaps, inconsistencies, duplication, and improvement opportunities.

• Ability to analyze content usage, feedback, or search behavior to recommend practical improvements.

• Strong collaboration and stakeholder management skills, including the ability to ask effective questions and clarify conflicting information.

• Ability to manage multiple priorities and work independently with limited guidance.

• Strong verbal and written communication skills, including the ability to present information clearly to business partners and cross-functional stakeholders.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Hybrid flexibility – 2 days in office, 3 days remote

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts

• Comprehensive health coverage – medical, dental, and vision plans

• Employer-funded HSA contributions to help reduce healthcare costs

• 401(k) with company match and immediate vesting from day one

• 100% company-paid life and disability insurance

• Wellbeing benefits including fitness and health resources

• Leadership programs and career development that support continuous learning

• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].