H-E-B

Texas-based supermarket chain with private ownership

Overnight Replenishment Lead

MerchandisingUpdated on Nov 10

Full-timeDallas, TX, USANo salary listedIn-person

About the Job

Requirements

Applicants must be at least 18 years old.
Related work experience is required; the number of months is unspecified.
Experience working in a fast-paced, high-volume environment is required.
Strong working knowledge of department-related processes and standard operating procedures is required.
Understanding of the basic financial workings of the assigned department and how to drive profitability is required.
Advanced customer service skills are required.
Strong verbal and written communication and interpersonal skills are required.
Personal computer skills are required.
Ability to provide feedback on department procedures is required.
Ability to adjust priorities flexibly is required.
Ability to manage multiple priorities, shift focus between tasks, and maintain attention to detail and precision is required.
Ability to work a flexible schedule is required.
Completion of job skills training, compliance-related training, and division orientation is required.
Ability to perform detailed and precise tasks in a fast-paced retail environment is required.
Ability to lift 90 pounds and manage loads exceeding 85 pounds is required.

Responsibilities

Support the store and department in the manager's absence by applying relevant experience and knowledge.
Lead the overnight stocking team in efficient day-to-day operations and maintain a constant workflow.
Delegate and direct work; help set department-related expectations for ORT, wrap, safety, sanitation, and 5S; motivate Partners; provide coaching or feedback; and assist with department work schedules when needed.
Administer and ensure compliance with company, store, and department policies and procedures.
Receive and verify incoming shipments and perform quality control.
Load, unload, and move products, including heavy and bulky items; stock shelves; and refill displays.
Handle customer, Partner, and sanitation issues according to guidelines, escalating them to management as needed.
Troubleshoot and report equipment issues.
Answer product- and service-related questions and calls, directing questions to the appropriate department or Partner.
Ensure successful communication of overnight operations to the manager.
Perform department and cross-functional duties as needed.
Ensure compliance with federal and state regulations and store and department standard operating procedures.
Maintain the organization, safety, and sanitation of work areas, the sales floor, the back room, and equipment.
Work with customers and remain attentive to their needs.
Safely maneuver around moving mechanical parts.

Overview

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.
Responsibilities

Job Summary: As an Overnight Replenishment Lead at Joe V's, ensure accurate, efficient day-to-day operations and a constant workflow with the overnight team, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service.

Key Responsibilities & Essential Functions:

Store Lead Operations:
- Applies experience and knowledge to support the Store and Department in Manager's absence
- Leads the overnight stocking team in efficient day-to-day operations and a constant workflow
- Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
- Administers / ensures compliance with company, Store, and department policies and procedures
- Receives / verifies incoming shipments; performs quality control
- Loads / unloads / moves products (some heavy and bulky); stocks shelves; refills displays
- Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
- Troubleshoots / reports equipment issues
- Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
- Ensures successful communication of overnight operations to Manager
- Performs Department and cross-functional duties as needed
Food Safety / Sanitation:
- Ensures compliance with federal and state regulations and Store and department standard operating procedures
- Maintains organization, safety, and sanitation of work areas, sales floor, back room, and equipment

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

Work Experience:

months of related experience -
Experience working in a fast-paced -
high-volume environment -

Knowledge/Skills/Abilities:

Strong working knowledge of department-related processes and SOPs -
Understanding of basic financial workings of assigned department, and how to drive profitability -
Advanced customer service skills -
Strong verbal / written communication and interpersonal skills -
PC skills -
Ability to provide feedback on department procedures -
Ability to be flexible in adjusting priorities -
Ability to manage multiple priorities and shift focus between tasks; attention to detail and precision -
Ability to work a flexible schedule -

Education:

Completion of job skills training, compliance-related training, and division orientation -

Licenses/Certifications:

Physical Demands & Working Conditions:

Function in a fast paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Constantly reach at waist, grasp
Frequently stand, walk, shoulder circumduction
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements
Frequently exposed to ambient temperatures
Occasionally be exposed to cold, wet (non-weather) conditions, and loud noise
Safely maneuver around moving mechanical parts
Demonstrate the ability to lift 90 lbs, and manage in excess of 85 lbs

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 08/01/2023

About the Company

H-E-B

Texas-based supermarket chain with private ownership

H-E-B is a Texas-based grocery retailer with multiple store formats, including upscale Central Market, budget-friendly Joe V's Smart Shop, and Hispanic-focused Mi Tienda. It runs more than 435 stores in Texas and Mexico and employs over 154,000 people. Its product offering is everyday groceries and associated services, supported by a growing digital and delivery capability (notably via the Favor Delivery acquisition). The company emphasizes long-term, family-owned thinking rather than short-term market pressures, differentiating itself through strong regional identity, a diverse store format strategy, and a focus on customer loyalty. Its goals are to expand its store footprint in Texas and Mexico while enhancing digital and delivery services to better serve local communities.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: San Antonio, TX
Founded: 1905

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