Field Services Manager
$75k - $115k/yr+ Annual bonus
Senior
Yakima, WA, USA
HybridHybrid work; primarily based at the service center, with on-site customer visits.
Field ServiceEquipment Field Service
About the job
Requirements
- At least 5 years of experience in service management, field operations, or technical leadership within Land Mobile Radio, radio frequency, telecommunications, or critical communications industries.
- Proven ability to lead and develop field service technicians in a fast-paced environment.
- Expertise in resource management, scheduling, and service forecasting.
- Experience with enterprise resource planning systems such as NetSuite for tracking service operations, work orders, and inventory.
- High-level understanding of Land Mobile Radio systems, or ability to learn quickly, to lead troubleshooting and issue resolution effectively.
- Ability to diagnose system challenges, optimize configurations, and implement solutions collaboratively with technicians, engineers, and project managers.
- Ability to analyze system test results and technician reports, direct issue resolution, and ensure compliance.
- Experience leading and mentoring teams to support technical performance and professional development.
- Experience with workload forecasting, staffing planning, and technician scheduling.
- Ability to make decisions and manage multiple projects under tight deadlines.
- Ability to use data-driven insights to optimize service operations.
Responsibilities
- Lead, mentor, and develop a team of field service technicians, fostering performance, professional growth, and safety compliance.
- Allocate resources to align service execution with contractual commitments and customer expectations.
- Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction.
- Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery.
- Oversee system configurations, installations, service execution, and contract fulfillment in compliance with industry standards, customer requirements, and regulations.
- Provide technical expertise and strategic guidance to support sales growth and expand service center opportunities.
- Direct diagnosis and resolution of complex system issues.
- Optimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions.
- Track and analyze service center performance, technician productivity, and customer satisfaction.
- Prepare reports on contract status, operational performance, and service challenges for senior management.
- Evaluate trends and project outcomes and recommend process improvements.
- Maintain accurate documentation of service activities and customer interactions.
- Use NetSuite or similar enterprise resource planning systems to track work orders, manage inventory, and analyze service center performance.
- Oversee system installations and maintenance, ensuring all work meets requirements.
- Evaluate service quality and performance, and work with cross-functional teams to implement corrective actions and optimize configurations.
Desired Qualifications
- Experience working with federal agencies or public safety organizations, such as police, fire, emergency medical services, or emergency management.
- Project management experience and proficiency with Microsoft Project, Smartsheet, or similar tools.
- Familiarity with radio or communications systems, particularly in public safety, utilities, or enterprise environments.
- Knowledge of two-way radio systems, modern P25 radio architecture, local area network infrastructure, and civil processes—including construction, grounding, and electrical systems—as they relate to communications infrastructure.
About the company
Eastern Communications provides mission-critical communications technology, services, and infrastructure for essential operations. It serves public safety, transportation, and utilities, delivering secure and reliable networks and related services that support critical voice and data communications across critical missions. Its offerings span the design, deployment, and ongoing maintenance of communications infrastructure to ensure dependable connectivity when it matters most. The company differentiates itself by focusing on end-to-end, reliable solutions tailored to safety-critical and infrastructure-heavy industries, prioritizing uptime, security, and resilience. The goal is to enable safe, efficient, and continuous operations for its customers through robust communications capabilities.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1976
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Simplify's Take
What believers are saying
- Cisco named Eastern a Preferred Networking Partner in February 2026.
- Eastern launched services in Dipolog City on July 22, 2025, widening reach.
- The Digital Edge deal adds connectivity demand from data-center clients.
What critics are saying
- Price wars and debt service push Eastern toward covenant breach by 2027.
- PMC Wireless integration distracts management and delays Tri-State service gains.
- Philippine telecom competition compresses margins despite Cisco partnership wins.
What makes Eastern Communications unique
- Dunes Point backed Eastern Communications' national mission-critical network across 14 locations.
- Eastern sells technical pre-sale, post-sale, and aftermarket support to OEM and dealer partners.
- PMC Wireless, acquired November 11, 2025, deepens Tri-State public-safety servicing.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Annual performance review and associated bonus
- Paid holidays, vacation and sick days
- Ongoing technical training
- Advancement opportunities
- Company-provided uniforms and safety equipment