Business Office Manager

Overview

Business Office Manager

Location – Onsite in Nashville, TN

About the Role

Manage the daily operations of inpatient, outpatient and physician business office functions. Integrate with financial services to ensure the proper presentation of the financial condition of the facility.

About the Facility

Ascension Saint Thomas Behavioral Health Hospital is a trusted source of inpatient treatment for adults age 18 and older who have been struggling with anxiety, depression, posttraumatic stress disorder (PTSD), and other mental and behavioral health concerns.

Our Mission

Acadia Healthcare’s purpose is to Lead Care With Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

Compensation & Benefits

We value your expertise and dedication—and we invest in your success.

• Competitive Base Salary commensurate with experience
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and recognized holidays
• Company-paid Basic Life and AD&D Insurance
• Employee Assistance Program (EAP) and mental wellness resources
• Opportunities for professional growth and advancement within Acadia’s nationwide network

Responsibilities

Essential Functions

• Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO
• Establish and maintain controls for all cash collected and posted in patient accounting system
• Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction
• Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation
• Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met
• Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices
• Lead and provide operational directives for all business office activities related to the claims management and collections of the facility receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility
• Define and provide the necessary support and leadership to achieve departmental goals and objectives Review all statistical reports to monitor trends, determine operational deficiencies and implement corrective action plans as necessary
• Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage
• May include managing and directing subordinate staff to identify goals and objectives

Qualifications

Education/Experience/Skill Requirements

• High School diploma or equivalent required
• Some college course work preferred
• Two or more years’ job-related experience required, preferably in behavioral health
• One or more years’ supervisory experience required
• Strong revenue cycle technical skills required

Licenses/Designations/Certifications

• Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

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