Tesla

Makes electric cars, robotaxis and grid batteries

Diagnostics Engineer - Body Controls, Low Voltage Power & Communication

Electrical EngineeringConfirmed live in the last 24 hours

Full-timePalo Alto, CA, USANo salary listed

About the Job

Requirements

A degree in Automotive Technology, Electrical Engineering, Computer Science, or a similar field, or equivalent experience.
Experience diagnosing complex electrical systems with substantial software content in safety-critical applications.
Experience in real-time technical support or real-time diagnostics of a physical product is a plus.
Basic experience in Python and ability to read or interpret C/C++.
Experience with data acquisition, analysis, and processing tools such as SQL.
Ability to read and interpret electrical schematics.
Prior experience in Formula SAE or working on personal cars.
High proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Project.
Experience with common communication protocols, including CAN, LIN, and Ethernet.
Strong electrical fundamentals and experience working with and debugging electrical circuits.
Experience working with complex electromechanical systems with embedded software.
Availability for occasional off-hours calls and work.

Responsibilities

Provide real-time diagnostic support to the service network.
Serve as the subject matter expert and final escalation point for field technical issues related to vehicle controllers, communication networks, and power distribution.
Provide diagnostic support to North American service centers for complex issues and work with relevant hardware and software teams to identify root causes.
Develop diagnostic techniques and procedures for service technicians and technical support teams.
Create diagnostic software tools and automation scripts to help service technicians diagnose vehicle issues, automating diagnosis where possible.
Define on-board diagnostic methodologies and alerts, consider third-party shops, and work with the firmware development team to implement them.
Identify and propose product improvements to hardware and software development teams to increase reliability, reduce service cost, and improve customer satisfaction.
Create system-design and theory-of-operation documentation for new features for global service teams to reference during troubleshooting.
Travel occasionally to service sites or factories.

Desired Qualifications

Experience in real-time technical support or real-time diagnostics of a physical product is a plus.
Prior experience in Formula SAE or experience working on personal cars is a plus.

Category	Vehicle Software
Location	PALO ALTO, California
Requisition ID	266723
Type	Full-time

Job Description

Tesla is seeking a Diagnostics Engineer to support body controls and low voltage power and communication across all our vehicles. This role will focus on CAN communication, power distribution, and exterior lighting, but will also support other vehicle systems, such as doors, trunk, frunk, windows, seating, mirrors, wipers, heaters, steering wheel controls, and other actuators and sensors.This role is at a key connection point between our Silicon Valley development teams and North American Service Centers. A strong technical background in diagnosing complex electrical systems with heavy software content and deployed in safety-critical applications is required. This engineer must be passionate about the product, a strong critical thinker, and capable of understanding technical system-level architecture and issues.  As a Diagnostics Engineer in the Vehicle Software organization, you are responsible for real-time diagnostic support for the service network (the field), development and improvement of diagnostic tools and procedures, and feedback of top field issues to our development teams to improve current and future products.

Job Responsibilities

Subject matter expert and final point of escalation for technical issues in the field related to vehicle controllers, communication networks, and power distribution
Provide diagnostic support to North American service centers for complex issues and work with relevant hardware and software teams to identify root cause
Develop diagnostic techniques and procedures for service technicians and technical support teams
Create diagnostic software tools and automation scripts to assist service technicians in the diagnosis of vehicle issues, fully automating diagnosis where possible
Define on-board diagnostic methodologies and diagnostic alerts, including consideration for third-party shops, and work with the firmware development team to implement
Identify and propose product improvements to hardware and software development teams that will increase reliability, reduce service cost, and improve customer satisfaction
Create documentation on system design and theory of operation for new features to be referenced by global service teams during troubleshooting
Some occasional travel to visit service sites or factories is necessary
Availability for occasional off-hours calls and work

Job Requirements

Degree in Automotive Technology, Electrical Engineering, Computer Science or similar, or equivalent experience considered
Experience in real time technical support or real-time diagnostics of a physical product is a plus
Basic experience in Python; ability to read or interpret C/C++ a plus
Experience with data acquisition, analysis, and processing tools, such as SQL
Able to read and interpret electrical schematics
Prior experience in Formula SAE or experience working on personal cars is a plus
High proficiency in MS office programs (Word, Excel, PowerPoint, Project)
Experience with common communication protocols (CAN, LIN, Ethernet)
Strong electrical fundamentals; experience working with and debugging electrical circuits
Experience working with complex, electromechanical systems with embedded software

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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