Cooper University Health Care
Academic health system
Patient Services Representative
May require work at other ambulatory offices based on patient volume.
About the job
- At least one year of recent registration or billing experience working in a medical facility is preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals is preferred.
- Experience with Epic is preferred.
- A high school diploma or equivalent is required.
- NAHAM Certified Healthcare Access Associate certification is preferred.
- Ability to stand and walk for two to eight hours per assigned shift.
- Ability to multitask and adjust to patient volume in a fast-paced environment.
- Greet patients and guests using AIDET while providing an individualized patient service experience.
- Provide patient support, keep patients informed of delays, and offer appropriate alternatives.
- Perform full registration and update and validate demographics, identification, and insurance information; complete verification and obtain signatures.
- Perform and document patient outreach for front-desk pool messages, MyChart messages, and confirmation calls.
- Use kiosks, tablets, and other technology to assist patients upon arrival.
- Schedule appointments, including follow-up appointments, for physician office visits, imaging, and laboratory services.
- Collect co-pays and outstanding balances and reconcile the cash drawer daily.
- Perform non-clinical administrative duties, including in-basket and telephone communication, medical-record documentation, obtaining reports and medical records, completing insurance and disability forms, precertifications and authorizations, referrals, and patient-registration and referral workqueues.
- Perform and document timely patient outreach and callbacks for pool messages, MyChart messages, and confirmation calls.
- Transcribe radiology and scheduling orders in accordance with procedures.
- Respect and promote patient rights and respond appropriately to emergencies.
- Communicate with multidisciplinary team members and patients while adhering to the organization’s mission, vision, values, and Code of Ethical Conduct.
- Maintain knowledge of regulatory standards and sustain those standards in daily operations.
- Work at other ambulatory offices when requested based on patient volume.
- Perform other duties assigned by the manager.
- At least one year of recent registration or billing experience working in a medical facility.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
- Experience with Epic.
- Excellent organizational, written and verbal communication, and teamwork skills.
- Demonstrated excellent customer service skills.
- NAHAM Certified Healthcare Access Associate certification.
About the company
Cooper University Health Care is an academic health system based in South Jersey. The organization provides hospital, specialty, primary, emergency, outpatient, research, and medical education services through an integrated care network. It serves patients, families, clinicians, students, researchers, and communities across southern New Jersey. Its operating model centers on academic medicine and community care supported by physician practices, clinical institutes, technology, facilities, and centralized operations. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient care. Teams support coordinated daily delivery.
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