Cermati.com

Financial product marketplace and application service

Desk Collection

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listed

About the Job

Requirements

At least 6 months of work experience as a Desk Collection professional.
Creative thinking in negotiating payments and repayment methods with customers.
Experience in recovery buckets is an added advantage.
Familiarity with collection strategies and team key performance indicators.
Ability to work collaboratively with a team or individually.
Willingness to be placed in Central Jakarta.

Responsibilities

Collect payments from customers by telephone.
Check customer accounts to identify unpaid debts.
Negotiate payment deadlines or customer payment plans.
Investigate and resolve discrepancies to build trust with debtors and prevent future issues.
Take initiative in developing collection strategies.
Work according to company procedures and standard operating procedures.
Meet personal and team key performance indicators.
Prepare activity reports and report periodically to the Team Leader.

Desired Qualifications

Experience in the fintech industry is an added advantage.

Job Description

Melakukan penagihan kepada nasabah melalui Telepon
Melakukan pengecekan akun nasabah untuk mengidentifikasi hutang yang belum dibayarkan
Melakukan negosiasi tenggat waktu pembayaran atau rencana pembayaran nasabah
Menyelidiki serta menyelesaikan perbedaan yang terjadi dengan maksud untuk menumbuhkan rasa saling percaya antara debitur sehingga tidak menimbulkan masalah di kemudian hari
Memiliki inisiatif untuk melakukan strategi penagihan
Melakukan pekerjaan berdasarkan peraturan perusahaan (SOP)
Mampu untuk mencapai KPI pribadi dan tim
Membuat laporan kegiatan dan melaporkan secara berkala kepada Team Leader

Qualifications

Setidaknya memiliki 6 bulan pengalaman kerja sebagai Desk Collection
Berpengalaman di Industri Fintech akan menjadi nilai tambah
Mampu berpikir kreatif dalam menegosiasikan pembayaran dan metode pelunasan kepada nasabah
Memiliki pengalaman pada bucket recovery menjadi nilai tambah
Familiar dengan collection strategi dan KPI team
Mampu bekerja sama dengan team maupun individu
Bersedia ditempatkan di Jakarta Pusat

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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