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BEUMER Group

Intralogistics systems for conveying and sorting

Hotline Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeBeckum, GermanyNo salary listed

About the Job

Requirements

  • You have completed training as a technician for industrial automation or as an electronics technician for automation technology; a degree in electrical engineering, mechatronics, or a comparable field is preferred.
  • You ideally have experience troubleshooting and resolving faults in operating industrial or automation systems.
  • You ideally have experience in technical support, customer service, or a comparable service organization.
  • You have sound knowledge of analyzing and resolving software, hardware, and system faults.
  • Knowledge of Siemens S7, TIA Portal, Allen-Bradley, Windows operating systems, Linux, and SQL databases is an advantage.
  • You are confident using ticketing systems, customer relationship management applications, Microsoft Office, and digital service and diagnostic tools.
  • You have very good spoken and written English skills and can communicate technical matters clearly and appropriately to the audience.
  • You work independently, collaboratively, and in a structured manner, with strong customer orientation, problem-solving skills, and intercultural communication skills.
  • You are willing to travel occasionally nationally and internationally for onboarding and professional development.

Responsibilities

  • You take full responsibility for customer concerns and ensure effective, lasting resolution.
  • You analyze software and system faults, coordinate troubleshooting, and manage root-cause analysis and follow-up through successful resolution.
  • You prepare detailed hotline reports and derive concrete recommendations to prevent recurring faults, supported by AI-based analysis and documentation tools.
  • You act as the central Diagnostic Key Account Manager and build long-term, trusted technical customer relationships.
  • You work closely with technical and operational teams, customers, and BEUMER experts to escalate and resolve complex technical challenges.
  • You assess incident impact and urgency, prioritize incidents, and initiate appropriate actions.
  • You document customer interactions, faults, and solutions in ticketing, knowledge-management, and customer relationship management systems, some of which are AI-supported.
  • You contribute to continuous improvement of hotline processes, knowledge sharing, and service quality, and participate in a shift model to provide 24/7/365 customer support.

Desired Qualifications

  • You can continuously develop your technical expertise in automation technology, diagnostics, and troubleshooting.
  • You contribute to the development of support processes, knowledge management, and digital service solutions.

About the Company

BEUMER Group

Intralogistics systems for conveying and sorting

BEUMER Group designs and builds intralogistics systems that move goods inside facilities, including conveyors, loading and palletising lines, packaging, sortation, and distribution solutions. Its products work by integrating mechanical equipment with automation controls and software to plan, move, sort, and load bulk materials and piece goods across industries such as food, construction, mail order, and airport baggage handling. The company differentiates itself through its global reach, extensive service network, and ability to deliver complete end-to-end, integrated solutions with a focus on sustainability and long-term partnerships. Its goal is long-term success achieved through sustainable development, trusted partnerships, and continuous improvement of products, processes, and services.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Beckum, Germany
Founded
1935

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