Customer Success Manager - Enterprise

ServiceTitan has partnered with Ramp to integrate AI-powered financial tools into its contractor software platform. The collaboration brings Ramp's Bill Pay and Expense Management features directly into ServiceTitan, allowing contractors to automate business spending and reduce manual back-office work. The integration includes Bill Pay, which streamlines payment workflows within ServiceTitan's existing accounts payable system, and Expense Cards, which sync transactions automatically to specific jobs or projects. This marks Ramp's first embedded partnership within a vertical software platform. Ramp serves more than 70,000 organisations and processes over $200 billion in purchases annually. The company reports that its median customer achieves 5% savings on expenses and 16% revenue growth in their first year. The partnership aims to eliminate manual data entry and provide contractors with real-time visibility into operational costs across their businesses.

ServiceTitan announces strategic partnership with Ramp to automate financial workflows for contractors with ai-powered tools. AI-Driven Bill Pay and Expense Cards streamline business spending and eliminate manual back-office work for the trades. September 30, 2026 09:00 ET | Source: ServiceTitan LOS ANGELES, Sept. 30, 2026 (GLOBE NEWSWIRE) - ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today announced a new partnership with Ramp, the leading financial operations platform. By integrating Ramp's AI-powered Bill Pay and Expense Management into ServiceTitan, contractors can now automate routine business spending, eliminate tedious back-office data entry, and gain real-time control over operational costs. This streamlined financial management keeps trade businesses running efficiently, while saving contractors hours of manual labor each week. "Our core mission at ServiceTitan is to power every aspect of a contractor's business from one place," said Vahe Kuzoyan, President and Co-Founder of ServiceTitan. "By partnering with Ramp, we're bringing automation directly into our customers' financial workflows, giving them greater control and visibility over every dollar spent, with everything connected from the office to the job site." The announcement marks Ramp's first embedded partnership within a vertical software platform, bringing its AI-powered financial operations technology directly into software built for the trades. Bill Pay streamlines payment workflows within ServiceTitan, building on the platform's existing Accounts Payable capabilities that automate invoice review, reconciliation and approval. By bringing payment workflows into the platform and leveraging Ramp for payment processing, ServiceTitan gives contractors a more efficient end-to-end experience while reducing manual work and keeping spending connected to jobs and projects. Expense Cards give contractors a smarter way to manage employee spending through Ramp-powered corporate cards that integrate with ServiceTitan. Transactions automatically sync into ServiceTitan, where purchases can be matched to the appropriate job or project, receipts captured digitally and expenses tracked with greater accuracy, giving contractors better visibility into business spending while reducing manual reconciliation. "The job site and the finance office shouldn't operate on two different sets of information," said Geoff Charles, Chief Product Officer of Ramp. "With Ramp embedded in ServiceTitan, spending is tied to the right job as it happens, not cleaned up weeks later. Contractors get less paperwork, cleaner books, and a much faster read on what every project is actually costing them." About ServiceTitan ServiceTitan is AI for the trades - a purpose-built agentic operating system designed to automate the workflows that run a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. The company's end-to-end solution gives contractors the tools they need to run and grow their business, while providing a stellar customer experience. Learn how ServiceTitan is equipping tradespeople with the AI technology they need to keep the world running at: www.servicetitan.com About Ramp Ramp is how companies save time and money on every dollar they spend. It's the smart financial infrastructure behind every card swipe, invoice, and reimbursement - streamlining approvals, processing payments, and closing the books automatically. More than 70,000 organizations, from family farms and space startups to the Fortune 100, have saved over $12 billion and 27 million hours with Ramp. For the median customer, that translates to 5% savings on expenses and 16% revenue growth in their first year. Founded in 2019, Ramp powers over $200 billion in purchases annually. Learn more at www.ramp.com. (C) 2026 ServiceTitan. All rights reserved. ServiceTitan, the ServiceTitan logo, and all ServiceTitan product and service names mentioned herein are registered trademarks or unregistered trademarks of ServiceTitan, Inc. in the United States and other countries. Other brand names and marks mentioned herein are for identification purposes only and may be the trademarks of their respective holder(s). Cards are issued by Celtic Bank, pursuant to a license from Visa USA Inc., and are subject to credit approval.

Case study: Scaling to $2M ARR with Clicki & ServiceTitan. Clicki Team September 26, 2026 The challenge: breaking through the $1M revenue plateau. Scaling a home service business from $1M to $2M in Annual Recurring Revenue (ARR) is rarely about simply adding more trucks to the road. It is about operational efficiency. When you hit the $1M mark, the manual, duct-taped processes that got you there start breaking down. That was exactly the situation for one of its recent partners, a rapidly growing HVAC and plumbing company. They had successfully implemented ServiceTitan to run their dispatch and field operations, but their referral program was stuck in the dark ages. They had a loyal customer base, but tracking word-of-mouth growth was an administrative nightmare. When a customer referred a neighbor, the office staff had to manually cross-reference spreadsheets, check ServiceTitan to see if the job closed, and then remember to mail a gift card or cut a check. This lack of a cohesive software stack led to: * Missed payouts: Frustrating their best brand advocates. * Wasted time: Office managers spending up to 15 hours a week on manual data entry. * Low technician buy-in: Techs in the field didn't trust the referral program enough to promote it to homeowners. The solution: A seamless software stack. To break through the plateau, this business needed their software stack to do the heavy lifting. ServiceTitan is the gold standard for managing field operations, but to truly scale, they needed the simplest way to automate referral programs for service businesses. That is where Clicki came in. By pairing ServiceTitan's powerful CRM and dispatch capabilities with Clicki's automated referral tracking, they built a seamless, hands-off growth engine. They shifted their focus from manual tracking to operational efficiency, allowing their software to handle the busywork. Automated lead tracking. When a customer signs up for the referral program via Clicki, they receive a custom tracking link. If a neighbor books a service using that link, the data flows seamlessly. The office team no longer has to ask, "How did you hear about us?" and hope the customer remembers. The attribution is locked in from the start, and the new lead is perfectly tracked alongside existing ServiceTitan data. Instant referral payouts. This was the ultimate game-changer. Its core philosophy at Clicki is simple: Pay your customers the moment a referral closes. Before, the business took weeks to reward their best customers, killing the momentum of the referral. With Clicki, as soon as the job is marked complete and paid in ServiceTitan, the referral reward is triggered automatically. Customers get an instant payout directly to their phone. This instant gratification turns one-time referrers into lifelong, vocal brand ambassadors. Empowering technicians in the field. Operational efficiency isn't just for the office; it is for the techs in the field, too. Using Bravo - Clicki's tool for Google Reviews, NPS, and tipping - technicians were able to seamlessly ask for reviews and referral sign-ups at the end of a successful service call. The techs got their well-deserved tips, the business secured 5-star Google reviews, and new customers were added to the referral ecosystem automatically. The results: hitting the $2M ARR milestone. Within 12 months of optimizing their software stack and focusing on operational efficiency, the business didn't just break their plateau - they doubled their revenue to hit $2M ARR. * 40% Increase in Referral Volume: Because payouts were instant and reliable, existing customers referred their neighbors much more frequently. * 20+ Hours Saved Per Week: The office staff completely eliminated manual referral tracking and payout fulfillment, freeing them up to focus on customer experience. * Higher Closing Rates: Referrals already come with built-in trust, meaning these leads closed faster and at a significantly higher average ticket price than standard paid ads. Why operational efficiency drives revenue. When service businesses aim for the $2M to $5M mark, owners often pour money into Google Local Services Ads (LSA), SEO, and direct mail. But generating leads is only half the battle. If your operational efficiency is poor, those expensive leads leak out of the bucket. Operational efficiency means your dispatchers aren't doing double data entry. It means your technicians aren't fumbling with clunky apps in the driveway. And it means your accounts receivable isn't sitting in a 90-day past-due folder. By letting software handle the repetitive tasks, your human capital can focus on what actually drives revenue: closing deals and providing exceptional service. 3 actionable tips to optimize your tech stack today. If you are looking to scale your home service business, here are three steps you can take right now to improve your software stack: * Audit your manual tasks: Look at your office staff's daily routine. If they are spending hours matching names on a spreadsheet to jobs in ServiceTitan, you have a bottleneck that needs software automation. Find the friction and eliminate it. * Automate your cash flow: Growth requires cash. If you are struggling with unpaid invoices, look into tools like Denaro AI to run AI-driven collections and automated AR. Ensuring the money you earn actually makes it to your bank account is critical for scaling. * Reward behavior instantly: Whether it is a customer sending you a lead or a technician getting a 5-star review, delay kills momentum. Automate your payouts and tipping so the reward happens the moment the job is done. Conclusion. Scaling to $2M ARR doesn't mean you have to work twice as hard. It means your systems have to work smarter. By combining the operational power of ServiceTitan with the automated growth engine of Clicki, mid-to-large service businesses can eliminate friction, delight their customers, and drive serious, sustainable revenue. Stop managing spreadsheets and start automating your growth.