Front Line Manager - F&A, I2C

Front Line Manager - F&A - I2C

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Key Roles & Responsibilities 1. Team Leadership & Support Assist in managing a team of I2C analysts or associates. Monitor daily team activities including billing, cash applications, collections, and dispute management. Support training and onboarding of new team members. Encourage a collaborative and high-performance team culture. 2. Process Oversight Ensure timely and accurate invoicing, cash allocation, and collection of receivables. Monitor KPIs like DSO (Days Sales Outstanding), aging reports, and collection efficiency. Identify and escalate process gaps or risks in the I2C cycle. 3. Customer & Stakeholder Management Liaise with clients/customers to resolve disputes or delays in payments. Coordinate with sales, customer service, and other finance functions to resolve billing or payment issues. Provide regular updates to senior management on collections status and issues. 4. Reporting & Analytics Prepare daily/weekly/monthly reports on collections, cash flow, and aging. Analyze trends to identify recurring payment delays or disputes. Recommend process improvements based on data insights. 5. Process Improvement & Compliance Assist in identifying automation or efficiency opportunities within the I2C process. Ensure adherence to internal controls, company policies, and external regulatory requirements. Support internal and external audits by providing necessary documentation. 6. Learning & Development (as a Trainee) Undergo structured training in finance operations, tools (like SAP, Oracle, or other ERPs), and leadership skills. Participate in continuous improvement projects or cross-functional initiatives. Shadow experienced team leads to understand operational leadership.

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills

Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Client Relations, Collections Management, Data Analytics, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership

Language

English (Required), English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - I2C

Remote Type -

Office

Work Shift -

Rotating (Philippines)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.