Assistant Operations Manager

At Emporium Melbourne, style, innovation and culture converge in the heart of the city. Home to some of Australia's most sought-after brands and experiences, it is a destination that inspires discovery, shapes contemporary retail and creates moments that feel distinctly Melbourne.

Join a team passionate about delivering exceptional experiences in one of the city's most iconic retail environments.

Role purpose

Bring your facilities and building operations experience to Emporium Melbourne and take the next step in your operations career. You’ll help keep a complex retail asset safe, compliant, well-presented and running smoothly while supporting contractors, retailers and key stakeholders.

What you’ll be doing

• Support the day-to-day management of building services and contractors across cleaning, waste, HVAC, vertical transport, fire and maintenance.
• Help maintain high standards of presentation, safety, compliance and emergency preparedness across the centre.
• Coordinate maintenance activity, contractor KPIs, documentation, permits and operational records.
• Support capital projects, budgets and expenditure planning, with a focus on delivering work on time and within budget.
• Build effective relationships with retailers, contractors, emergency services, local council and internal teams.

The impact you’ll have

• Help create a safe, welcoming and well-maintained environment for retailers, customers, contractors and centre teams.
• Support annual essential safety measures obligations, fire testing and emergency management procedures.
• Help identify and manage operational and H&S risks, including supporting risk treatment plans and audit documentation.
• Contribute to energy conservation, sustainability initiatives and improved building efficiency.
• Help ensure contractors deliver against agreed standards while achieving value from operational expenditure.

About you

You’re a developing operations professional with hands-on facilities experience, sound technical knowledge and the confidence to coordinate contractors, stakeholders and competing priorities in a complex environment.

• Experience in operations across retail or mixed-use assets, including exposure to budget management.
• Experience managing complex building services and planned and reactive maintenance.
• Knowledge of contractor management, permits, compliance, risk registers and H&S requirements.
• Experience supporting projects through to delivery on time and within budget.
• An understanding of emergency management, warden responsibilities, essential safety measures and building sustainability.

This is a full-time permanent role based at Emporium Melbourne in Melbourne CBD. The operational roster includes working approximately 1 in every 6 weekends and 1 in every 6 late-trade shifts.

PERSONAL ATTRIBUTES (who you are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: 

Respect: 

• We listen to and acknowledge each other's views 
• We have difficult conversations with care 

Integrity: 

• We back our words with the right actions
• We do the right thing, no matter the situation 

Customer Focus: 

• We nurture a genuine connection with our customers 
• We consider customer needs when making decisions 

Collaboration: 

• We invite the right people to the table 
• We balance consensus with decisive actions 

Excellence: 

• We always strive to improve
• We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.