Parking Enforcement Officer

Job Description

The Workplace Team's mission is to create an environment for our high performing teams that allows them to realize their true potential. Whichever group we collaborate with, we constantly push oursleves to approach challenges from first principles. Our team aligns around three pillars - Design, Build and Operate. Together we focus on optimizing the space we have, finding the best solutions to Tesla's expansion needs, and devising and driving our long-term strategy. All of this under the guiding principle of sustainability. 

Job Responsibilities

• Patrol and Enforcement: Conduct regular patrols across Tesla facilities and utilize Lincense Plate Rerader (LPR) to enforce parking policies, identify violations, and address unauthorized parking and suspicous activity. Issue citations, coordinate booting and towing, and support traffice control for congestion, emergencies, events, etc.
• Customer Service and Education: Deliver excellent customer support by responding to employee and visitor inquiries regarding parking, valet services, and EV charging. Educate employees on parking policies and manage parking daily operations through multiple communication channels, including email, Jira ticketing, phone, and in-person interactions
• Documentation and Compliance: Accurately document and maintain all enforcement actions, including emails, citations, booting, tow notices, LPR data, lot utilization metrics, and parking records, to ensure compliance and reporting accurately in system records
• Communication and Notification: Communicate parking violations, alerts, operational updates, and key notifications to employees and stakeholds via email, Jira, flyers, signage, and other channels to maintain transparency and awareness
• Operational Coordination: Coordinate parking operations, including visitor parking requests, block-offs, valet key management, flyer distribution, and inventory control (e.g., boots, citations, signage, and block-off items). Support VIP and event parking, manage supply needs, and assist with valet operations
• Equipment Maintenance and Support: Maintain parking enforcement vehicles, tools, and equipment, provide basic vehicle assistance (e.g., jump-starts, tire air), work cross-functionally with internal teams and external venfors on parking-related projects, and handle customer interactions and controntational situations prefessionally and fairly

Job Requirements

• Excellent verbal and written communication and presentation skills, including the use of Microsoft Suite
• Valid driver's license required and ability to operate a vehicle 
  
• Excellent organization and time management/multi-tasking skills demonstrated the ability to take initiative and ownership of projects
• Ability to operate in a fast-paced environment and maintain professionalism in high stress situations
• Evidence of exceptional ability with ability to perform successfully in a team dynamic and individually

Essential Physical Demands

• Ability to stand and walk for a period of time and run over varied and uneven terrain
• Frquently and repetitively, sit and operate a vehicle for an extended period
• Capable of bending, twisting, kneedling, squatting, and crouching to operate and inspect a vehicle
• Ability to drive and operate automatic and manual vehicles, grip charger to connect/remove from vehicle and carry signage/traffic control equipment up to 15 lbs.
• Ability to work outdoors in all weather conditions such as rain, heat, or cold
• Ability to maintain focus and spatial awareness when operating a vehicle