CRM Technical Specialist

Meet the Team

The CRM team focuses on building lasting relationships with our users from the moment they first encounter Fever. By analyzing customer behavior and mapping the entire lifecycle, we create personalized experiences that keep users engaged and coming back.

We craft targeted communications, special offers, and data-driven insights to strengthen loyalty and improve every interaction.

Join us and help turn first-time users into lifelong fans.

• You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels  (with specific focus on email, push notifications and in app messages).
• You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.
• You will support the team with the technical set up of campaigns and user journeys in Salesforce Marketing Cloud.
• You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.

• You have 2-3 years experience working in Digital Marketing and CRM.
• You have experience working with Salesforce Marketing Cloud.
• You know SQL, AMPScript, and other programming languages
• You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
• You are commercially savvy, analytical and data-driven.
• You have experience in A/B testing and dynamic templates.
• You are an organized, responsible and proactive person.
• You have the ability to optimize, prioritize and organize your time.
• You have the ability to carry out a high pace of work.
• You are able to communicate in English in a fluent way.
• You know how to potentiate the team-work and keep everyone in the team motivated.

Why You'll Love It Here

• Attractive compensation package with room to grow.
• 40% discount on all Fever events and experiences + free Candlelight voucher.
• Flexible remuneration with Cobee: meals, transport, training, and nursery support (tax-exempt).
• Payflow: option to access part of your salary in advance.
• Taxdown: help optimizing and filing your taxes.
• Private health & dental insurance with Cigna: 100% covered by Fever. You can also add your family members via flexible remuneration.
• Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.
• Language learning support: English and Spanish lessons.
• Hybrid work setup: home office friendly with a central Madrid office location.
• Snacks, drinks, and fresh fruit are always available at the office.
• Dynamic international team: a young, talented group creating a great work environment.