Customer Success Manager
Adelaide Metrics
Customer Success Manager
Adelaide Metrics
Measures attention-based ad impact across media
Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.
Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation.
Since 2020, we've become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and dive stronger business outcomes. Adweek has called Adelaide's AU "the attention economy's most widely recognized metric," and AdExchanger named it "Best measurement/Analytics Capability."
Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75.
The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in GoogleDV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers. Leading brands like Dell, Diageo, an Jaguar Land Rover—along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU's value across the media lifecycle.
Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.
We have a NYC office and a London WeWork, but operates as a remote-friendly company with flexible work options.
We're a team of action-oriented doers—management rolls up their sleeves and contributes every day. Our culture is rooted in curiosity and rigor: opinions are held lightly, debated openly, and strengthened through testing. Everyone is encouraged to play a role in shaping planning and strategy.
We're built on belonging and growth—94% of employees report a strong sense of belonging, and 81% say they’re happy at work.
This position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.
In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint. Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.
We’re seeking a candidate with 4+ years of experience in digital media, adtech, or advertising.
This is a fully remote position available to candidates located in the UK with opportunities to connect with colleagues at our London WeWork.
This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE).
Base Range: £52,000 – £65,000
OTE Range: £62,000 – £78,000
Final compensation will be calibrated based on experience and the level at which the candidate is hired.
An important part of our culture is continuous learning and the open sharing of ideas. We offer:
In this role you'll learn:
Health & Wellness
Financial & Compensation
Workplace & Equipment
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Measures attention-based ad impact across media
Adelaide Metrics provides an analytics platform that measures media quality using attention-based metrics (AU) to assess how much attention ads receive across TV, digital, and other channels. It helps advertisers and media buyers understand ad effectiveness beyond traditional metrics and identify wasteful spending. The AU metric and platform analyze campaigns across omnichannel media, generate insights, and offer optimization recommendations so campaigns spend more efficiently. The company differentiates itself by focusing on attention and transparency rather than just reach or clicks, using a proprietary metric and case studies showing cost savings for large enterprises. Its goal is to help clients achieve clearer visibility into ad performance and lower the cost of advertising by ensuring media buys are more effective.
Explore more opportunities at Adelaide Metrics