Department Manager

The Department Manager is responsible for coordinating all manufacturing activities in assigned department(s) to produce high quality parts and assembly for all Pella Family of Brands Window and Door products while delivering customer satisfaction in the most cost-effective manner. The Department Manager leads a team to achieve organizational goals by motivating, and overseeing daily operations, with key duties including performance management (coaching/feedback), resource allocation, budget oversight, fostering a positive culture, and ensuring operational efficiency and compliance while maintaining accountability for overall team performance.

EDUCATION and/or EXPERIENCE

Bachelor’s degree; or two to three years related experience of leading or managing teams

Demonstrated ability to lead others through prior experience

LANGUAGE SKILLS

• Ability to read, analyze, and interpret forecasting reports
• Ability to create reports and business correspondence
• Ability to effectively present information and respond to questions from groups of managers and customers.

 MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

TECHNOLOGY SKILLS

• Proficient in Word, Excel and Power Point

 PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving equipment. The noise level in the work environment is moderate. Temperatures variation can be part of the job. Safety attire is common, such as closed-toe/steel-toe shoes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Develop and maintain daily and weekly staffing plans that align with production volume forecasts to ensure adequate coverage and on-time delivery of customer orders
• Adjust schedules and staffing to meet production demands
• Monitors all team members’ performance and creates timely and thorough action plans for underperforming team members.
• Ensures the safety of all team members by enforcing safety and housekeeping policies, identifies and promotes ergonomic improvements, and job rotation
• Completes required safety, quality, and continuous improvement trainings and audits
• Maintains Pella’s quality standards by educating team members on quality guidelines, communicating audit findings, and investigating issues to identify root causes by leveraging problem solving tools
• Improve labor efficiency and delivery by setting goals, monitoring performance, and addressing issues
• Manages delinquent orders and reorders and updates progress records for units to maintain schedule adherence
• Lead daily problem-solving efforts and present updates during weekly PAC (Performance Action Center) walks
• Encourage and support employee input for operational improvements
• Assists HR with investigations of policy or process violations and administers progressive discipline in accordance with company guidelines.
• Support and participate in Continuous Improvement events focused on safety, cost, and quality
• Monitors and enforces compliance with TPM schedules and standards to maintain equipment reliability and operational efficiency
• Assists with hiring efforts by interviewing candidates, coordinating onboarding and training, and assigning initial work responsibilities
• Effectively onboards and trains employees, providing language support and resources to non-English speaking employees to ensure understanding of processes and full integration into the team
• Delivers timely and thorough employee performance reviews, providing actionable feedback and development plans to support growth and accountability
• Inform team members about policy changes and company updates

• Build trust and drive results through daily engagement, coaching, and follow-through

SUPERVISORY RESPONSIBILITIES

Directly supervises 30-40 employees.