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Zalando

Online fashion retail marketplace and logistics

IT Lead/IT Manager

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeBydgoszcz, PolandNo salary listedIn-person

About the Job

Requirements

  • A technical higher-education degree in Informatics, Telecommunications, Computer Engineering, or a related field.
  • At least 4–5 years of practical IT experience in on-site support, network administration, hardware, or systems, with a record of resolving complex technical problems.
  • At least 1–2 years of team leadership experience, such as as a Team Lead, Team Coordinator, or Senior Engineer mentoring less experienced specialists.
  • Readiness to work on-site at the facility in Bydgoszcz.
  • English proficiency at B2/C1 level for communication with international technology teams and suppliers.

Responsibilities

  • Directly manage a team of approximately 10 IT technicians and engineers, including assigning tasks, motivating the team, and developing their skills.
  • Ensure reliable operation of physical IT infrastructure on the warehouse floor, including handheld and stationary scanners, industrial printers, workstations, access points, the computer network, and the server room.
  • Provide hands-on engineering support to diagnose and resolve the most complex hardware and network failures.
  • Work closely with warehouse operations managers, translate their needs into effective IT solutions, and communicate clearly during critical situations.
  • Act as a liaison between the Bydgoszcz site and central engineering teams and hardware suppliers.
  • Travel on business.

About the Company

Zalando

Online fashion retail marketplace and logistics

Zalando operates as a European online marketplace for fashion and lifestyle items, selling clothing, shoes, and accessories directly to consumers and earning commissions from third-party sellers (plus Zalando Plus). Shoppers use its website or app to browse brands, and Zalando handles order processing and logistics, offering free delivery and free returns along with personalized recommendations and optional faster shipping for Plus members. It differentiates itself by combining direct sales with a large marketplace across 25 European markets, delivering a wide product range with strong logistics and a seamless shopping experience. Its goal is to remain a leading European online fashion retailer by connecting customers with many brands and improving convenience and services through technology and premium options.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2008

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