Bilingual Agent

Job Description

Are you an excellent communicator passionate about building relationships and connecting with people? Nielsen is looking for a Bilingual Agent to join our Panel Relations team as the primary contact for US panel households. In this role, you will build rapport with participating families, conduct structured interviews, provide basic technical guidance, and ensure the ongoing accuracy and integrity of our global audience measurement data. No prior experience required!

Key Responsibilities

• Relationship Building & Retention: Serve as a trusted advisor to participating families, establishing rapport and addressing concerns to encourage active, long-term participation.

• Interviews & Data Collection: Conduct phone interviews to verify eligibility, collect demographic information, and maintain high standards of sample quality.

• Basic Technical Support: Guide households through remote setup, equipment installation, and basic connectivity troubleshooting (Wi-Fi and home networking).

• Target Achievement: Meet or exceed daily goals regarding recruitment metrics, data accuracy, and participant satisfaction.

Qualifications

• Experience: No prior experience required — comprehensive training provided.

• Languages: Bilingual fluency in English and Spanish (written and verbal) is required.

• Education: High school diploma or equivalent work experience.

• Technical Aptitude: Comfort navigating standard computer systems (MS Windows, iOS, and Google Workspace applications).

• Interpersonal Skills: Strong verbal communication, active listening, and a patient, customer-first mindset.

• Guadalajara Based: Hybrid policy Role in Guadalajara (3 days at the office, 2 days at home)
  
  
  Compensation & Benefits

• Base Salary: $16,200 MXN gross monthly.

• Equipment: Company-provided computer and work setup.

• Paid Time Off: 12 days of vacation.

• Vacation Bonus (Prima Vacacional): 50%.

• Savings Fund (Fondo de Ahorro): 13%.

• Pantry Vouchers (Vales de Despensa): 9%.

• Insurance Coverage: Major Medical Expenses (SGMM) and Life Insurance.
  
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Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.