Tesla

Makes electric cars, robotaxis and grid batteries

Area Parts Supervisor

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeTilburg, NetherlandsNo salary listed

About the Job

Requirements

Knowledge or proven experience in supply chain or logistics.
Ability to lead by example, motivate the team, and engage and facilitate others to achieve and succeed.
Ability to innovate with processes and efficiencies, fix problems, and understand why and how they occurred.
Ability to adopt and adapt quickly to new technology and systems.
Ability to adapt communication style to different audiences.
Ability to build trust with the team, manager, customers, and stakeholders.
Ability to communicate effectively in English; the local language is a plus.
Must maintain a valid driving license and safe driving record.
Ability to travel more than 60% within the supervisory region.

Responsibilities

Support Parts Advisors in achieving key performance indicators, including customer satisfaction, productivity, profitability, and cost savings.
Monitor performance consistently; be responsible for team quality; motivate, lead, and inspire the team in continuous improvements and efficiencies. Support from other locations is required.
Conduct regular one-to-ones and feedback sessions with team members, provide constructive and clear coaching, and follow up on development training and personnel cases. Identify workflow roadblocks and ensure everyone has the tools and training to perform their role successfully.
Ensure parts standards and available procedures are up to date, accurate, and compliant.
Manage complex escalations with the team, resolving and defusing difficult conversations across communication channels.
Be accountable for end-to-end inventory completeness, from receiving through fulfillment and invoicing or consumption. Partner with the service manager to ensure customer vehicles are serviced efficiently, parts are available, and escalation processes are followed.
Liaise daily with internal teams within the Service Centre, including Service & Delivery and local senior management.
Accurately record parts transactions and data in the system, maintain attention to detail, and escalate issues.

Desired Qualifications

The local language is a plus.

Category	Supply Chain
Location	Tilburg, Noord-Brabant
Requisition ID	271623
Type	Full-time

Job Description

Our Parts team plays a critical role in the service operations, offering fundamental support to both Technicians and customers. Together they constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.Parts Supervisors are the front-line leaders of our parts operation. They act as brand ambassadors, delivering exceptional experiences to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.We hire leaders who want to run a service parts business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.Our parts Supervisors consistently deliver excellent results across both people's leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

Job Responsibilities

· Supports Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability, and cost savings.

· Monitor performance consistently and be responsible for quality within your team, motivate, lead, and inspire the team in continuous improvements and efficiencies. Support from other locations is required.

· Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases. Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully

· Ensure that parts standards and available procedures are up-to-date, accurate and that all work is compliant

· Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels

· Accountable for end-to-end completeness of inventory from, from receiving to fulfillment and invoicing/consumption. Partner closely with the service manager to guarantee we service our customers’ cars efficiently and seamlessly, ensuring parts are available and escalations process are properly followed.

· Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management

· Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues

Job Requirements

· Knowledge or proven experience in Supply Chain or Logistics.

· Proven ability to lead by example, motivate the team, engage and facilitate others to achieve and succeed.

· Be innovative with processes and efficiencies. Fix problems when they arise, but also understand why and how they happened.

· Ability to adopt and adapt quickly to new technology and systems.

· Exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with.

· Possess the ability to build trust with your team, your Manager, customers and stakeholders.

· Able to communicate effectively in the English language, local language is a plus.

· Must have and continue to maintain a valid driving license and safe driving record

· Ability to travel >60% within the supervisory/region accountable.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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