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Chanel

Designs, sells luxury fashion and cosmetics

After-Sales Service and Repair Advisor

Checkout & Customer ServiceConfirmed live in the last 24 hours
Full-timeCannes, FranceNo salary listed

About the Job

Requirements

  • Substantial experience in a customer care service is required.
  • Strong product sensitivity and a passion for fashion are required.
  • A strong customer-service orientation, excellent interpersonal skills, and situational awareness are required.
  • The ability to work as part of a team is required.
  • Proactivity, organization, rigor, and the ability to prioritize are required.
  • The ability to find quick solutions is required.
  • Fluent English is required.

Responsibilities

  • Manage customers throughout every stage of the after-sales service process and provide an excellent customer experience.
  • Welcome customers according to CHANEL standards and the required customer-experience level.
  • Understand customer needs through product diagnosis.
  • Regularly update customers on the progress of their cases, including feasibility, pricing, and timelines.
  • Return repaired items while highlighting the artisans’ expertise.
  • Handle complex cases with manager support for major disputes.
  • Monitor quality alerts and communicate them to relevant contacts.
  • Train sales teams and new employees on after-sales service procedures.
  • Lead morning briefings in the boutique about Chanel & moi.
  • Record and track repairs using the internal software.
  • Carry out repairs on site.
  • Order and manage spare parts.
  • Manage relationships with internal repair workshops.
  • Manage product deliveries and shipments.
  • Analyze service performance indicators and indicators related to additional sales, including conversion of after-sales customers in the boutique.
  • Ensure customer satisfaction, including through mystery visits.
  • Represent and promote the Chanel & moi experience in the boutique to customers.
  • Support the team in improving customer-facing communications and communicating sustainability values through Chanel & moi care advice.
  • Propose ways to develop Chanel & moi services.

About the Company

Chanel

Designs, sells luxury fashion and cosmetics

1) What does Chanel do? Chanel is a luxury fashion house that offers a range of high-end products including fashion, accessories, fragrances, skincare, makeup, jewelry, and watches, targeting affluent customers worldwide. 2) How does its product work? It designs and sells premium, timeless items through owned boutiques, official online channels, and authorized retailers, supported by strong marketing, fashion shows, and brand storytelling to maintain desirability and loyalty. 3) How is Chanel different from competitors? It combines a storied brand heritage with exclusive, premium products and strict distribution control, creating a sense of rarity and prestige that appeals to luxury buyers. 4) What is Chanel's goal? To preserve its elite brand status while growing a loyal, affluent customer base by delivering consistently refined, timeless designs and a premium consumer experience.

Company size
10,001+
Company stage
Debt Financing
Total funding
$770M
Headquarters
Argueil, France
Founded
1883

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