Meesho

Platform enabling social reselling with commissions

Security and Investigations Cluster Head - Security & Investigation

Loss Prevention & Asset ProtectionConfirmed live in the last 24 hours

Full-timeSurat, Gujarat, IndiaNo salary listed

About the Job

Requirements

Eight to twelve years of work experience, including substantial experience managing a geographically dispersed security, investigations, and loss-prevention team with key results around detecting and preventing security and loss incidents.
Experience in physical security operations and investigations, preferably in e-commerce, fulfillment, third-party logistics, supply chain, operations, or similar high-growth technology startups.
Experience building, managing, and coaching teams is a plus.
Knowledge and experience of laws applicable to police and legal action and the judicial process.
Ability to travel, sometimes at short notice.

Responsibilities

Develop and lead the regional Cluster Security and Investigations charter across multiple states.
Coordinate with Operations, Central Control Tower, Legal, Trust & Safety, and other relevant teams to design short- and long-term strategies for security, loss, and fraud identification and prevention.
Partner with Cluster and Area Operations teams to mitigate risks of theft, fraud, and other high-impact incidents.
Assess risks at sites and within operating models, and frame mitigation measures.
Conduct regular security analysis and work with Central teams to establish appropriate standard operating procedures across nodes.
Conduct regular security and process audits on the ground based on central data inputs.
Close audit exercises by ensuring corrective measures and action involving identified stakeholders, including employees, delivery personnel, sellers, and operations vendors.
Create organizational and liaison capabilities to intervene in operational disruptions and untoward incidents across the region.
Own the Security and Investigations charter for Fulfillment and Experience and the company.

Desired Qualifications

Experience in physical security operations and investigations in e-commerce, fulfillment, third-party logistics, supply chain, operations, or similar high-growth technology startups.
Experience building, managing, and coaching teams.

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team, will zip you to the cockpit of our
ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users.
We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We
come with diverse skill sets and responsibilities ranging from running operations/support to managing
the supply chain, and maintaining analytics.
At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3
cities of India. Our team’s role in this ambitious mission is to reimagine logistics from the ground up
completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that
reimagines e-commerce, not just in India but globally.
We focus on personal growth and fun at work just as much as we do on working hard. That is why, we
have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and
recognitions

About the Role

As a Cluster Head - Security and Investigations at Meesho, you’ll run a Regional org focused on reducing
Security incidents and identifying, reducing and resolving malicious losses and frauds on the ground.
You’ll achieve it by forging strong collaborations with the Business and Operations teams, Operations
partners and Sellers alike.
You’ll work closely with the mentioned teams in order to serve our users better. To this end, you’ll also
lead key initiatives, audits, formulating and implementing SOPs and deliver impactful projects to cater to
security and loss prevention needs for the organization.
Your guiding question in this role will be “How can we build an efficient, fraud-free, high on ownership
and integrity supply chain, while keeping customer experience at max”. You’ll answer this question every
day through owning the Security and Investigations charter for the Fulfillment and Experience, and
Meesho at large.

What You Will Do

Develop and Lead the Cluster Security and Investigations Charter for a Region comprising
multiple states.
● Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety
and other relevant teams to design short and long-term security, loss and fraud identification
and prevention strategies.
● Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high
impact incidents.
● Performing risk assessment of site & operation model and frame mitigation measures.
● Regularly do security analysis, and work with Central teams for setting the right SOPs across
nodes.
● Conduct regular security and process audits on the ground based on central data inputs
● Close the audit exercise by ensuring corrective measures and action on the identified
stakeholders (employees/delivery personnel/sellers/ops vendors).
● Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents
happening in different parts of the region.

What You Will Need

8-12 years of work experience with substantial experience in managing a geographically
dispersed security, investigations and loss prevention team, with KRs around detection and
prevention of security and loss incidents.
● Experience in Physical security operations and Investigations, preferably in E-commerce,
Fulfillment, 3P Logistics, Supply chain, Operations, or relevant security experience in similar high
growth tech startups.
● Outstanding organizational skills.
● Superior problem-solving and incident and case management skills.
● Experience in team building, managing, and coaching will be a plus.
● Knowledge & experience of laws applying to police & legal action and the judicial process.
● Ability to travel, sometimes at a short notice

About the Company

Meesho

Platform enabling social reselling with commissions

Meesho enables individuals to start online businesses by reselling products on its app. Resellers browse items from suppliers, share product listings on social media (like Facebook and WhatsApp), and earn a commission on each sale. The platform sources products and handles listings, while resellers promote them to their network with zero upfront investment and no need for their own inventory. Meesho earns revenue by taking a cut from transactions facilitated through the platform. Compared with traditional e-commerce, its strength lies in social commerce—lower barriers to entry, reliance on personal networks, and a pay-from-sales model, which differentiates it from sites that require inventory or upfront costs. The company’s goal is to democratize e-commerce by enabling anyone to start a business using social channels and Meesho’s app, driving widespread online entrepreneurship in India.

Company size: 10,001+
Company stage: IPO
Headquarters: Bengaluru, India
Founded: 2015

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