Full-Time
Diagnostic Support Engineer
MSX International
1,001-5,000 employees
Automotive dealer performance and repair optimization
No salary listed
Chennai, Tamil Nadu, India
In Person
Six-day work week with rotational weekly offs; on-site in Oragadam, Tamil Nadu.
 Customer Experience & Support (1) |
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- Candidate must have 1-2 years of experience in the automotive industry
- Must be capable of 24/7 monitoring of DTC and CAN parameters and raising tickets when issues are detected
- Experience with ticketing in a Diagnostic Management System (DMS) with automation planned in phase 2
- Ability to provide Level 1 customer support over the phone to guide customers or drivers for minor issues
- Ability to guide customers to the nearest dealer for vehicles with critical DTCs such as the "Service Now" category
- Ability to instruct dealers to reach the vehicle's location if the vehicle is immovable or further damage could occur
- Experience coordinating with dealers to ensure resolution of issues and tickets in a timely manner
- Experience generating management reports on vehicle issues and resolution status (daily, weekly, monthly, and ad-hoc)
- Experience tracking and reporting KPI targets in the required format
- Experience performing job card analysis focusing on cost avoidance, analytics, and continuous improvement
- Monitor DTC and CAN parameters at the Command Centre 24/7 and raise tickets immediately when an issue is detected.
- Respond to triggered DTC/CAN alerts by creating internal tickets in the Diagnostic Management System (DMS) with automation planned in phase 2.
- Provide Level 1 support over the phone guiding customers/drivers to resolve minor issues.
- For vehicles with critical DTCs such as the "Service Now" category, guide them to the nearest dealer.
- Instruct the dealer to reach the vehicle’s location if the vehicle is immovable or further damage could occur.
- Coordinate with dealers to ensure the issue or ticket is resolved completely and timely.
- Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status.
- Track KPI targets and report in the required format.
- Conduct job card analysis focusing on cost avoidance, analytics, and reporting for continuous improvement
MSX International partners with automotive OEMs and mobility companies to improve retail operations across dealer performance, repair optimization, and consumer engagement. Its offerings combine services and tools that enhance warranty and repair efficiency, diagnostics and repair enhancement, parts and service performance, and sales/distribution, guided by people, processes, and technology. It differentiates through a 30-year track record in the automotive space and deep industry focus, delivering end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock potential, improve retail results, and shape the future of mobility as a trusted catalyst for retail transformation.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Detroit, Michigan
Founded
2001
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Simplify's Take
What believers are saying
- MSX improved profit before tax margins year on year, signaling stronger earnings quality and financial resilience as of 2026.
- MSX supports connected customers and cars through trend analysis, positioning itself as a key player in automotive digital transformation.
- The mobile service partnership expands shop capacity while improving customer satisfaction, driving measurable business results quickly.
What critics are saying
- Federman & Sherwood's data breach investigation exposes MSX's failure to protect customer data, damaging OEM and dealer trust; Prob: 40-60% in 6-12 months.
- Spiffy's independent scaling of operational support risks MSX losing implementation control, weakening its role as primary field executor; Prob: 30-50% in 12-18 months.
- Lunar Cyber's breach catalog confirms MSX exposed 14,1k accounts, revealing systemic IT vulnerabilities that could trigger regulatory penalties; Prob: 50-70% in 6-12 months.
What makes MSX International unique
- MSX scales mobile service with Hyundai via Spiffy, leveraging a 2025 pilot to reach 150 dealers by 2026.
- MSX integrates AI-powered dealer assistance to transform technical support and enhance customer engagement in automotive service.
- MSX treats electrification, cybersecurity, and digital retail as execution challenges in 2026, aligning operations with current industry demands.
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Benefits
Flexible Work Hours
Remote Work Options
Company News
MSX International moves UK headquarters to Knowledge Gateway.
MSX International Inc. is moving its world headquarters from Auburn Hills, MI, to 22355 W. Eleven Mile Road in Southfield, MI.
Federman & Sherwood investigates MSX International Inc for data breach.