Munson Healthcare
Non-profit regional healthcare system
Medical Business Specialist - Oncology
About the job
- High school graduate or GED.
- At least two years of experience as a Medical Practice Business Associate or in a similar healthcare role for the Specialist track.
- Six months to one year of customer service experience for the Associate track.
- Proficiency in typing and Windows, with experience using multiple computer systems.
- Serve as the first point of contact for patients and their families.
- Obtain and verify required patient and insurance information and accurately enter it into the registration system.
- Schedule patient appointments, including return office visits, referrals, and diagnostic testing or procedures.
- Greet patients professionally in person and by telephone and respond effectively to patients and their families.
- An Associate Degree is preferred for the Specialist track.
About the company
Munson Healthcare is a nonprofit regional health system serving northern Michigan with eight community hospitals and a flagship Munson Medical Center. It delivers hospital, primary, specialty, and outpatient care across 29 counties to about 540,000 residents, supported by more than 8,000 staff and 1,000 providers across 76 specialties. The system uses advanced diagnostics and treatments, including 3D tomography, robotic surgery, and stereotactic radiosurgery, and runs a Level II Trauma Center, a Primary Stroke Center, and the region’s only NICU and inpatient behavioral health services. Its goal is to reinvest earnings into community health, improving access, outcomes, and health equity through a broad, integrated network that serves as northern Michigan’s largest healthcare provider.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Traverse City, Michigan
Founded
1915
Get referred to Munson Healthcare
See people who can refer or advise you
Simplify's Take
What believers are saying
- September 23, 2026 Otsego Memorial finished a $33.6 million expansion, adding ICU and birthing capacity.
- July 21, 2026 Gaylord Surgery Center opened after a $15 million investment and accreditation.
- May 29, 2026 Munson broke ground on a $40 million NICU, strengthening women’s and children’s care.
What critics are saying
- Munson nurses worked without a contract after March 10, 2026, over staffing and pay.
- June 3, 2026 data-breach class actions kept pressure on Munson’s reputation and legal costs.
- The June 22, 2026 GCXH malpractice reversal keeps liability exposure alive for years.
What makes Munson Healthcare unique
- Munson dominates northern Michigan across 29 counties, anchored by Traverse City’s 442-bed referral center.
- Its Regional Care Transformation Plan centers specialty care, outpatient expansion, and regionalized inpatient services.
- Munson owns scarce local assets: the only NICU and inpatient behavioral health north of Traverse City.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options
Hybrid Work Options
Company News
Munson Healthcare Otsego Memorial Hospital unveils $33.6 million expansion, marks 75 years of caring for northern Michigan. 09.23.2026 Community invited to October 8 open house to tour expanded facilities and celebrate milestone anniversary Munson Healthcare is proud to announce the completion of a major expansion and renovation project at Otsego Memorial Hospital (OMH), marking a significant milestone in strengthening access to advanced care for patients across northern Michigan. Community members are invited to celebrate the hospital's 75th anniversary and tour the newly expanded facilities during a special open house on Thursday, October 8, from 5 to 7 p.m. The event will provide an opportunity for the public to view the newly renovated acute care unit, intensive care unit, and birthing center before they officially open to patients later in October. Since opening in 1950, Otsego Memorial Hospital has provided generations of northern Michigan families with high-quality, local healthcare. The October 8 open house will celebrate that legacy while offering a first look at the hospital's expansion. "This expansion marks a new chapter for Otsego Memorial Hospital, allowing more patients to receive advanced care close to home," said Kirsten Korth-White, President of Munson Healthcare's East Region. "As we celebrate 75 years of caring for this community, we are also investing in its future. These new facilities will help us meet the growing healthcare needs of northern Michigan for generations to come." The $33.6 million project is designed to improve patient care, comfort, and access to services. The enhancements include: * Expansion of the Birthing Center from four to seven Labor, Delivery, Recovery, and Postpartum (LDRP) rooms. * Addition of dedicated triage and antepartum spaces. * A new dedicated Cesarean-section surgical suite and recovery room. * Increased ICU capacity from five to 10 beds. * New private inpatient and isolation rooms. * Updated nursing stations designed to support efficient, coordinated patient care. These improvements support Munson Healthcare's Regional Care Transformation Plan, which aims to strengthen healthcare delivery across northeast Michigan and help patients access more advanced care closer to home. The expansion follows the opening of Munson Healthcare's new Ambulatory Surgery Center in Gaylord, representing an additional $15 million commitment to the community. Together, these projects reflect nearly $49 million invested in healthcare services for Gaylord and the surrounding communities.
Christina Mercer, FNP-C, joins Munson Healthcare OMH Medical Group - Lewiston. 09.16.2026 Munson Healthcare is pleased to welcome Christina Mercer, FNP-C, to the OMH Medical Group - Lewiston team. Christina spent more than a decade as a registered nurse before deciding to expand her role in caring for patients by becoming a family nurse practitioner. She earned her graduate degree from Spring Arbor University. Christina enjoys caring for people across their lifespan and has special interests in preventative care, women's health, pediatrics, and helping patients manage chronic conditions. "I strive to provide compassionate, patient-centered care where every individual feels heard, respected, and involved in their healthcare decisions," she says. Christina and her husband have four children. Outside of work, she enjoys reading, spending time outdoors, camping, and making memories with her family. She has a passion for lifelong learning. To schedule an appointment with Christina, call 989-786-4877.