T

Tesla

Makes electric cars, robotaxis and grid batteries

Service Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours
Full-timeSejong-si, South KoreaNo salary listedIn-person

About the Job

Requirements

  • Have at least 2 years of customer counseling experience or similar experience in the automotive industry.
  • Have a strong understanding of service center application systems and basic computer skills, including Outlook and Microsoft Office.
  • Hold a driver's license.
  • Understand automotive technology related to vehicle inspection, diagnosis, and maintenance.
  • Be able to maintain accurate records and write reports.
  • Be able to handle multiple priorities efficiently and meet deadlines.
  • Have experience achieving shared goals in a team-based environment.

Responsibilities

  • Use Tesla internal systems to manage customer appointment schedules, work orders, estimates, and invoices.
  • Take responsibility for assisting customers visiting the service center, both by appointment and without appointments, and respond promptly to their inquiries.
  • Comply with internal policies and actively provide feedback on existing and new programs.
  • Accurately record solutions provided to customers and related data in Tesla internal systems.
  • Communicate estimated repair completion times, service progress updates, and action outcomes.
  • After vehicle inspection and maintenance, confirm repair completion and check for damage that may have occurred during the work.
  • Coordinate schedules with each customer for handover of the repaired vehicle.
  • Review customer evaluations of the service provided and conduct satisfaction surveys.

Desired Qualifications

  • An associate degree in an automotive technology-related field or a relevant certificate.
  • A careful approach and ability to adapt to rapid change.
  • A strong willingness to learn about new automotive technologies.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
2003

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