Process Manager
T-Systems ICT India
Process Manager
T-Systems ICT India
Enterprise IT services, cloud and security
Key Responsibilities:
Hands-on expertise with Asset Manager Tool, ServiceNow, CMDB, CSDM, and SACM processes.
Develop, implement, and maintain best practice standards, policies, and procedures for planning, recording, monitoring, and maintaining hardware and software assets.
Design and implement continuous lifecycle management of configuration items (CIs).
Ensure SACM processes are fit for purpose, compliant with regulations, and aligned with organizational norms.
Responsible for process design, framework creation, and governance.
Define and track Key Performance Indicators (KPIs) to measure process effectiveness.
Manage new requirements and changes to SACM processes.
Coordinate design work for CI and Asset discovery, integrations, and data import methods.
Collaborate with IT stakeholders and business leaders to improve asset management practices and ensure cost-effectiveness.
Support related IT processes such as Change, Problem, and Release Management.
Monitor, review, and support audits, ensuring compliance with standards.
Provide coaching and guidance to CMDB stakeholders to ensure strong understanding of configuration and asset management, including its link to Change Management and other ITIL processes.
Represent SACM requirements in Demand Boards, prioritizing process-related IT developments.
Evaluate and recommend new tools, technologies, and process improvements to enhance IT efficiency and effectiveness.
Looking for Early joiners within 30 Days only
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Enterprise IT services, cloud and security
T-Systems ICT India provides IT services as the Deutsche Telekom IT arm, helping European and global enterprises with digital transformation. Its offerings include cloud infrastructure management, cybersecurity, and outsourced IT services, delivered through partnerships with cloud providers (Microsoft, AWS, Google) and a focus on sovereign cloud solutions that keep data within Europe. The company operates as a multi-cloud service provider with in-house data centers and specialist collaborations (e.g., NVIDIA) to build an industrial AI cloud in Europe. Differences from competitors come from its emphasis on European data sovereignty, a long track record with industrial clients, and integrated telecom-IT heritage that blends networking with IT operations. Its goal is to safeguard Europe’s digital future by delivering trusted, compliant cloud and AI capabilities that offer a European alternative to US-based hyperscalers.
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