Program Manager

WHAT YOU'LL DO:

Reporting to the Associate Director, the primary role of the Program Manager of Diamond Youth Shelter is to provide leadership and oversight of the day-to-day operations of the Diamond Youth Shelter (DYS) within the mission of Larkin Street Youth Services.  Responsibilities include supervision and training of residential counselors and case managers; development and implementation of program services; ensuring compliance with Community Care Licensing (CCL) regulations, grants and budgets; and providing overall support to the program team.  Additionally, the Program Manager develops and maintains collaborative relationships with community providers, including referral agencies, and resource agencies.

This is a full-time position with full benefits, with the following schedule:

• Monday-Friday 9AM-5PM

Your responsibilities:

• Oversee day-to-day operations of program services for youth ages 12 to 18 at Diamond Youth Shelter.
• Ensure the provision of basic services, special projects/activities, and an emotionally and physically safe, clean, and supportive environment.
• Provide regular supervision for residential counselors and case managers.
• Take primary responsibility for the effective operation of all client services.
• Supervise best practices for Residential Counselors and Case Manager service delivery.
• Facilitate staff meetings.
• Participate in the recruitment, hiring, training, and ongoing development of Program staff.
• Manage program budget and ensure agency procedures are followed.
• Coordinate intakes and assessments, and support case managers in keeping charts and paperwork up-to-date and complete.
• Coordinate Program coverage and scheduling.
• Complete monthly reports and ensure timely and accurate data collection procedures.
• Represent the agency at community meetings/activities, when appropriate.
• Attend and participate in all agency management meetings.
• Ensure program and facility are in compliance with Title 22 Community Care Licensing Regulations at all times.
• Ability to pass DOJ clearance to work in a licensed care facility.
• Obtain Group Home Administrator Certification within 6 months of hire and maintain certification while serving in this role.  Position will be required to serve as the Administrator of the facility.
• Hold On-Call manager responsibilities as assigned and scheduled in rotation.

WHO YOU ARE:

• You are passionate about the Larkin Street Youth Services mission to end youth homelessness.
• You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds, similar to the client base at Larkin Street Youth Services. 
• You have experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.
• You have previous experience in leadership roles.
• You are a self-starter and team player. Your colleagues describe you as organized, compassionate, and a natural leader.
• You work best in a mostly in person working environment. There is flexibility for up to 1 day per week to work-from-home, depending on program needs.
• You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks. 
• You are willing to work holidays occasionally.

THE PERKS:

• $80,000-$85,000 annual salary.
• Clipper Bay Pass - Commute for FREE!
• Choice of Kaiser and Sutter medical plans, plus dental and vision.
• Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for Healthcare and Dependent Care expenses.
• Life Insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Paid Sabbatical following 5 and 10 years of employment.