Customer Success Manager
XYZ Reality
Customer Success Manager
XYZ Reality
Engineering-grade AR with real-time project controls
XYZ Reality created the world’s first engineering-grade augmented reality for construction. Our site-safe hardhat, The Atom, overlays the design model onto the live build, so our engineers can verify work as it goes in on some of the most complex mission-critical projects in the world.
Backed by Series B investment and growing fast across the US, UK and Europe, we’re a driven, passionate team changing how the industry builds.
If you want your work to shape how the world gets built, we’d like to hear from you.
Customer Success Managers are the face of XYZ Reality for our clients. You'll help people feel the product.
This role is for someone who has spent years in construction delivery, in Electrical Engineering, CSA, Project Controls or Commissioning, and knows the industry inside out. You'll use that experience to connect with site teams on their level, understand their pressures, and show them how XYZ Reality helps them deliver better. You're not a software salesperson. You're a construction professional who has found a better way.
You'll spend a lot of time on sites, working directly with project teams and building trust. You'll also hold your own in a room with VPs and senior client stakeholders, translating field reality into business value.
Location: We're open to candidates based in the UK or across Europe, with regular travel to client sites.
Own the day-to-day client relationship across your assigned projects, acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ platform.
Drive on-site adoption of the XYZ platform, working directly with field teams to embed the service into daily workflows, remove adoption barriers, and ensure the product is genuinely improving how work gets done.
Be the bridge between site and senior leadership, translating on-the-ground performance, issues, and wins into clear reporting and insight for client Project Directors, Construction Directors, and VPs.
Identify risks to client satisfaction or adoption early, flagging issues proactively, coordinating with internal teams to resolve them, and maintaining a high standard of delivery across every project touchpoint.
Support commercial growth, contributing to account retention and expansion by building strong relationships, demonstrating measurable delivery impact, and working with colleagues on client conversations.
Feed real-world insight back into XYZ, sharing client feedback, site observations, and adoption patterns with colleagues to help shape how the platform and service evolves.
Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning, on major programmes.
Hands-on site experience that gives you genuine credibility with field teams
Communication skills to engage effectively with senior client stakeholders up to VP level.
Comfortable with extensive travel to project sites as a core part of the role; this is a field-facing position, not a desk job.
Curiosity about technology and genuine openness to learn; you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered.
Deep construction specialism: Electrical, CSA, Project Controls, or Commissioning
Naturally builds trust with site teams & senior stakeholders alike
Clear, confident communicator from Sub-Contractor to VP
Client-focused with a drive to deliver measurable value
Curious about technology & motivated to learn
Resilient, adaptable & thrives in a fast-moving environment
🏝️ 25 days annual leave + public holidays
🎄 Christmas shutdown days on top of your leave allowance
🩺 Private healthcare with Vitality
🏠 Hybrid working
🪙 Biannual salary reviews
🥳 Summer & Christmas staff parties
🍣 Free Thursday lunch and drinks after work
🚇 Office a 5 minute walk from Angel station
🚲 Cycle to Work scheme
💰 Employee referral scheme
Want to see The Atom in action? Watch our videos on YouTube (https://www.youtube.com/@XYZReality/videos) or visit www.xyzreality.com.
Engineering-grade AR with real-time project controls
XYZ Reality delivers real-time project controls using engineering-grade augmented reality to help construction teams manage complex projects on time and within budget. Its product overlays precise, on-site information through augmented reality, giving workers real-time field data to track progress, monitor quality, and identify issues before they cause delays. Real-time data and AR guidance enable proactive problem solving and faster decision making, reducing risk and waste. The company differentiates itself with engineering-grade AR that provides exact, objective field measurements and visibility, backed by experience managing over $12 billion in mission-critical projects and partnering with leading developers. Its ultimate goal is to help construction teams deliver projects faster, with lower costs and higher quality, while supporting sustainability and quicker revenue generation.
Explore more opportunities at XYZ Reality