Senior Social Media Operations Team Lead

Job Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job descriptions can feel a bit formulaic sometimes, but we promise Canva is anything but. If you're drawn to what we're building and you see yourself in this role, we'd love to hear from you.

Where and How You Can Work

This role is based in our Manila office — one of Canva's key global hubs and the home of our User Voice operations. We offer flexibility to work in a way that suits you, and we believe great leadership can happen from wherever you do your best thinking.

What You'd Be Doing in This Role

Canva's Specialist Operations Group is the operational heartbeat of User Voice — the team responsible for making sure over 150 million users feel genuinely heard, helped, and valued. As Senior Social Media Operations Lead, you'll be the anchor of our Advanced Social Media Team: the coach, the quality bar-setter, and the strategic enabler that makes the whole function work.

This is a role for someone who thrives at the intersection of people leadership, operational rigour, and high-stakes social media expertise. You'll set direction for a specialist team, build their capability, and lead the response when things get complex.

At the moment, this role is focused on:

• Owning crisis and incident leadership for social media- coordinating with Marketing, Comms, and external partners during high-visibility or sensitive situations
• Leading and developing the Advanced Social Media Team- setting direction, building capability, and holding the team to a consistently high quality bar across different levels
• Translating Canva's strategic priorities into actionable team plans and ensuring your team's work connects to the broader User Voice mission
• Driving operational excellence- monitoring KPIs, identifying process gaps, and championing improvements that make the whole team faster and better
• Acting as the quality and enablement interface between the Advanced Social Media Team and broader social operators, including external support partners
• Building and maintaining the frameworks, playbooks, and documentation that allow your team to operate consistently and confidently

You're Probably a Match If:

• You have deep social media expertise- you've handled crises, navigated sensitive content, and made final calls on complex escalations
  You've led specialist or subject matter expert teams and know what it takes to build a high-performing, high-trust team culture
• You're a natural coach who develops people with specificity and care- not just positive feedback, but real, calibrated insight that accelerates growth
• You can hold strategic direction and day-to-day operational accountability at the same time without losing focus on either
• You build trust with cross-functional stakeholders without relying on formal authority- people want to work with you because you're reliable, direct, and genuinely collaborative
• You're at your best when the environment is complex and ambiguous-  you create clarity for your team rather than waiting for it to arrive

About the Team

User Voice is Canva's mission-critical interface with our users — the teams and systems that ensure every person who touches Canva feels heard and helped. Specialist Operations sits at the heart of that, building the scalable systems, quality frameworks, and expert teams that keep the experience exceptional as Canva grows toward 1 billion users. We care deeply about the work, and we care just as much about each other.

What's in It for You?

Canva has grown hugely over the last few years, but we're only just getting started. Here's a taste of what's on offer:

• Equity packages — so you share in Canva's success
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above — we still want to hear from you!

Please note that interviews are conducted virtually.

Qualifications

Additional Information