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Ingram Micro

Distributes IT hardware and software to resellers

Customer Success Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeCham, SwitzerlandNo salary listed

About the Job

Requirements

  • You have completed commercial vocational training or equivalent further education and have several years of professional experience in customer service, sales support, inside sales, or account management.
  • You are confident using Microsoft Office and have experience with customer relationship management (CRM) systems.
  • You have very good German and English skills and good spoken French skills.

Responsibilities

  • Serve as the primary contact for assigned customers and provide professional, solution-oriented customer service.
  • Develop existing customer relationships and grow business through proactive account support, follow-ups, and relevant offers.
  • Process telephone and written inquiries, orders, quotations, credit notes, and invoices.
  • Provide information about prices, availability, delivery dates, products, services, and the company e-shop.
  • Coordinate inquiries about open orders, product returns, complaints, and customer-specific matters.
  • Process new-customer applications, maintain customer master data, and ensure data quality.
  • Collaborate closely with internal teams to ensure customer matters are resolved efficiently and reliably.
  • Support sales and marketing activities and customer-specific projects in coordination with the supervisor.
  • Contribute to process improvements to continuously increase efficiency, profitability, and customer satisfaction.
  • Continuously deepen product knowledge and use it to advise customers competently and practically.

Desired Qualifications

  • Italian language skills are an advantage.

About the Company

Ingram Micro

Distributes IT hardware and software to resellers

Ingram Micro is a technology distributor that sits between the companies that make IT products and the resellers, managed service providers and retailers that sell them to businesses. Its Xvantage digital platform lets partners search catalogs, check pricing, place orders and manage cloud subscriptions in one place. Behind the platform, it runs warehouses and logistics across North America, Europe, Asia-Pacific and Latin America, plus services such as device repair, reverse logistics and IT asset disposal. It makes money on the spread between what it pays vendors and what resellers pay, plus fees for cloud and lifecycle services. Ingram Micro was founded in 1979 as Micro D and is based in Irvine, California.

Company size
10,001+
Company stage
IPO
Headquarters
Irvine, CA
Founded
1979

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