Cermati.com

Financial product marketplace and application service

Key Account Manager - Paylater, Online Merchant & Payment Gateway/ EDC Partner

Account ManagementPosted on Nov 9

Full-timeCentral Jakarta, Central Jakarta City, Jakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Marketing, Business Administration, Communications, or a related field is required.
Three to five years of experience in a related field is required, preferably in a client-facing or customer success role.
Fluency in English and Bahasa is required.
Strong communication, interpersonal, and negotiation skills are required.
Outstanding execution skills, analytical capabilities, and attention to detail are required.
Ability to plan, work to a structured timetable, and focus on deliverables is required.
Strong Microsoft Office skills, including Excel, Word, and PowerPoint, are required.
Ability to work as part of a team is required.
Entrepreneurial, dynamic, proactive, adaptable, and eager to learn are desired qualities.

Responsibilities

Maintain online merchants, payment gateway and EDC partners, and drive strategic projects.
Act as the primary point of contact for key accounts and promptly address client needs and inquiries.
Build and maintain strong, long-term relationships with key client contacts.
Understand client objectives, challenges, and requirements.
Create and assist team members with the development and execution of strategic account plans in collaboration with the Business Development Team.
Monitor account performance and ensure contract deliverables are met.
Track and report key account metrics and KPIs.
Collaborate with internal teams, including business development, marketing, product, and integration, to coordinate and deliver solutions aligned with client goals.
Facilitate communication and information flow between clients and the company.
Proactively identify and address issues or challenges within key accounts.
Work with the Merchant Support team to find timely and effective solutions.
Maintain accurate and up-to-date records of key account interactions and transactions.
Generate reports to measure partnership-deal performance and continuously optimize upselling.
Manage team-member performance and be responsible for achieving the objectives of the Key Account Merchant and Key Account Partner functions.

Desired Qualifications

Preferably have experience in a client-facing or customer success role.

Job Description

Maintain Online Merchants, PG& EDC Partner & Drive Strategic Projects

1. Client Support:

Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly.
Build and maintain strong, long-term relationships with key client contacts.
Understand client objectives, challenges, and requirements.

2. Account Management:

Create and assist team members in the development and execution of strategic account plans in collaboration with the Business Development Team.
Monitor account performance and ensure contract deliverables are met.
Track and report on key account metrics and KPIs.

3. Cross-functional Collaboration:

Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals.
Facilitate communication and information flow between clients and the company.

4. Problem Resolution:

Proactively identify and address any issues or challenges that may arise within key accounts.
Work with the Merchant Support team to find timely and effective solutions.

5. Documentation and Reporting:

Maintain accurate and up-to-date records of key account interactions and transactions.
Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.

6. Strong leadership skills :

Able to manage multiple priorities effectively
Manager for each team member performance and responsible to achievement following the function (KA Merchant & KA Partner)

Qualifications

Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field.
3-5 years of experience in a related field with a proven track record of success, preferably experience in a client-facing or customer success role
Impeccable communication, interpersonal, and negotiation skills. Fluency in English and Bahasa.
Outstanding execution skills coupled with analytical capabilities and attention to detail.
Ability to plan, work to a structured timetable, and be focused on deliverables.
Strong Microsoft Office Skills (Excel, Word, and PowerPoint).
A self-starter, able to work as part of a team.
Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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