Field Service 9 - Thermal Start-up

Position Summary/Objectives of Incumbent:

The purpose of this position is to manage, plan, and direct the service start-up activities of Thermal and Power Services in Malaysia. The role ensures efficient execution of the start-up team to achieve sales targets within budget and always maintain the company’s image and standards.

Key Responsibilities

Operational Execution:

• Ensure the division operates efficiently and delivers high standards of customer service. 
• Develop project plans and manage resources to support project execution. 
• Collaborate with Assistant Manager (Thermal) - Start-up to prepare forecasts and manage P&L, including orders, sales, and SG&A. 
• Ensure purchasing procedures are followed and control local expenses within budget. 
• Liaise with project and service operations teams to ensure all projects have appropriate resources. 
• Maintain company equipment, vehicles, and capital assets in good working order. 
• Ensure spare stocks and materials meet requirements and conduct regular stock audits. 
• Report to the Senior Operation Manager monthly and highlight any regional issues promptly. 
• Assist in training and participate in customer demonstrations or promotional seminars. 
• Prepare and develop regular reports and analyses of business achievements, opportunities, and KPI performance. 
• Review, develop, communicate sales policies and procedures to create a high-performing team.
• Manage and optimize the sales process for effective productivity.

Continuous Improvement:

• Identify opportunities to expand project services and actively engage prospects and customers. 
• Work closely with the National Service Sales Manager to grow service offerings.

Planning, Process and Reporting:

• Collaborate with the Senior Operation Manager to develop short- and long-term business plans. 
• Lead diverse projects aimed at improving operational and sales performance. 
• Work cross-functionally to identify and address business improvement opportunities.

WHS, Environment & Quality:

• Comply with all Work Health & Safety, Environmental, and Quality standards. 
• Actively promote workplace safety. 
• Ensure accurate timesheet completion and submission with required documentation.

Employees reporting to Incumbent

• Startup Assistant Managers
• Startup Customer engineers

Main contacts within Company

• MY Services Team 
• Project Management Team 
• Senior Operation Manager 
• Business Development Managers 
• Technical Support Group
• Finance 

Main contacts outside the Company

• Customers
• Contractors
• suppliers 

Education/Qualification:

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related technical field. 

  Professional certifications in HVAC, refrigeration, or thermal systems are an added advantage.

  Strong understanding of data center cooling technologies (CRAC/CRAH, InRow/CRV, CDU, Chilled Water systems).

• Trade or Engineering qualifications desirable

• 3–5 years minimum experience in commissioning, start‑up, or servicing of thermal systems.

  • Hands‑on experience with:
    • Precision cooling units (e.g., Vertiv CRV/CRAH)
    • DX and chilled‑water cooling systems
    • CDU setups and hydronic balancing
    • Control system setup, calibration, and HMI interface
  • Ability to lead CxL1 to CxL5 activities including:
    • Power‑up checks
    • Control logic testing
    • Functional & performance verification
    • Integration testing with BMS
    • Site acceptance testing (SAT) and documentation

  Competencies

  • Strong troubleshooting and analytical skills for resolving thermal operational issues.
  • Confident in facing customers and providing technical explanation during start‑up.
  • Ability to guide and supervise Customer Engineers (CEs) during commissioning.
  • Familiar with safety protocols (LOTO, site safety, cooling system handling).
  • Ability to prepare test scripts, start‑up forms, and handover documentation.

  Soft Skills

  • Good communication skills when dealing with customers, PM, and site stakeholders.
  • Strong leadership to take charge of testing & commissioning activities.
  • Self‑driven, responsible, and able to work under pressure with minimal supervision.
  • Willing to travel and support regional projects (MY/BN/SG if needed).

  Additional Requirements

  • Availability for standby or after‑hours support depending on project need.
  • Physically fit for site activities.
  • Team-oriented, able to mentor growing CE teams.

Time Travel Needed: 

• 90%