Senior Account Manager

About Us: 

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About the role - Senior Account Manager - Hong Kong

The Senior Account Manager – Hong Kong is responsible for driving commercial growth, strengthening strategic partnerships, and improving performance of key accommodation partners in Hong Kong. You will own a portfolio of high‑value partners, act as a trusted advisor, and collaborate closely with cross‑functional teams to deliver sustainable, data‑driven results.

This role sits within the Partner Services organization and reports into a Market Team Manager covering Hong Kong and the wider region.

Key responsibilities

Partner portfolio management

• Manage and grow a portfolio of high‑potential and strategic accommodation partners in Hong Kong (chains, groups, and key independents)

• Build long‑term, consultative relationships with decision makers at partner organizations

• Conduct regular business reviews to assess performance, identify opportunities, and agree on joint action plans

• Negotiate and optimize commercial terms, availability and rate strategies to drive mutual growth

Commercial & performance management

• Own and deliver revenue, margin and share‑of‑wallet targets for your portfolio

• Analyze market, demand and performance data to identify trends, gaps, and growth opportunities

• Optimize partner performance across key metrics (conversion, rate competitiveness, availability, cancellation, guest review score)

• Drive adoption of commercial programs (e.g. preferred programs, visibility products, pricing solutions, mobile and geo‑targeted deals)

Strategic planning & execution

• Develop portfolio plans aligned with market priorities and global commercial strategy

• Lead joint business planning with top partners, including annual targets, campaign calendars and investment proposals

• Coordinate multi‑stakeholder initiatives (marketing, content, pricing, product pilots) to support partner and Booking.com objectives

• Provide structured feedback from partners into internal teams (product, marketing, operations) to influence roadmap and improvements

Relationship management & collaboration

• Act as the primary point of contact for senior stakeholders within partner organizations

• Work closely with market management, marketing, product, finance and operations to deliver seamless partner experience

• Represent Booking.com at industry events, trade shows and partner meetings in Hong Kong and occasionally across the region

• Support onboarding and development of more junior commercial colleagues by sharing best practices and coaching when required

Operational excellence & compliance

• Maintain accurate, up‑to‑date records of partner activities, opportunities and pipeline in CRM tools

• Prepare clear, concise performance reports and presentations for internal and external stakeholders

• Ensure compliance with internal policies, legal and regulatory requirements, and brand standards

• Continuously improve ways of working, processes and tools to increase impact and efficiency

Role requirements

Experience

• 5–8+ years’ experience in account management, sales, business development or partner management, ideally in:

  • Online travel, hospitality, technology, or digital / e‑commerce environments, or

  • Related B2B environments with complex stakeholder management

• Proven track record of managing and growing a portfolio of key accounts against commercial targets

• Demonstrated experience using data and analytics to drive commercial decisions and build business cases

• Experience working in a regional or multinational environment is an advantage

Skills & competencies

• Strong commercial acumen and understanding of revenue, margin, and ROI

• Excellent relationship‑building, negotiation and influencing skills at multiple seniority levels

• Comfortable working with data, dashboards and Excel/BI tools; able to translate insights into clear actions

• Strong communication and presentation skills, both written and verbal

• Highly organized, with the ability to manage multiple priorities and stakeholders in a fast‑paced environment

• Self‑starter with a hands‑on, results‑driven mindset and strong ownership

• Team player who collaborates effectively across markets, functions and cultures

Education & language

• Bachelor’s degree in Business, Hospitality, Marketing, Economics or a related field (or equivalent experience)

• Fluency in English and Cantonese. Mandarin is also preferred.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Inclusion at Booking.com: 

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

• Let’s go places together: How we Hire

• The general recruitment process may entail: a phone discussion with the recruiter and business interviews

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.