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Freshworks

Cloud-based CRM and customer engagement suite

FP&A Manager - Product & Engineering

Corporate Finance & FP&AConfirmed live in the last 24 hours
Full-timeSan Mateo, CA, USA

About the Job

Requirements

  • At least 5 years of experience in FP&A, Strategic Finance, or a related role.
  • Strong experience as a finance business partner, building relationships with business leaders, understanding their priorities, and providing financial insights to support decision-making.
  • Solid FP&A fundamentals, including budgeting, forecasting, variance analysis, and financial modeling.
  • Strong analytical skills to work through complex data, identify key findings, and translate them into clear, actionable recommendations.
  • Advanced Excel and/or Google Sheets skills and experience building financial and operational models.
  • Strong communication skills and the confidence to ask questions, challenge assumptions, and contribute a thoughtful financial point of view to business discussions.
  • A proactive, collaborative approach, with the ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

  • Serve as a trusted FP&A business partner to Product & Engineering leaders, helping them understand financial performance and make informed business decisions.
  • Lead budgeting, forecasting, and long-range planning for areas of the Product & Engineering organization, connecting headcount, investments, and other operational drivers to the financial plan.
  • Build financial models and scenario analyses to evaluate investments, resource allocation decisions, and other business opportunities.
  • Analyze financial and operational performance, identify key trends, risks, and opportunities, and translate findings into actionable recommendations.
  • Partner with leaders on headcount and expense planning, helping teams understand tradeoffs and make thoughtful investment decisions.
  • Develop reporting and dashboards that provide clear visibility into budgets, forecasts, and key business drivers.
  • Partner with Accounting during the monthly close process to ensure accurate results and provide meaningful variance analysis.
  • Develop an understanding of Product & Engineering cost drivers, including cloud infrastructure and other technical investments, and help identify opportunities to improve efficiency.
  • Create clear financial narratives and presentations that make complex information easy for Finance and business leaders to understand.
  • Identify opportunities to improve and automate FP&A processes, reporting, and workflows so the team can spend more time on analysis and business partnership.

About the Company

Freshworks

Cloud-based CRM and customer engagement suite

Freshworks provides a cloud-based suite of customer engagement and employee management software for businesses of various sizes, including modules for customer support, sales, marketing, IT service management, and HR. It works as a single SaaS platform where each module (Freshdesk, Freshsales, Freshmarketer, Freshservice, Freshteam) handles a different task and shares data across departments, with customers choosing tiered subscription plans and optionally extending functionality through a marketplace of apps. The platform combines multiple CRM and business functions on one interconnected system, rather than offering standalone tools. Its goal is to streamline customer interactions and internal processes to improve collaboration and efficiency across departments.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Mateo, CA
Founded
2010

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