Full-Time
Technical Support Specialist
Voice over IP Solutions
Zenoti
1,001-5,000 employees
Cloud-based SaaS for salons and spas
Compensation Overview
$45k - $70k/yr
Seattle, WA, USA + 1 more
More locations: Bellevue, WA, USA
In Person
On-site in Bellevue, WA; Seattle-area HQ; rotating shift coverage.
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- Customer service aptitude
- Demonstrated sense of urgency
- Aptitude for technical support, help desk, or Network Operations Center role supporting VOIP or real-time communication solutions
- Familiarity with SIP, Web Real-Time Communication, and browser-based voice interactions
- Understanding of network concepts: firewalls, ports, packet inspection, Domain Name System, Network Address Translation
- Experience using tools such as Browser Developer Tools, Wireshark, or VOIP monitoring dashboards
- Clear communication skills, both written and verbal – able to calmly explain complex technical topics
- Ability to work on-site in Bellevue, WA in a rotating shift-based environment
- Provide technical support to customers using Hyperconnect, with a focus on real-time troubleshooting and resolution
- Analyze call quality issues (packet loss, jitter, latency, dropped calls) and escalate when necessary
- Investigate end-user device setup issues (browser, OS, telephone, microphone/speaker, permissions)
- Collaborate with internal engineering and product teams, and third-party providers, to escalate and triage VOIP-related bugs or service degradation
- Document solutions and contribute to the Hyperconnect knowledge base and playbooks
- Participate in shift coverage. Employees will work 40 hours per week but shift assignments range from 6am-6pm Monday-Saturday and 7am-5pm Sunday. Weekend assignments will rotate
- Act as an internal subject matter expert for Hyperconnect across the broader support team
- Proactively identify and recommend improvements in product reliability and user experience
- Will require broader knowledge of the Zenoti platform and participation in non-VOIP support activities as assigned
- Experience supporting Zenoti or other Software as a Service business management software
- Exposure to appointment scheduling, contact center, or front-desk business processes
- Experience in the retail or service industry
- Prior work in a spa, salon, fitness, or wellness business
- Familiarity with Twilio, Agora, or other Communications Platform as a Service platforms
- Basic scripting or familiarity with Application Programming Interface interactions a plus
Zenoti is a cloud-based software provider for salons, spas, and med spas that offers a full SaaS platform to run business operations. It serves over 12,000 businesses in more than 50 countries, providing tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control. The product works as a cloud-hosted subscription service, delivering features such as online booking, self-check-in, e-payments, and digital reviews, with 24/7 support and assistance with data migration. Zenoti differentiates itself by delivering an integrated, end-to-end suite tailored to beauty and wellness businesses, enabling touchless interactions and centralized management across locations. Its goal is to help clients enhance customer experience, unify their brand, and automate front-desk tasks to run their operations more efficiently and grow globally.
Company Size
1,001-5,000
Company Stage
Series D
Total Funding
$331M
Headquarters
Bellevue, Washington
Founded
2010
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Simplify's Take
What believers are saying
- Zenoti says 30,000 businesses across 50 countries generate billions of appointments and transactions.
- April 28, 2026 AI agents convert one-in-three missed calls and recover chargebacks automatically.
- Fitness expansion and AI-driven growth claims create cross-sell upside beyond salons and medspas.
What critics are saying
- March 2026 layoffs reports show Zenoti cutting support, sales development, and administrative roles.
- Medspa and fitness incumbents can copy AI features quickly, eroding Zenoti's differentiation by 2027.
- If AI bookings and payments disappoint, enterprise customers will reconsider switching costs and renewals.
What makes Zenoti unique
- Zenoti's September 30, 2025 AI Workforce embeds agents across bookings, payments, and charts.
- Zenoti's April 28, 2026 medspa suite unifies consultation, receptionist, disputes, and scheduling workflows.
- Zenoti's February 3, 2026 fitness expansion reuses one platform across beauty and club operators.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Parental Leave
Unlimited Paid Time Off
Flexible Work Hours
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 2%Zenoti, a platform for beauty and wellness businesses, has launched Predictive Intelligence, a suite of AI agents designed to forecast guest churn, optimise staffing, and predict inventory needs. The technology serves over 30,000 businesses globally. The system comprises three agents: Retention Risk identifies at-risk guests through declining visit patterns; Staffing forecasts demand based on booking velocity and seasonal trends; and Inventory predicts product needs from consumption patterns and upcoming appointments. The platform draws on data from billions of appointments and transactions across its client base. According to CEO Sudheer Koneru, the shift moves operators "from reacting to anticipating" business challenges. Zenoti's unified platform integrates booking, payments, marketing, memberships, inventory management, and conversational intelligence from customer interactions.
Zenoti among fast company's most innovative for 2026. Its AI Workforce is the bet behind the recognition: nine purpose-built agents handling the moments where revenue escapes a beauty or wellness business. Zenoti is listed in the Business Services category alongside Dell, HubSpot, and Schneider Electric, with artificial intelligence (AI) as the through line connecting this year's Business Services honorees.
Zenoti has expanded its AI workforce with a suite of specialised agents designed for medspa operations. The platform, used by over 11,000 medspas worldwide processing billions in annual bookings, now offers AI agents covering consultations, charting, reception, lead management, dispute resolution and business strategy. Key additions include AI Scribe for automated medical notes, AI Receptionist converting one in three missed calls into bookings, and AI Dispute Manager for automatic chargeback recovery. Predictive agents use machine learning trained across 30,000 businesses to forecast inventory needs, identify at-risk patients and optimise staff scheduling. The agents operate within a single platform, sharing data and context without additional integrations. The expansion represents the most significant AI capability advancement in the wellness software industry, according to Zenoti.
Zenoti is heading to amspa 2026 - here's what Zenoti is bringing. Zenoti is heading to the American Med Spa Association Annual Conference 2026 at Wynn Las Vegas, April 9-12. Stop by Booth #1005 for live demos of its AI Workforce - nine purpose-built agents that close revenue leaks in charting, lead management, front desk, and more. Plus: a must-attend education session on April 11, complimentary champagne, and an exclusive VIP evening at The Sphere. Cheryl Cole
Zenoti applauds the best aesthetic initiatives at the aesthetics Awards. * March 6, 2026 Patient booking software company Zenoti has been named as sponsor of Best Initiative/Strategic Project at the Aesthetic Awards. The Zenoti Award for Best Initiative/Strategic Project in Aesthetics will recognise companies, associations and other bodies in aesthetics that have had a positive impact on the specialty in the last year. This could be through influencing regulation, developing standards, ESG initiatives, promoting best practice, raising public awareness, safety initiatives and promoting aesthetics as a medical activity. Quick links: March 5, 2026 March 4, 2026 March 3, 2026 March 2, 2026 February 27, 2026