I

Internova Travel Group

Global travel services via advisor network

IC Support Specialist

Full-TimeDeadline 7/2/27
No salary listed
Senior
London, UK
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • At least five years of experience in business and/or leisure travel.
  • Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge, including published fares, net fares, and NDC.
  • Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF, and Trainline.
  • Solid understanding of group booking processes.
  • Experience using Atriis and Concur.
  • Strong overall knowledge of travel products and services.
  • Ability to perform effectively in a fast-paced, high-pressure environment while meeting company service-level agreements.
  • Strong command of English, both written and verbal.
  • Good understanding of leisure tour operator fares.
  • Ability to communicate effectively across departments and levels.
Responsibilities
  • Manage requests submitted to Operations desks via Salesforce within service-level agreements.
  • Attend weekly onboarding sessions and support new Advisors with setup requests.
  • Provide support with issuing, reissuing, and refunding complex tickets.
  • Record and escalate complaints and positive feedback to the Line Manager.
  • Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx.
  • Support the Operations Manager with Duty of Care responsibilities and crisis reports.
  • Assist Advisors with Agency Debit Memos and escalate disputes for resolution.
  • Deliver ad hoc training sessions to improve Advisors' process knowledge and efficiency.
  • Handle incoming calls and direct them to the appropriate department or channel.
  • Monitor the UK Hotel and Staff travel inbox to ensure all emails are actioned.
  • Support Advisors in navigating the UK/USA intranet using SharePoint.
  • Assist with processing and coordinating group bookings.
  • Create credentials for aggregators such as Booking.com and airline group portals.
  • Support Advisors with NDC requests by guiding them through GDS bookings using Sabre, Travelport, and Amadeus.
  • Conduct quality checks on Advisor bookings to reduce errors and minimize Agency Debit Memos.
  • Participate in monthly team meetings to review performance and updates.
  • Identify Advisors' training needs and report them to the Line Manager.
  • Provide feedback to the Line Manager to support team development and improvement.
  • Assist USA Advisors with ad hoc bookings that need to be created in the UK.
  • Handle emergency requests outside standard working hours.
  • Work a fixed Friday-through-Tuesday schedule, 37.5 hours per week, with varied working hours: 12:00 p.m.–8:30 p.m. on weekdays and 10:30 a.m.–7:00 p.m. on Saturday and Sunday.
Desired Qualifications
  • Familiarity with Microsoft Teams, Salesforce, and Excel is desirable but not essential.

About the company

I

Internova Travel Group

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Website

Internova Travel Group coordinates a global network of travel advisors who plan and arrange trips for businesses, entertainment professionals, and vacation travelers. It earns money from service fees, commissions on bookings, and premium travel packages. Its brands—Altour, Global Travel Collection, Travel Leaders Group, and Bonotel Exclusive Travel—serve different customer segments but share a focus on high‑quality, customized travel experiences. Advisors consult with clients, design itineraries, and book flights, hotels, and experiences, charging fees or earning commissions for the arrangements. The company’s goal is to be a leading international travel services provider by leveraging its wide network and personalized service to meet clients’ needs worldwide.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2008

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 2026 Brian Chapin hire strengthens airline, GDS, and technology partnerships.
  • June 2026 ALTOUR One targets SME corporate travel, widening addressable spend.
  • July 2026 Green Circle expedition deepens luxury advisor expertise and sustainability branding.

What critics are saying

  • Internova settled lawsuits with NousTravel and former Altour employees in August 2026.
  • Airlines can bypass agency channels with direct distribution, crushing Internova's commission economics.
  • Travel advisor workflows face AI booking tools and online platforms that commoditize service.

What makes Internova Travel Group unique

  • Internova spans 100,000 advisors across 80+ countries, serving luxury, corporate, and entertainment clients.
  • Global Travel Collection manages $2.4 billion annual sales, anchoring premium client access.
  • Exclusive partner programs and private air offerings create switching costs for affluent travelers.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account/Flexible Spending Account
  • Life Insurance
  • Disability Insurance
  • Paid Parental Leave
  • Paid Vacation
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Professional Development Budget
  • Pet Insurance

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Internova Travel Group
Oct 14th, 2026
Angie Licea to Step Away as President of Global Travel Collection

Angie Licea to step away as President of Global Travel Collection. October 14, 2026. Angie took on the challenge of bringing together some of the most established names and accomplished advisors in luxury travel and helped create a stronger, more connected organization. Today's GTC reflects her ability to lead through change while keeping advisors at the center of every decision. I'm deeply grateful for everything she has contributed to GTC and Internova more broadly. J.D. O'Hara, CEO, Internova Travel Group Travel industry veteran concludes transformative tenure leading GTC NEW YORK (October 14, 2026) - Internova Travel Group today announced that Angie Licea will step away as President of Global Travel Collection (GTC), following a tenure marked by significant growth and the transformation of the organization into a unified global business. Licea, who has spent nearly four decades in the travel industry and more than a decade with Internova and its predecessor companies, will remain with Internova during the leadership transition while exploring other opportunities within the organization. Since GTC's launch in 2020, Licea has helped build the business into a $2.4 billion powerhouse and led the unification of Protravel International, Tzell Travel Group, and ALTOUR Leisure and Entertainment under the GTC brand. Throughout that evolution, she has worked to leverage the scale of the organization while preserving the independence and entrepreneurial culture of its advisors and legacy businesses. "Angie took on the challenge of bringing together some of the most established names and accomplished advisors in luxury travel and helped create a stronger, more connected organization," said J.D. O'Hara, CEO of Internova Travel Group. "Today's GTC reflects her ability to lead through change while keeping advisors at the center of every decision. I'm deeply grateful for everything she has contributed to GTC and Internova more broadly." Licea joined Travel Leaders Group in 2012 and went on to hold senior leadership roles across the organization before taking the helm of GTC. Her career has spanned operations, technology, supplier partner relations, global account management and executive leadership, including previous roles with US Airways, American Express and Rosenbluth International. She has also been a longstanding advocate for travel advisors and the role they play in the industry. "What I'll remember most about leading GTC is the people," said Licea. "We brought together remarkable businesses, but what made it work was the talent, ambition and entrepreneurial drive of our advisors and teams. I'm proud of what we built and especially proud that we did it without losing what makes these businesses special. I'm looking forward to the next chapter and to continuing to contribute to an industry that has meant so much to me." Licea and O'Hara have worked closely together to identify GTC's next leader, who will be announced in the coming weeks. Licea will remain involved to ensure a seamless transition. About Global Travel Collection Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

Travel Professional NEWS
Aug 3rd, 2026
Internova Travel Group appoints Brian Chapin Vice President, Air Strategy & Partner Relations.

Internova Travel Group appoints Brian Chapin Vice President, Air Strategy & Partner Relations. Veteran airline and travel industry executive brings more than 35 years of experience in airline partnerships, distribution strategy and commercial growth. NEW YORK (August 3, 2026) - Internova Travel Group, one of the world's largest travel services companies, today announced the appointment of Brian Chapin as Vice President, Air Strategy & Partner Relations. Chapin will report to Peter Vlitas, Executive Vice President, Partner Relations. In this role, Chapin will lead Internova's air strategy while strengthening the company's relationships with airline, global distribution system (GDS) and technology partners. He will focus on expanding strategic partnerships, enhancing Internova's air programs and delivering greater value to the company's global network of more than 100,000 travel advisors through innovative commercial and distribution initiatives. Chapin joins Internova with more than 35 years of leadership experience spanning airlines, travel technology, supplier partnerships and commercial strategy. Throughout his career, he has developed a unique perspective across airlines, travel agencies, consortia and travel technology, with deep expertise in airline contracting, GDS strategy, supplier partner negotiations and large-scale distribution transformation. Prior to joining Internova, Chapin served as Vice President, Global Flights for Scenic Group, where he led the company's global air organization across North America, the United Kingdom, Europe and Asia-Pacific. Earlier, he held leadership roles with Ensemble Travel Group, Virtuoso, American Airlines and Sabre, helping build enterprise air programs, negotiate strategic supplier partner agreements and lead commercial and distribution initiatives that strengthened relationships and drove business growth. "Brian's experience across airlines, travel technology and supplier partnerships makes him an excellent addition to our team," said Peter Vlitas, Executive Vice President, Partner Relations, Internova Travel Group. "His strategic perspective and industry relationships will strengthen our air strategy and help us continue delivering exceptional value to our travel advisors and airline partners." "From my first days at Internova, I've been incredibly impressed by the depth of knowledge, collaboration and talent across the organization," said Chapin. "It's immediately clear why so many advisors choose to be part of Internova's family of brands. The culture of respect, teamwork and commitment to supporting both our advisors and our partners is truly exceptional. I'm excited to join Peter and this outstanding team, and I look forward to strengthening our airline partnerships, advancing our air strategy and helping create even greater value for our advisors, partners and clients." Chapin has served on the Board of Directors of the American Society of Travel Advisors (ASTA) and as Vice President of the California Coalition of Travel Organizations (CCTO). He was recognized with ASTA's Barbara O'Hara Advocacy Award for his contributions to the travel advisor community.

Internova Travel Group
Jul 15th, 2026
Internova Travel Group Expands Green Circle with Exclusive Arctic Expedition to Advance Sustainable Travel Education

Internova Travel Group expands Green Circle with exclusive Arctic expedition to advance sustainable travel education. July 15, 2026. Through Green Circle, Internova Travel Group is investing in immersive educational experiences that give advisors across its portfolio a deeper understanding of sustainable travel while strengthening the expertise they bring to clients. By collaborating with industry-leading partners, Internova Travel Group is creating educational opportunities that benefit advisors, travelers and the destinations they visit. J.D. O'Hara, CEO, Internova Travel Group Travel advisors gain firsthand expertise through partnerships with Atlas Ocean Voyages, Scandinavian Airlines and NORDIC STAR NEW YORK (July 15, 2026) - Internova Travel Group, one of the world's largest travel services companies, is expanding its investment in sustainable travel education through Green Circle, its companywide sustainability initiative, with an exclusive Arctic educational expedition designed to prepare luxury travel advisors with firsthand expertise in expedition travel, an increasingly popular segment of the luxury travel market. Developed in partnership with Atlas Ocean Voyages, Scandinavian Airlines (SAS) and NORDIC STAR, the immersive experience demonstrated how luxury travel and sustainability can go hand in hand while giving advisors the knowledge to help clients make more informed travel choices. "Through Green Circle, we're investing in immersive educational experiences that give advisors across our portfolio a deeper understanding of sustainable travel while strengthening the expertise they bring to clients," said J.D. O'Hara, CEO of Internova Travel Group. "By collaborating with industry-leading partners, we're creating educational opportunities that benefit advisors, travelers and the destinations they visit." During the expedition, luxury travel advisors from across Internova explored sustainability across the travel journey - from expedition cruising and aviation to destination stewardship and hospitality. Highlights included behind-the-scenes discussions with Atlas Ocean Voyages' leadership on responsible expedition operations, educational sessions on Arctic conservation, visits to sustainability-focused hotels in Norway curated by NORDIC STAR and insights into Scandinavian Airlines' ongoing sustainability initiatives. "Experiencing the Arctic firsthand gave me a much deeper understanding of what responsible expedition travel looks like," said Selma Weisbein, a participating advisor from Global Travel Collection, a division of Internova. "The knowledge and perspective I gained will help me better advise clients seeking meaningful luxury experiences while making more informed travel choices." The Arctic expedition marks the second educational journey under Internova's Green Circle initiative, reinforcing the company's long-term commitment to integrating sustainability into advisor education, preferred partner relationships and client engagement. Through Green Circle, Internova continues to expand opportunities for advisors across its family of brands to gain exclusive educational experiences that help them stay ahead of evolving traveler expectations while supporting a more sustainable future for the travel industry. Green Circle also supports Internova's broader sustainability efforts, including carbon neutrality initiatives and contributions to UNESCO's World Heritage Programme to help protect culturally and environmentally significant destinations. About Internova Travel Group Internova Travel Group is one of the world's largest travel services companies and a 2026 Forbes Most Trusted brand, bringing together a portfolio of leading brands that deliver high-touch, personalized travel expertise to leisure, corporate and entertainment clients. Through its distinctive divisions, Internova manages leisure, business and franchise operations and represents more than 100,000 travel advisors across 6,000 company-owned and affiliated locations in the United States, Canada, Mexico and the United Kingdom, with a presence in more than 80 countries worldwide

Northstar Meetings Group
May 14th, 2026
Natalie Glasgow appointed managing director of asembl.agency.

Natalie Glasgow appointed managing director of asembl.agency. Natalie Glasgow has been appointed managing director of asembl.agency in a move designed to strengthen the agency's senior leadership team as the business continues to scale. The appointment follows what the agency described as a "deliberate, planned process" to ensure it has the day-to-day senior leadership needed to support its next phase of growth. Glasgow joins the business with experience across agency and client-side roles spanning strategic events, experiential programmes and commercial leadership. Most recently, she served as managing director at Your Event Solutions, where she oversaw a period of growth and the integration process following Internova Travel Group's acquisition of YES and Altour. Prior to that, Glasgow led Global Events and Brand Experience at Publicis Groupe, delivering programmes for global brands at events including Cannes Lions International Festival of Creativity and CES. In her new role, Glasgow will oversee the day-to-day operations of asembl.agency and work alongside the senior leadership team to strengthen the agency's structure, delivery and growth strategy. She will report directly to the asembl.group board. Gavin Farley, CEO of asembl.group, said: "Bringing Natalie into the business is a deliberate and exciting step for asembl.agency. As Meetings & Incentive Travel Magazine continue to grow, Meetings & Incentive Travel Magazine wanted a leader who could bring clarity, structure, and commercial strength without losing the creativity, energy, and client focus that define how Meetings & Incentive Travel Magazine work. "Natalie has built and scaled teams across some of the most demanding environments in the industry. Her people-first instincts, combined with genuine commercial and operational depth, make her exactly the right leader for this moment. We're delighted to welcome her as an asembler." Glasgow added: "asembl.agency has a clear point of view, genuine momentum, and some of the best talent in the industry. That combination doesn't happen by accident, and it's a big part of what drew me here. "I'm joining to build on what already makes this place special, while bringing the structure, commercial focus, and clarity that will help the agency grow with confidence and support our next phase. I'm excited to become an asembler and to get going."

Travel Professional NEWS
Apr 28th, 2026
Internova Travel Group hosts 2026 I AM C.U.L.T.U.R.E.D. Youth Travel & Career Summit, connecting students with industry leaders.

Internova Travel Group hosts 2026 I AM C.U.L.T.U.R.E.D. Youth Travel & Career Summit, connecting students with industry leaders. Fourth year of partnership highlights Internova's commitment to developing the next generation of travel professionals. NEW YORK (April 27, 2026) - Internova Travel Group, one of the largest travel services companies, hosted the I AM C.U.L.T.U.R.E.D. Youth Travel & Career Summit today at its global headquarters in New York City, bringing together local high school students, travel industry leaders and partners for a day dedicated to career discovery and professional development. The 2026 event marks the fourth year of Internova's partnership with I AM C.U.L.T.U.R.E.D., a nonprofit organization devoted to empowering high school youth of color to become innovative global citizens through experiential learning, mentorship and cultural exploration. Through this ongoing collaboration, Internova has helped introduce hundreds of students to opportunities within the global travel industry. "We believe the future of travel depends on bringing new voices, perspectives and ideas into the industry," said J.D. O'Hara, CEO of Internova Travel Group. "By opening our doors and partnering with organizations like I AM C.U.L.T.U.R.E.D., we're helping students see how their curiosity, creativity and ambition can translate into meaningful careers in travel." Throughout the day, students participated in resume-building and LinkedIn workshops, discussions on emerging innovations such as artificial intelligence in travel and networking opportunities with industry professionals. The event concluded with an expo where leading travel organizations connected directly with students to discuss career paths, internships and professional opportunities. Students also heard from peers who have participated in I AM C.U.L.T.U.R.E.D. travel experiences in destinations such as Ghana, New Orleans and South Africa, sharing how those experiences broadened their perspectives and inspired future ambitions. "Programs like the Youth Travel & Career Summit create powerful moments of discovery for our students," said Karmia Berry, Founder and Executive Director of I AM C.U.L.T.U.R.E.D. "By partnering with Internova and its travel industry colleagues, we are able to expose young people to global careers, mentorship and experiences that help them envision futures far beyond what they may have previously imagined." Internova's network includes more than 100,000 travel advisors worldwide, helping travelers experience destinations across the globe. By hosting the summit at its headquarters and engaging employees as mentors and presenters - alongside travel partners including AmaWaterways, Hyatt, Micato Safaris, MSC Cruises, Omni Hotels, Royal Caribbean and Travel Leaders of Tomorrow - the company gave students a firsthand look at the many career paths within the travel industry and the collaborative community that powers it. As demand for expert travel guidance grows, Internova continues to expand its travel advisor community and welcomes those interested in launching or growing advisory businesses through brands such as ALTOUR, Global Travel Collection, Nexion Travel Group, Travel Leaders Network and The Vacation Group. "Travel connects people, cultures and communities," O'Hara added. "If we want our industry to thrive, we need to actively invest in the next generation of talent. We're proud to work alongside our partners to create opportunities that inspire young people and open doors to careers they may never have imagined."