Nissan Global

Global automobile manufacturer and EV leader

Deputy Manager - Aftersales

Business OperationsPosted on Nov 12

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

Diploma or Bachelor of Engineering in Mechanical, Automobile, or an equivalent field.
Sound experience in body and paint operations and insurance claim management.
Advanced-level skills in Microsoft Office, including Excel, Word, and PowerPoint.
At least 8 years of experience in original equipment manufacturer aftersales operations at head office.
Good understanding of dealer aftersales processes.
Sound knowledge of business and marketing.

Responsibilities

Improve body shop efficiency and revenue.
Manage suppliers, including paint and consumables suppliers, insurance companies, and roadside assistance providers.
Lead body shop innovations to improve efficiency, including artificial intelligence initiatives.
Ensure adherence to repair quality and paint process quality.
Enhance dealer manpower skills and capabilities through training and control.
Drive body and paint revenue growth across the dealer network.
Finalize body and paint repair order and parts targets for India, monitor dealer performance against targets, and review underperforming dealers with the field team.
Monitor body and paint commodity penetration, review dealer performance, identify root causes, and define improvement actions.
Identify dealers for Body 5 activities based on customer concerns and revenue, execute and implement the activities, and monitor results.
Monitor PMGR-to-body-and-paint conversion through daily reports and dealer comparisons against targets, national averages, and top-performing dealers; review underperforming dealers and drive improvements.
Conduct quarterly vendor reviews for ORC reconciliation and business improvement.
Raise paint ORC invoices to collect business auxiliary charges.
Enhance the artificial intelligence system to provide innovative services and monitor and improve AI estimates.
Develop dashboards for AI penetration and revenue.
Meet with vendors to address dealer concerns and integrate new models into the system.
Review underperforming dealers with the field team.
Manage strategic relationships with paint companies and allied vendors.
Drive business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network.
Convert dealers to paint drop shipment and execute paint orders from the warehouse.
Improve repair quality and first-time-right ratio; monitor rework percentages and quality audit scores.
Conduct technical audits and process gap analyses.
Ensure proper use of repair tools and equipment and support implementation of advanced repair techniques.
Identify technical skill gaps across dealer manpower, prepare an annual training roadmap, monitor training effectiveness, and drive adoption of new repair technologies and innovations.
Coordinate with insurance companies and surveyors and support dealers in accident business generation.
Finalize and monitor insurance targets and manage dealer performance dispersion.
Coordinate with NRFSI to launch new schemes and channel partners to improve coverage.
Arrange quarterly steering committee reviews with insurance partners.
Drive roadside assistance business performance across the dealer network and monitor penetration, vendor performance, customer experience, and claims processes.
Secure the roadside assistance budget, negotiate with vendors, issue requests for quotation, and finalize retail prices and schemes.
Execute monthly roadside assistance payments.
Meet monthly with vendors to address customer concerns and define improvement actions.
Create dashboards and Pareto analyses of customer concerns, and follow up with TCS on actions to reduce those concerns.

JOB PURPOSE

Improving body shop efficiency with Revenue
Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc.
Lead Innovations in Body shop to improve efficiency like AI etc.
Ensure adherence to repair quality & paint process quality
Enhance dealer manpower skill and capability through training and control

Responsibilities:

1. Body & Paint revenue growth

Drive B&P workshop inflow growth across dealer network
BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.

2. Lead Innovations: Digital estimation through Artificial Intelligence

Enhancement of AI system for new innovative services
Monitoring and improving of AI estimates through AI
Dashboard for AI Penetration & Revenue
Meeting with vendors to address the dealer concerns.
New Model integration in system
Review with weak dealers along with Field team

3. Paint Company Management (including Paint Drop Shipment)

Manage strategic relationships with paint companies and allied vendors
Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network
Conversions of dealers in paint Drop Shipment
Execution of Paint Orders from Ware house.

4. Ensure adherence to repair quality & paint process quality

Improve repair quality and first-time-right ratio.
Monitor Rework percentage, Quality audit scores
Conduct technical audits and process gap analysis.
Ensure proper usage of Repair tools & equipment
Support implementation of advanced repair techniques.

5. Enhance dealer manpower skill and capability through training and control

Identify technical skill gaps across dealer manpower
Prepare annual training roadmap
Monitor training effectiveness
Drive adoption of new repair technologies and innovation

6. Collaboration with Insurance Companies

Build strong coordination with insurance companies and surveyors
Support dealers in accident business generation activities
Target Finalization and monitoring. Dealer dispersion management.
Coordinate with NRFSI to launch the new schemes & channel partners for better coverage.
Arranging the steering committee with Insurance Partners for Quarterly Review

7. Road Side Assistance

Drive Roadside Assistance (RSA) business performance across the dealer network
Monitor RSA penetration, vendor performance, customer experience, claim processes
Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes
Finalization RSA Retail prices and schemes
RSA Payment execution monthly.
Monthly meeting with vendor for customer concern addressal and improvement action plan.
Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns

EDUCATIONAL QUALIFICATIONS

Diploma / BE - Mechanical, Automobile or equivalent

Sound experience on Body & Paint Operations and Insurance claim management

Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,

Min 8+ years of experience in OEM Aftersales operations in HO

Should have good understanding on dealer aftersales processes.

Should have sound knowledge of business & marketing

Gurugram Haryāna India

About the Company

Nissan Global

Global automobile manufacturer and EV leader

Nissan designs, manufactures, and sells vehicles under the Nissan, Infiniti, and Datsun brands, with in-house tuning through Nismo and services like financing and a global dealership network. Its products include traditional gasoline cars and electric vehicles such as the Nissan LEAF, with EVs powered by batteries and electric motors and supported by charging networks; the company also shares technology within the Renault–Nissan–Mitsubishi Alliance. It differs from competitors through its global scale, multiple brands, a strong EV lineup, financing and dealership reach, and alliance-based technology sharing, plus in-house tuning. Its goal is to provide reliable transportation worldwide while expanding electrification and growing its footprint via a broad brand and product strategy and strategic partnerships.

Company size: 10,001+
Company stage: IPO
Headquarters: Yokohama, Japan
Founded: 1933

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