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Channel Talk

AI-powered customer messaging and CRM platform

Deployment Strategist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedHybrid

About the Job

Requirements

  • At least 5 years of experience in B2B enterprise IT consulting, technical project management, solutions engineering, or a forward-deployed role.
  • Ability to turn ambiguous business problems into clear structures and execution plans.
  • Deep understanding of technical concepts including APIs, Model Context Protocol, data flows, and system integrations, and ability to communicate effectively with forward-deployed engineers and customer development teams.
  • High ownership and an execution-oriented mindset.

Responsibilities

  • Lead the full lifecycle of enterprise and AI transformation deals alongside forward-deployed engineers, from discovery and pilot through production launch and expansion.
  • Work closely onsite with customers to define workflows, constraints, and success metrics, then translate them into clear specifications and deployment plans that engineers can implement.
  • Consider technical integration structures, including APIs, Model Context Protocol, and data flows, and develop scope and integration plans for pilots and full deployments.
  • Manage deployment risks and remove blockers while managing project schedules and goals across Product, Engineering, and customer stakeholders.
  • Monitor deployed AI agents after production launch and drive adoption and ongoing performance improvements using usage data.
  • Identify additional use cases and expansion opportunities within customers to maximize business impact.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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