Xerox

Document technology and services provider

Docucare Associate

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeWashington, DC, USANo salary listedIn-person

About the Job

Requirements

Provide customer service aligned with customer needs and Xerox's business mission and objectives.
Work with minimal oversight while maintaining attention to detail and organization, and manage time in accordance with the customer Service Level Agreement and Statement of Work.
Have functional knowledge of a personal computer, including Excel, Microsoft Office, web browsing, email, file management, and data entry.
Identify problems in straightforward situations and make sound decisions using standard procedures.
Be able to stand for long periods, walk, bend, and reach.
Maintain an intermediate knowledge of Xerox equipment and the client's information technology environment.
Demonstrate technical and/or electrical aptitude.

Responsibilities

Deliver outsourcing and facilities-management services on-site to end-user customers while maintaining contracted service levels, customer relationships, and contract commitments within cost targets.
Deliver service that meets Service Level Agreement requirements and customer satisfaction goals.
Support productivity improvements and contribute to service transformation, business growth, and profitable service revenue.
Perform preventative maintenance checks and first-level repairs, escalating issues in accordance with agreed procedures for next-level maintenance and technical support.
Promote knowledge sharing and act as a mentor and coach.
Educate and train client groups on equipment usage and functions.
Maintain clean and tidy devices and a safe work environment.
Log activities, including on-site parts inventory and replenishment of consumables.
Ensure Service Level Agreement targets are achieved and customer requirements are met or exceeded.
Maintain skills through personal development and training.
Maintain intermediate knowledge of Xerox equipment and the client information technology environment.

Desired Qualifications

Learn technologies related to print production and finishing equipment.
Demonstrate a proactive approach to work, initiative, and drive.

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary:

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

This role requires an active Secret Clearance

This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:

Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction.
Supporting the achievement of productivity improvements.
Contributing to service transformation and business growth and further profitable service revenue.

Primary Responsibilities:

Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
Promotes knowledge sharing and acts as a mentor/coach.
Educates and trains client groups on equipment usage and functions.
Maintains clean and tidy devices and safe work environment.
Logs of all activities including on-site parts inventory and replenishment of consumables.
Ensures SLA is achieved, and customer requirements are met and exceeded.
Commits to maintaining skill set through personal development and training.

Skills and Qualifications:

Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer.
Functional knowledge of a PC, including Excel, Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
Identifies problems in straightforward situations and makes sound decisions using standard procedures.
Eager to learn technologies surrounding print production and finishing equipment.
Must be able to stand for long periods of time, walk, bend, and reach.

It is important that our Docucare Associate does these 4 things well:

Excelling in customer-facing service delivery role.
Maintaining intermediate knowledge of all Xerox equipment and client IT environment.
Demonstrates a proactive approach to work with initiative and drive.
Exhibits good technical and/or electrical aptitude.

Additional Benefits:

Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
Paid time off, plus holidays and personal days.
Substantial growth opportunities for future career development within a supportive and collaborative company culture.

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About the Company

Xerox

Document technology and services provider

Xerox specializes in document technology and services. It provides printers, copiers, and related document management solutions for businesses, helping them create, store, reproduce, and share documents efficiently. The core technology behind its early products came from xerography, a dry-printing process, which enabled automated copying of plain paper documents. Over time Xerox expanded into services such as managed print and workflow optimization for organizations. The company differentiates itself through a long history of research and development, including the Palo Alto Research Center (PARC), which produced foundational ideas in computing and networking that influenced the broader tech industry, even though Xerox did not always commercialize those inventions itself. Xerox’s goal is to help customers improve productivity and document workflows by providing reliable hardware, software, and services that streamline the way people create and handle information.

Company size: 10,001+
Company stage: IPO
Headquarters: Norwalk, CT
Founded: 1906

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