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Astor & Sanders

Federal IT modernization via AI, cloud

Tier 1 Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeLakewood, CO, USA

About the Job

Requirements

  • Six months of technical support experience, or no experience with a vocational technical school certificate (HDI).
  • Experience with Microsoft Windows.
  • Experience using the Microsoft Office suite.
  • Strong written and oral communication skills are required.

Responsibilities

  • Provide hardware and software support for Windows and some Mac desktops and laptops.
  • Troubleshoot user accounts, software, and hardware problems.
  • Escalate problems to designated support levels using defined processes.
  • Respond to all requests for assistance.
  • Log and report each service request.
  • Close out trouble calls.
  • Perform other duties as assigned.

About the Company

Astor & Sanders

Federal IT modernization via AI, cloud

Astor & Sanders Corporation helps federal agencies modernize IT systems through software modernization, AI-driven solutions, cloud services, cybersecurity, data analytics, and network operations. Its offerings improve efficiency, security, and mission outcomes by updating legacy apps, automating data workflows, and scaling cloud and AI capabilities. The company differentiates itself with a long track record since 2000, a government-focused portfolio, and recognition from awards like GITEC, Fast Company, and Inc. 5000, plus SBA-certified woman-owned status that helps navigate GovCon barriers. Its goal is to enable federal agencies to adapt to today’s digital landscape with practical, cost-effective IT solutions that deliver measurable results.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Rockville, MD
Founded
2000

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