Tesla

Makes electric cars, robotaxis and grid batteries

Access Controls Technician - IT Operations

IT OperationsConfirmed live in the last 24 hours

Full-timeSparks, NV, USANo salary listedIn-person

About the Job

Requirements

Good hands-on working experience with Access Control Systems (ACS).
Provide superior customer service to internal and external customers.
Communicate effectively, both orally and in writing.
Remain calm and handle high-stress situations in a fast-paced environment.
Demonstrate analytical and problem-solving skills.
Work independently or as part of a team.
Maintain attendance and punctuality.
Work additional time, weekends, and holidays as required by Operations.

Responsibilities

Monitor, track, and coordinate access-control requirements and permissions for new employees, contractors, and vendors.
Maintain and update access levels for existing employees, contingent workers, and contracted suppliers.
Assist with requests received in person, by email, or through the ticketing system using a variety of systems.
Troubleshoot, assess, and triage access-control issues as required.
Provide customer service to external partners through established communication channels.
Manage and maintain requests, resolving them within Service Level Agreement (SLA) guidelines.
Follow the guidelines established through the Global Access Control Program.
Identify issues with badging processes and equipment and bring them to management's attention.
Develop recommendations to address complex operational and strategic problems.
Perform other IT-related duties and special project functions as assigned.

Category	Engineering & Information Technology
Location	Sparks, Nevada
Requisition ID	281258
Type	Full-time

Job Description

<p>The Access Control Technician is responsible for monitoring, tracking, and coordinating all access control requirements and access permissions for new employees, contractors, and vendors.  The Technician shall maintain and update access levels for existing employees, contingent workers, and contracted suppliers. Using a variety of systems, this role will assist with requests received both in-person and through email or the ticketing system. The Access Control Technician will troubleshoot, assess, and triage access control issues as required.  </p>

Job Responsibilities

Able to adapt to communication styles to suit different audiences at Tesla
Action-oriented, able to follow up on feedback to ensure positive outcomes
Provide exceptional customer service while supporting external partners with requests through established communication channels
Manage and maintain all requests, resolving within the Service Level Agreement (SLA) guidelines
Adhere and follow the guidelines established through the Global Access Control Program
Identify issues with badging processes and equipment and bring to the attention of management
Develop insightful recommendations to address complex operational and strategic problems
Perform other IT-related duties and special project functions as assigned

Job Requirements

Good hands-on working experience with Access Control Systems (ACS)
Superior customer service skills to deal with both internal and external customers
Ability to communicate effectively, both orally and in writing
Able to remain calm and handle high stress situations in a fast-paced environment
Strong analytical and problem-solving skills
Ability to work independently or as part of a team
A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude
Comfortable with high-tech work environment and constant learning of new tools and innovation
Attendance and punctuality are essential and expected
Must be able to work additional time, weekends, and holidays as required by Operations

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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