IT Operations Engineer - Application Support

JOB TITLE
IT Operations Engineer, Application Support
A CAREER WITH POINT72’S TECHNOLOGY TEAM
As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

WHAT YOU’LL DO

• Provide technical support for software applications and investigate, diagnose, and resolve application issues
• Automate start-of-day and end-of-day checks for key applications.
• Log and track incidents across applications in the production environment.
• Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or Powershell scripts.
• Create tactical support tools and scripts to improve the incident investigation process and enable
• transparency into potential business impacts.
• Prioritize and categorize incidents based on severity and impact.
• Collaborate with the development team to improve applications based on user feedback.
• Create and maintain documentation for responding to common errors and application incidents.
• Assist with software applications deployment and configuration .
• Provide training and assistance to users to ensure effective use of applications and systems.
• Develop knowledge base resources to empower users to independently resolve common problems.

WHAT’S REQUIRED

• Bachelor's degree in computer science, information technology, or a related field.
• Experience supporting middle- and back-office applications created in .Net, Java, C# etc. Ability to debug apps using of code, logs, alerts etc.
• Literacy in complex SQL procedures/queries.
• Ability to diagnose and troubleshoot technical issues.
• Ability to work collaboratively in a team environment and communicate effectively with team members and internal clients.
• Commitment to the highest ethical standards

ABOUT POINT72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/.