G

Genpact

Global professional services for data-driven operations

QA Automation Tester

Full-TimeUpdated on 9/26/2026
No salary listed
Mid
Bengaluru, Karnataka, India
In Person

About the job

Requirements
  • 2-4 years of software automation testing experience with hands-on exposure to AEM-based websites.
  • Hands-on proficiency in Java, JavaScript, or TypeScript.
  • Hands-on experience with Playwright and/or Selenium WebDriver.
  • Practical experience testing REST APIs using Postman, REST Assured, or Playwright API modules.
  • Practical experience with AEM author and publisher workflows and Digital Asset Management.
  • Proficiency with Git, Jira, browser developer tools, and test case management software such as Zephyr or TestRail.
  • Exposure to cross-browser and cross-device cloud platforms such as BrowserStack.
  • Basic knowledge of accessibility testing or performance testing tools such as JMeter or k6.
  • Good knowledge of manual testing concepts and hands-on experience with CMS platforms.
Responsibilities
  • Write, maintain, and execute automated test scripts for web applications using Playwright or Selenium with Java, JavaScript, or TypeScript.
  • Perform end-to-end automation and manual validation on AEM authoring interfaces, including Sites, Digital Asset Management, and Experience Fragments, as well as published web pages.
  • Create and execute automated API test cases to validate REST APIs, endpoints, and data payloads.
  • Identify, log, and re-test defects in Jira while collaborating with AEM frontend and backend developers toward resolution.
  • Maintain test suites, run regression checks, and support release validation across staging, author, and production environments.
  • Trigger and monitor automated test runs within CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps.

About the company

Genpact is a professional services firm that helps other companies transform their operations using data, analytics, and artificial intelligence. It started inside General Electric as a back-office unit and became an independent company in 2005, growing into a global business with a focus on digital transformation and AI-powered operations. Genpact's offerings include applying data and AI to automate and optimize business processes, supported by its Cora AI platform and strategic acquisitions like XponentL Data. It shifts from traditional outsourcing to building intelligent, autonomous operations for clients. The company aims to deliver measurable business impact by turning operational processes into data-driven, automated systems that improve efficiency and decision-making.

Company Size

10,001+

Company Stage

IPO

Headquarters

Amherst, New York

Founded

1997

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Simplify's Take

What believers are saying

  • Q2 2026 revenue hit $1.343 billion, up 7.1% year over year.
  • September 2026 R2R Suite targets 40% less close effort and 99% intercompany-break resolution.
  • August 2026 HFS award and July Banking Analyst Suite validate commercial traction for agentic products.

What critics are saying

  • Karnataka High Court upheld ED seizure of Genpact India’s Gurugram office September 16, 2026.
  • Legacy BPO revenue faces commoditization as Accenture, Cognizant, and TCS copy agentic offers.
  • Agentic delivery on finance close and banking exposes Genpact to client outage and SLA failures.

What makes Genpact unique

  • Genpact sells process intelligence plus agentic operations, not generic IT services.
  • Google Cloud alliance since May 7, 2026 embeds Genpact into CFO workflows.
  • XponentL and Priya Vijayarajendran signal a product-led, IP-heavy platform strategy.

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Benefits

Unlimited Paid Time Off

Hybrid Work Options

Remote Work Options

401(k) Company Match

Home Office Stipend

Health Savings Account/Flexible Spending Account

Training Programs

Professional Development Budget

Company News

Plus Publications
Sep 19th, 2026
AI is reshaping employment; entrepreneurial thinking will define the future, says Dr. J. A. Chowdary at Industry Leadership Summit 2026.

AI is reshaping employment; entrepreneurial thinking will define the future, says Dr. J. A. Chowdary at Industry Leadership Summit 2026. September 19, 2026 * Senior leaders from IBM, Genpact, DBS Tech India, Micron Technology, FedEx, Wells Fargo, AT&T and other leading organisations came together at the Ashoka School of Business Industry Leadership Summit 2026 to deliberate on navigating business uncertainty, leading people through disruption, and redefining leadership in the rapidly evolving AI era. Hyderabad, September 19, 2026: The world is witnessing rapid economic volatility, geo-political tensions, technological changes and major disruptions. The standard playbooks across sectors are becoming obsolete. The leaders are constantly facing the challenge of making high-stake, transformative choices without full visibility. The senior industry leaders came together at the Industry Leadership Summit 2026, hosted by Ashoka School of Business (ASB) in Hyderabad, to discuss how organisations can make better decisions, prepare their workforce and lead organizations effectively. Held under the theme "Leadership in the Time of Uncertainty," the summit brought together business and human resource leaders, technology professionals, corporate decision-makers and academicians from reputed organisations for discussions on strategic decision-making, AI led transformation, workforce preparedness and the future of leadership. Dr. J.A. Chowdary, Founder & Chairman, International Startup Foundation and Former Special Chief Secretary and IT Advisor, Government of Andhra Pradesh, said" The honeymoon period of getting a degree, waiting for campus recruitment and building a career by simply executing instructions is over. AI is disrupting that model and forcing us to rethink both education and employment. The future belongs to young people who can identify problems, build solutions and create jobs rather than merely look for jobs. Universities must therefore move beyond degrees and credits to nurture competence, entrepreneurship, mentorship and real-world problem-solving. In the age of AI, what matters is not where you studied, but what you can create, solve and deliver. Thanking the industry leaders for sharing their insights, Arjun Kumar Nomula, Secretary, Ashoka School of Business, said, "At Ashoka School of Business, our vision goes beyond helping students earn a degree. We aim to shape them into future leaders, entrepreneurs and job creators. Through experiential learning, industry exposure and meaningful engagement with corporate leaders, we want our students to understand real-world challenges, develop a leadership mindset and gain the confidence to build enterprises of their own. Platforms such as the Industry Leadership Summit play an important role in bridging the gap between the classroom and the corporate world." "The Leadership Conclave provided a meaningful platform for industry and academia to come together and explore the evolving realities of leadership in an uncertain and rapidly changing world. The insights shared by distinguished industry leaders offered our students valuable perspectives on decision-making, adaptability and leading people through change. Such interactions help bridge the gap between classroom learning and real-world leadership, enabling us to nurture future leaders who are confident, curious, adaptable and prepared to navigate complexity," said Dr. Arijit Santikary, Director, Ashoka School of Business. Leading Through the Fog: Making Decisions Amid Uncertainty The first panel discussion, "Leading through the Fog: The Art of Decision Making and the Way Forward," examined how business leaders can make effective decisions when technology, markets and organisational priorities are evolving simultaneously. Moderated by Ms. Pallavi Singh, Vice President, Genpact, the panel featured Ms. Anuradha A, Executive Director, IBM; Dr. Venkatram, M.D. and CEO, Seedworks; Mr. Vijaya Kadiyala, Executive Director, DBS Tech India; Dr. U Ram Mohan, Principal Director, Truth Labs; and Ms. Siva, Director, EisnerAmper. The leaders discussed strategic agility, risk assessment and the growing role of AI and data in corporate decision-making. The deliberations also underlined the importance of combining technology-driven insights with leadership experience, contextual understanding and human judgement, particularly when organisations are operating without complete visibility. Leading People When the AI Map Is Still Being Drawn The second panel discussion, "Zero Visibility and the Way Forward: Leading People When the AI Map Is Still Being Drawn," focused on the human side of AI transformation and the challenges organisations face in preparing their workforce for rapidly changing roles and skill requirements. The session was moderated by Ms. Neha Samantaray, Global Head - Enabler, Micron Technology, and featured Ms. Barnali Bhattacharjee, Head of HR, FedEx GCS India; Ms. Gaurri Butti, Executive Director - HR, Wells Fargo; Lt. Col Pragathi Kumar, HR Director, AT&T; and Ms. Cireesha Mailavarapu, Associate Vice President - HR, Sodexo. The HR leaders discussed how AI is reshaping job roles, skills and workplace expectations, while highlighting the growing importance of continuous learning, upskilling and reskilling. The discussion also focused on transparent employee communication and the need for leadership approaches that combine technological readiness with empathy and people-centric management. The summit provided a platform for meaningful interaction between industry and academia, enabling corporate leaders and academicians to exchange perspectives on the competencies that management graduates and young professionals will require as AI becomes more deeply integrated into businesses. The discussions further highlighted the need for educational institutions and industry to work closely in preparing future professionals not merely to use emerging technologies, but also to develop critical thinking, adaptability, decision-making and leadership capabilities. Through the Industry Leadership Summit 2026, Ashoka School of Business reinforced its focus on strengthening industry-academia engagement and creating platforms where senior professionals can exchange ideas on emerging challenges and opportunities shaping the future of business. The summit concluded with interactions among industry leaders, corporate professionals, academicians and delegates, with discussions centred on building agile, responsible, people-centric and future-ready organisations in the AI era.

The Economic Times
Sep 16th, 2026
Genpact leases 400,000 sq ft of office space at ASF Insignia, Gurugram.

Genpact leases 400,000 sq ft of office space at ASF Insignia, Gurugram. , ET Bureau Last Updated: Sep 16, 2026, 01:40:00 PM IST Genpact has leased 400,000 square feet of office space in Gurugram. This significant transaction occurred at ASF Insignia, marking the quarter's largest deal. The company will occupy an entire tower within the integrated commercial IT office campus. This deal highlights growing demand for quality, scalable office environments. Gurugram's office market continues its evolution with large enterprise needs. New Delhi: Information Technology Giant Genpact has leased 400,000 sq ft of office space at ASF Insignia, Gurugram, in the biggest deal in NCR of the current quarter. The transaction will see Genpact occupy the entire tower at Kings Canyon, one of the within ASF Insignia, an integrated commercial IT office campus spread over 50 acres in Gurgaon. "The transaction highlights the growing demand from large enterprises for Grade A, scalable and integrated office environments that combine workplace quality with operational efficiency," said Aanchal Saraf Aggarwal, Director, ASF Group. You May Like The transaction also reflects the continued evolution of Gurugram's office market, with large enterprises increasingly seeking workplaces that can combine scale, flexibility, employee experience and long-term operational efficiency within a single campus. "India's office market has endured three major global shocks in the last 25 years - the outsourcing-era cost race, the 2008 financial crisis, and the pandemic-driven work-from-home experiment - and emerged stronger from each one. History shows that every disruption has pushed occupiers up the value chain, from cost arbitrage to consolidation to capability building. The record leasing and expansion intent we see in 2026 is simply proof that the office market's long-term structural story remains firmly intact. Shocks create hesitation; India creates conviction," said Vibhor Jain, Founder & CEO, CG offices. Recently, Mumbai-based Alpha Alternatives committed to invest Rs 1,250 crore in ASF Insignia. ASF Insignia is an office campus by ASF group, of which about 2.3 million sq ft is operational and another 2 million sq ft is under construction. The company has 20-acre land within the campus and more near the campus for future development. Earlier, Smartworks had leased approximately 450,000 sq ft space in ASF Campus. ASF has already delivered over five million sq ft of workspaces. The campus offers bonded SEZ space, de-bonded SEZ space and commercial IT park facilities within a single integrated development.

PR Newswire
Sep 15th, 2026
Genpact wins in the inaugural 2026 HFS Services-as-Software Awards.

Genpact wins in the inaugural 2026 HFS Services-as-Software Awards. Sep 15, 2026, 12:00 ET Recognition highlights Genpact's Agentic Operations model, now embedded across finance, procurement, insurance, and banking operations NEW YORK, Sept. 15, 2026 /PRNewswire/ - Genpact (NYSE: G), the Agentic Operations company, today announced it has won the Best Services Eating Software category of the inaugural 2026 HFS Services-as-Software Awards, which honor companies turning the convergence of services, software, AI, and automation into new ways of delivering enterprise work and outcomes. The award recognizes Genpact Agentic Operations, the company's model for running mission-critical enterprise workflows with AI agents handling volume and people validating the work. The model is already in production across Genpact's enterprise clients, including many Fortune 100 companies. Genpact was selected from more than 250 global submissions scored by HFS Research analysts against five criteria: AI-driven delivery, agentic adaptability, outcome orientation, scalable architecture, and proven enterprise success. "Agentic Operations is built on a conviction we have held from the start. There is no artificial intelligence without process intelligence. Our agents prove it. They are consequential agents, carrying the process knowledge that once lived only in the heads of our people," said Balkrishan "BK" Kalra, President and CEO, Genpact. "Context from our agents, judgment from our experts, working inside the workflows that run our clients' businesses. We sit closest to the work, so we commit to the outcome and deliver a client experience no one else can match. This recognition says the market is moving our way and we are not slowing down." From concept to production reality Genpact Agentic Operations began in accounts payable, where it is now in production across many enterprise clients. It has since extended into record-to-report, procurement, insurance policy administration, and banking analyst workflows. In accounts payable, Agentic Operations has delivered: * Touchless processing increases from 26% to more than 80% * Invoice accuracy improvement from 70% to more than 95% * First-pass three-way match increases from 78% to more than 90% * First-touch supplier inquiry resolutions from zero to more than 95% "Genpact's submission stood out because it brings Services-as-Software from concept to production reality," said Phil Fersht, CEO and Chief Analyst, HFS Research. "We genuinely believe Genpact is onto something big with Agentic Operations: its Agentic AP Suite and broader portfolio of agentic solutions. It's our Services-as-Software vision brought to life, demonstrating how AI agents embedded into enterprise workflows, combined with human oversight, can transform service delivery from labor-centric execution to software-defined, outcome-based operations at scale." About the HFS Services-as-Software Awards The HFS Services-as-Software Awards recognize enterprises and technology providers leading the shift from labor-based delivery to AI-native, software-defined operations. The Best Services Eating Software category recognizes services codified as software: people-led services broken down into repeatable workflows, bots, and AI agents, then delivered as modular, platform-enabled offerings with measurable outcomes. About Genpact Genpact (NYSE: G) is the Agentic Operations company, where applied AI meets context-rich process intelligence. We run and transform mission-critical operations for global enterprises. Genpact's Agentic Operations are grounded in decades of operating core business processes at scale across finance, supply chain, banking, insurance, and more. Our flywheel of advanced technology, trusted data foundations, and deep ecosystem partnerships moves enterprises rapidly from experimentation to scale. AI agents bring speed and precision, human experts bring judgment, and together they deliver outcomes clients can measure. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. MEDIA CONTACT: SOURCE Genpact

Outsource Accelerator
Sep 11th, 2026
BPO-as-a-service to hit $422Bn by 2035: HFS.

BPO-as-a-service to hit $422Bn by 2035: HFS. Posted on September 12, 2026 BOSTON, UNITED STATES - A new research report from HFS Research projects that Services-as-Software, a model in which enterprises pay for completed work rather than staffed capacity, will generate a $422 billion market within the global business process outsourcing (BPO) sector by 2035, fundamentally repricing the way process work is contracted and delivered. According to the report by HFS Research, the shift toward outcome-based pricing will deflate the overall BPO market by approximately $60 billion relative to its conventional growth trajectory, as enterprises pay less for the same business outcomes under per-unit-of-work pricing. Outcome-based pricing reshapes BPO's commercial model. HFS Research projects the global BPO market will reach $725 billion by 2035 under the Services-as-Software (SaS) disruption scenario, compared to a conventional trajectory of $786 billion, with the $61 billion gap representing work repriced from FTE-based billing to outcome-based contracts. Three in four enterprise leaders expect to shift to SaS models, and more than 40% plan artificial intelligence (AI)-led customer experience within three years, according to the report. Legacy BPO delivery, which the report defines as FTE-based, process-management-oriented service contracts, faces approximately 75% disruption from SaS repricing, while digital BPO faces roughly 25% disruption as it already operates at higher automation levels. HFS Research said SaS models capture the process logic, the exception paths, and the decision rules that have previously lived in people, converting embedded operational knowledge into software platforms that price by the transaction, not the team. Software vendors and AI-native operators enter BPO's competitive field. Published outcome pricing in the SaS market ranges from $0.99 to $2.00 per resolved interaction, with Salesforce Agentforce priced at $2.00 per conversation and approximately $0.30 per three-action case, setting a commercial benchmark that incumbent BPO providers must match or reframe. Heritage BPO providers including Genpact, Firstsource, EXL, and WNS-Capgemini face competitive pressure not only from each other but from software vendors such as Salesforce, ServiceNow, and SAP Joule, alongside AI-native operators recording more than 500,000 daily interactions across 10 or more enterprise clients. HFS Research said the 2026 HFS SaS Awards drew 260 submissions from 126 organizations, with live deployments tracked against pre-deployment baselines, signaling that outcome-based BPO has moved from pilot to production at scale. For buyers and operators evaluating BPO models and pricing structures, the HFS Research data presents the SaS transition as a near-term commercial reality rather than a long-range forecast: established per-transaction pricing benchmarks, Fortune 50 adoption of AI-native operators, and the 2026 awards volume all indicate the market is already setting the terms of the next contracting cycle. BPO buyers renegotiating contracts in 2026 and 2027 should expect outcome-based pricing proposals alongside FTE alternatives, and the $61 billion deflation projection suggests that the same business outcomes will be available at materially lower cost as the SaS segment matures. FREE BPO MATCH Looking for the right outsourcing partner? Matched to your requirements - free, no obligation 5,200+ matches made Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication. Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.

Associated Press
Sep 8th, 2026
Genpact appoints Sumita Pandit as CFO to drive agentic operations growth

Genpact has appointed Sumita Pandit as senior vice president and chief financial officer, effective 9 September 2026. Pandit will report to president and CEO Balkrishan Kalra and join the Genpact Leadership Council. Pandit brings nearly 25 years of experience in technology-led growth, mergers and acquisitions, corporate finance, and capital markets. She most recently served as president and CFO of Radian Group, where she ran the mortgage insurance business and led the finance organisation. Before Radian, Pandit was chief operating officer of dLocal, a global payments company she led through its initial public offering. She previously held positions at JP Morgan and Goldman Sachs. Pandit succeeds Michael Weiner, who has served as CFO since 2021 and will remain as an adviser through the end of Q1 2027.