Guest Relations Manager
About the job
- A high school diploma, general education degree, or international equivalent is required.
- Proven work experience in guest relations in a supervisory or management capacity at a luxury property is required.
- Excellent knowledge of English is mandatory, including the ability to speak, read, and write clearly and to understand instructions, memos, short correspondence, and messages.
- Excellent communication and people skills are required.
- Good organizational and multitasking abilities are required.
- Ability to manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations is required.
- Detail orientation is required.
- A positive, hands-on, results-driven approach and ability to work as part of a team are required.
- Ensure clients are properly greeted upon arrival.
- Provide flawless, upscale, professional, high-class guest service experiences.
- Report customer feedback and provide strategic direction to continuously improve overall ratings.
- Respond to guests' needs and anticipate unstated needs.
- Monitor daily bookings and ensure assigned sunbeds are prepared prior to check-in.
- Promptly address guests' requests.
- Actively listen to and resolve complaints.
- Coordinate and manage communication between guests and staff, and follow up to ensure customer concerns are resolved.
- Inform clients of services.
- Promote all amenities and conveniences.
- Manage the guest relations team to ensure compliance with all standards and operating procedures.
- A college degree is preferred.
- Previous guest service experience and general computer experience are preferred.
- Property Management Software experience is preferred.
- A second language is preferred.
About the company
Domes Resorts & Reserves curates lifestyle hospitality experiences in Greece and select European destinations. The company handpicks destinations with cultural appeal and builds its offerings around curated concepts, signature experiences, and distinctive brands to create memorable stays. Its products are experiential hospitality experiences across regions like Crete, the Ionian Islands, Chalkidiki, the Cyclades, Athens, and Portugal, delivered through a network of properties and brand concepts designed to showcase local culture. The company differentiates itself from competitors by focusing on culture-sharing destinations and developing branded concepts and experiences rather than just hotels or rooms. The goal is to connect cultures and celebrate destinations by offering meaningful, artistically driven stays that reflect local culture and community.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Greece
Founded
2008
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Simplify's Take
What believers are saying
- March 31, 2026 Cascade added 164 rooms and expanded Domes beyond Greece.
- April 2026 Domes bought Casa Collective, adding 13 hotels and four expected additions.
- Workable lists 164 openings and Revelio shows 596 employees, signaling active hiring.
What critics are saying
- Cascade remains owned by HIP, so Domes depends on Blackstone-GIC capital and owner priorities.
- Casa Collective's 13-hotels-plus-four pipeline demands integration while Domes opens five properties in 2026.
- By 2027, a failed Casa Collective integration kills Domes' Europe-scale platform.
What makes Domes Resorts & Reserves unique
- Domes pairs Greek resort operations with asset-light management across Greece, Portugal, Spain, and Casa Collective.
- Its lifestyle brands span adults-only, family, and ultra-all-inclusive formats under one sales platform.
- 2026 openings at Cascade, Tenerife, and Santorini show disciplined Mediterranean expansion.
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Benefits
- Training Programs
- Hybrid Work Options
- Flexible Work Hours
- Wellness Program
- Company Social Events
- Employee Discounts