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Farm Boy

Ontario grocery chain offering fresh produce

Cashier

Checkout & Customer ServicePosted on Nov 9
Full-timeOttawa, ON, CanadaCA$17.95 /hrIn-person

About the Job

Requirements

  • A genuine passion for delivering engaging and exceptional customer service.
  • Retail experience is considered an asset; an equivalent combination of education and experience will also be considered.
  • For locations selling alcohol, candidates must be at least 18 years old and have completed Smart Serve certification or be willing to complete it.
  • The ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards.
  • A collaborative, team-oriented approach supported by strong communication and organizational skills.
  • Strong mathematical ability with a high degree of accuracy when processing transactions and handling tenders.
  • Ability to work in a fast-paced, hands-on setting involving multiple deadlines, extended periods of standing, heavy lifting, repetitive movement or tasks, and conditions in coolers, freezers, and outdoors.
  • Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
  • Fluency in English.

Responsibilities

  • Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to a fresh shopping experience.
  • Welcome, greet, and assist customers while processing purchases efficiently and accurately, including scanning items, bagging orders, and collecting tenders using Farm Boy Service Standards.
  • Share knowledge of Farm Boy products while assisting customers with questions and product information.
  • Learn and apply product codes quickly and accurately to ensure timely checkout service.
  • Handle cash and tender transactions responsibly, including balancing tills and maintaining payment accuracy.
  • Support store operations by answering and directing incoming phone calls as needed.
  • Assist with the safe handling and sale of alcohol at applicable locations.
  • Maintain clean, safe, and organized work, storage, and front-of-store areas through housekeeping duties, including retrieving carts from the parking area.
  • Follow corporate policies and procedures, with a focus on Health & Safety, Food Safety, and proper equipment use.
  • Support the team with additional duties on a periodic basis.

Desired Qualifications

  • French language skills are considered an asset.

About the Company

Farm Boy

Ontario grocery chain offering fresh produce

Farm Boy is a grocery retailer in Ontario that started as a small produce stand and grew into a regional supermarket chain focused on fresh markets, prepared foods, and private-label products. It operates stores offering produce, dairy, deli, bakery and other groceries, emphasizing value and a community-friendly shopping experience. The product works by stocking fresh produce alongside ready-to-eat meals and groceries; Farm Boy builds a curated in-store assortment and private-label lines to differentiate itself from larger chains. Its growth is supported by maintaining founder leadership and brand identity while leveraging outside investment to expand, especially into the Toronto market. The company’s goal is to grow its footprint while preserving the “magic” of Farm Boy—keeping its customer-focused, fresh-market feel and loyalty-building culture as it scales.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Ottawa, Canada
Founded
1981

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