Full-Time
Lead Reception Ambassador
Updated on 9/3/2026
Cooper University Health Care
Academic health system
Compensation Overview
$21 - $33/hr
Camden, NJ, USA
In Person
Bachelor's, Associate's
 Medical, Clinical & Veterinary (1) |
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- Three to five years of experience is required.
- A high school diploma is required.
- Provide support and direction to Reception Ambassadors and ensure a positive experience for all visitors.
- Act in a lead position by providing support to Welcome Desk team members and responding initially to visitors with visitation concerns.
- Train new employees in their roles as Reception Ambassadors, SAC Receptionists, Special Tests area staff, and Emergency Department staff.
- Support building the Welcome Desk team schedule.
- Monitor inventory and recommend ordering Welcome Desk supplies.
- Support integration projects for updated software that strengthen the check-in process, monitor program successes and challenges, and support staff training.
- Provide the Supervisor with recognition and coaching opportunities for Welcome Desk, Special Tests, SAC, and Emergency Department team members.
- Maintain the flow of the visitor check-in process to minimize unnecessary lines and waits.
- Act as a role model to Reception Ambassadors in workflow, attitude, and customer service.
- Greet patients, families, and visitors; listen to requests; offer assistance and guidance within the hospital; and maintain AIDET practices.
- Maintain visitation guidelines by providing appropriate visitor passes and adhering to visitation policies, visitor hours, and restrictions.
- Coordinate with department leadership and Patient Relations regarding exceptions and accommodations.
- Direct visitor flow to appropriate check-in and check-out areas, elevators, the parking garage, coffee shops, the gift shop, and patient care areas.
- Answer telephone calls and initial patient, visitor, and guest questions respectfully and proficiently, and triage or escalate issues requiring further assistance.
- Escort patients using wheelchair or walking assistance to departments and coordinate escort services with Patient Transport when necessary.
- Distribute maps and information about amenities, visiting hours, and parking.
- Assist with deliveries to the Welcome Desk and patient belongings as directed by the Supervisor of Hospital Reception.
- Provide directions, call taxi cabs, and print requested information such as bus schedules and health system programs as part of a concierge-type service.
- Maintain a healing presence in hospital reception and lobby areas.
- Perform frequent lobby rounds to maintain a clean, safe, and inviting environment and contact hospital facilities, environmental services, or maintenance as necessary.
- Round in lobby restrooms to check cleanliness and supplies and contact Environmental Services as appropriate.
- Round in the lobby to answer visitor questions and provide directions.
- Provide clerical support, including correspondence, taking messages, copying, and faxing, as assigned.
- An Associate's Degree is preferred.
Cooper University Health Care is an academic health system based in South Jersey. The organization provides hospital, specialty, primary, emergency, outpatient, research, and medical education services through an integrated care network. It serves patients, families, clinicians, students, researchers, and communities across southern New Jersey. Its operating model centers on academic medicine and community care supported by physician practices, clinical institutes, technology, facilities, and centralized operations. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient care. Teams support coordinated daily delivery.
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