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Moncler Group

Luxury fashion brand of outerwear

Seasonal Sales Support Advisor

RetailUpdated on Nov 10
Part-timeToronto, ON, Canada$21 - $23 /hrIn-person

About the Job

Requirements

  • Previous retail, hospitality, customer service, or other client-facing experience is preferred but not required.
  • Experience in a fast-paced retail or service environment is a plus.
  • Experience in luxury or contemporary fashion retail is a plus but not required.
  • Candidates must be client-focused and have a positive, professional, and authentic attitude.
  • Candidates must be comfortable working in a fast-paced, high-volume retail environment.
  • Candidates must have strong attention to detail and organizational skills.
  • Candidates must be dependable, punctual, and flexible.
  • Candidates should have an interest in Stone Island, fashion, product innovation, and the brand's heritage.
  • Candidates must be willing to learn product knowledge, store procedures, and operational standards.
  • Candidates should be open to new technologies and ways of working.
  • Candidates must be able to communicate effectively in English; additional languages are a plus.
  • Flexible availability is required throughout the seasonal employment period, including weekends, evenings, holidays, and peak business days, based on business needs.

Responsibilities

  • Welcome clients and contribute to an engaging and authentic Stone Island experience.
  • Support Client Advisors throughout the client journey, particularly during high-volume periods.
  • Assist with client requests and connect clients with the appropriate Client Advisor or member of management.
  • Retrieve and deliver merchandise from the back of house to the sales floor quickly and accurately.
  • Support product availability and replenishment so the sales team can efficiently serve clients.
  • Develop foundational knowledge of Stone Island's heritage, collections, innovative fabrics, and product specifics.
  • Contribute to individual and team objectives through proactive and responsive assistance.
  • Support daily product flow, including replenishment, go-backs, stock organization, and movement of merchandise between the back of house and front of house.
  • Assist with receiving, unpacking, organizing, and preparing merchandise as directed by management.
  • Maintain a clean, organized, and efficient back of house and sales floor.
  • Assist with inventory activities, cycle counts, and other operational needs as requested.
  • Support Stone Island visual merchandising standards, including product presentation and organization.
  • Ensure merchandise is handled appropriately and readily available to support client and business needs.
  • Provide flexible support according to store needs and priorities.
  • Follow company policies, procedures, safety requirements, and operational standards.
  • Perform additional duties and responsibilities as required by management or the company.

Desired Qualifications

  • Previous retail, hospitality, customer service, or other client-facing experience is preferred but not required.
  • Experience in a fast-paced retail or service environment is a plus.
  • Experience in luxury or contemporary fashion retail is a plus but not required.
  • Additional languages are a plus.

About the Company

Moncler Group

Luxury fashion brand of outerwear

Moncler produces luxury outerwear, especially down jackets, blending performance gear with high-fashion design. Its products use down insulation and durable fabrics to keep warmth while delivering style, sold through premium boutiques, department stores, and e-commerce. It stands apart by tying authentic mountain heritage to a luxury brand and narrating a cohesive image, reinforced by a high-profile IPO. Its goal is to lead the luxury outerwear market, grow globally, and increase brand value while preserving its performance heritage and fashion appeal.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Milan, Italy
Founded
1952

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