Director Customer Growth - Telco

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

🏡 Where you'll fit in:

We are looking for an Enterprise Sales Leader to lead Kraken's commercial expansion across Europe. The primary job is to get Kraken invited into the strategic conversations where major BSS transformation decisions are being made — before procurement processes begin. Target markets include Europe and Middle East

🚀 What you’ll own:

• Build and maintain C-suite relationships across Tier 1 and Tier 2 telco operators across Europe

• Identify BSS transformation programmes and position Kraken ahead of RFP processes

• Work with industry analysts, advisors, and partners to build market presence and credibility

• Represent Kraken at European industry events and forums

• Translate operator pain points into commercially structured opportunities

• Work closely with the Kraken product and leadership teams to shape how we go to market in Europe

🧠 What you’ll bring to the party:

You are a senior sales or business development leader with deep roots in the European telecoms industry. You open conversations by asking about operating models, not by showing product demos. You think in multi-year relationships, not quarterly bookings.

You will have:

• A proven track record selling BSS, OSS, or large-scale IT transformation programmes to telco C-suite — ideally from Amdocs, Netcracker, Ericsson, CSG, or other BSS incumbents

• Alternatively: senior operator-side experience (CDO, VP Transformation, Head of BSS, or CIO direct report) with a strong commercial instinct

• Deep existing relationships across European operators — you open doors through reputation, not cold outreach

• Comfort operating at board and C-suite level across technology and commercial functions

• Intellectual curiosity, gravitas, and low ego — you are consultative by nature

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [email protected]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*