Tesla

Makes electric cars, robotaxis and grid batteries

Sales Lead

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeGuildford, UKNo salary listed

About the Job

Requirements

Significant manager experience in retail sales and operations, with a proven track record of meeting or exceeding targets and goals.
In-depth knowledge of sales processes and driving employees to exceed targets.
Strong understanding and experience of creating extraordinary customer journeys.
Analytical understanding and knowledge of the local market.
Entrepreneurial mindset and affinity for working independently.
Ability to develop collaborative relationships and act as a well-respected, trusted partner and leader.
Ability to learn and adapt to multiple technologies.
Passion for Tesla’s mission.
Excellent communication skills in English and the local language.
Valid driver’s license.

Responsibilities

In partnership with the UK Sales Lead, develop the area growth strategy to expand the customer base and drive sales and deliveries.
Communicate sales targets, key performance indicators, and operational priorities to area leaders and ensure targets are met or exceeded, including sales opportunity creation, test drive scheduling, new orders, pre-delivery readiness, delivery yield, and customer satisfaction scores.
Drive business performance and maximize output across locations.
Lead the planning, implementation, and follow-up of market-building events and activities.
Analyze performance data and act on necessary improvements across locations.
Identify new business opportunities and partner with business sales leaders to highlight commercial opportunities.
Provide reports, analyses, and action plans for the assigned locations to the manager as needed.
Collaborate on and assist with real estate strategy, from location search to opening, across retail, delivery, service, and office locations.
Participate in the strategic design of charging infrastructure.
Ensure processes and best practices are understood, implemented, and followed at the location.
Partner with relevant stakeholders to develop delivery operations.
Drive continuous improvements, including designing solutions to problems across teams, to support team output and customer service.
Establish cooperation with internal and external business stakeholders.
Support local teams in executing activities and meeting other business needs.
Connect with central functions to raise identified issues and needs and partner with them to resolve them.
Guide and coach employees to provide a high-quality customer experience.
Ensure showrooms are presentable and customer-facing standards are met, including merchandising, uniform and dress code, floor presence, and proactive management of inbound activities.
Ensure flawless execution of customer-facing events.
Monitor and analyze customer satisfaction scores and take actions to improve them.
Promote best practices across locations and lead by example.
Hire, develop, lead, motivate, and retain a high-performing sales and delivery team.
Develop a culture of ongoing performance development and improvement across the team, supported by People functions.
Provide regular coaching, training, and feedback to team members and maintain knowledge of their strengths and development opportunities.
Create and promote a structured and inclusive team culture.
In collaboration with the human resources partner, assess team performance and address underperformance and disciplinary issues.
Visit each location once or twice a week to stay connected with the team and broader field organization.
Participate in establishing new locations and training or mentoring new store leaders.

Category	Sales & Customer Support
Location	Guildford, England
Requisition ID	276398
Type	Full-time

Job Description

<div class="MSWordContent"><p>As Sales Lead, you are responsible for overseeing as well as driving sales and delivery operations across multiple locations in your region’s operating area. You will drive business performance, strategy, operational excellence, and people development in your area. In this role, you will contribute to decisions on our real estate footprint in your area, take accountability for achieving ambitious sales and delivery targets, and ensure the business performs on key success criteria including but not limited to sales and delivery growth and profitability, customer satisfaction, operational excellence and employee development and retention. In addition to driving business performance, the Sales Lead is expected to act as an ambassador for Tesla and provide critical perspective and guidance on decisions impacting outcomes within the market to increase Tesla’s market share.</div>

Job Responsibilities

Business Strategy and Performance

In partnership with the UK Sales Lead, develop the strategy for growth in your area to expand the customer base and drive sales and deliveries
Ensure that the Sales targets, KPIs, and Operational priorities are communicated to all leaders in your area and subsequently met or exceeded, including but not limited to sales opportunity creation, test drive scheduling, new orders, pre-delivery readiness, maximum delivery yield, and customer satisfaction scores
Drive business and maximize all output from your locations
Lead the planning, implementation and follow up of market-building events and activities
Analyze performance data to quickly act on necessary improvements across the locations you oversee
Proactively discover new business opportunities and partner with the business sales leaders as needed to highlight any commercial opportunities that may arise
Provide reports/ analysis and action plans regarding your scope of locations to your manager as needed

Operational Excellence

Collaborate and assist in managing the real estate strategy, from location search to opening - across the portfolio of retail, delivery, service and office locations
Actively participate in the strategic design of our charging infrastructure
Ensure that processes and best practices are well understood, implemented, and followed at your location.
Partner with relevant stakeholders to develop delivery operations
Drive continuous improvements to facilitate exceptional team output and customer service including designing innovative solutions to problems across teams
Champion efficiency, productivity, quality, and overall excellence in all of your actions and decisions
Establish close cooperation with all business stakeholders, internally and externally
Support the local teams in the execution of their activities and other business needs
Connect with central functions in order raise the issues/needs you have identified for your scope of locations and partner with them to find the best path to resolution

Customer Experience

Guide and coach employees towards providing a best in class customer experience at all times
Ensure that the showrooms are always presentable and that Tesla’s customer-facing standards are consistently met (Merchandising, Tesla uniform/ dress code, floor presence, proactive management of inbound activities)
Demand flawless execution of all customer-facing events
Continuously follow up and analyze CSAT scores, and proactively take appropriate actions to improve it
Champion best practices across your locations and lead by example

People Management

Hire, develop, lead and motivate and retain a high performing and engaged sales and delivery team who are willing to experiment, learn, and innovate to drive results.
Develop a culture of ongoing performance development and improvement across team, supported by People functions
Provide regular coaching, training, and feedback to your team members and maintain deep knowledge of your team’s strengths and opportunities
Create and drive a structured and inclusive culture for your teams
In collaboration with your HR partner, assess your teams’ performance and deal with underperformance and disciplinary issues quickly and efficiently
Listen to your teams – remove blockers and partner with local leaders to ensure they have the resources and tools necessary for your locations’ success.
Visit each of your locations minimum once or twice a week to ensure that you keep close to your team and the broader field organization
Participate in setting up new locations and training/mentoring new store leaders

Job Requirements

Significant manager experience in retail sales and operations with proven track record to meet or exceed targets and goals.
In-depth knowledge of sales processes and driving employees to exceed targets.
Strong understanding and experience of creating extraordinary customer journeys.
Analytical understanding and knowledge of local market.
Entrepreneurial mindset and affinity for working independently.
Ability to develop collaborative relationships and act as a well-respected, trusted partner and leader that others want to work with.
Confident in learning and adapting to multiple technologies.
Passionate about the mission of Tesla.
Excellent communication skills in English and local language.
Valid driver's license.

Tesla

Sales Lead

About the Job

Requirements

Responsibilities

Job Description

Job Responsibilities

Job Requirements

About the Company

Tesla

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