Full-Time

Retail Key Holder

Gopuff

Gopuff

1,001-5,000 employees

Direct-to-consumer delivery of convenience items

Compensation Overview

$17.65/hr

Pleasanton, CA, USA

In Person

Category
Retail (1)
Required Skills
Inventory Management
Customer Service
Requirements
  • 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience
  • Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
  • Basic math skills and proficiency in cash handling
  • Team-oriented mentality
  • Ability to lift up to 49 pounds
  • High School Diploma or equivalent
Responsibilities
  • Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
  • Arrive early to open the store and leave late to close the store
  • Will assist the store in periods of high volume and provide support for new employees
  • Knowledge of in house products to provide customers with recommendations
  • Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies.
  • Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
  • Operating scanners, cash registers, and other electronics
  • Follow proper age verification policies
  • Ensuring all prices and quantities are accurate and providing a customer receipt
  • Processing refunds and exchanges
  • Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures.
  • Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
  • Train new employees on store procedures, product knowledge, and customer service standards

GoPuff is a digital delivery service that brings a wide range of everyday items directly to customers’ doors, including convenience items, snacks, beverages, and even alcohol. Customers place orders through the GoPuff app or website, and GoPuff handles inventory and delivery through its own network, charging for the items plus a delivery fee. Revenue comes from product sales and delivery charges, with occasional discounts and promotions to attract shoppers. Unlike many rivals, GoPuff emphasizes rapid, door-to-door delivery across a broad product lineup, relying on its own stock and logistics to speed up service. The company aims to make it fast and easy for people to get daily essentials without leaving home.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$5.2B

Headquarters

Philadelphia, Pennsylvania

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Private label Crave Shoppe grew 30% in 2025, dominating most-ordered items.
  • FAM membership drives 3.5x higher LTV through free delivery and perks.
  • Howard Schultz joined board, leveraging Starbucks scaling expertise for growth.

What critics are saying

  • Valuation drops to $8.5 billion, limiting capital for micro-center expansion.
  • DoorDash undercuts with lower fees, capturing high-frequency orders immediately.
  • Amazon's Prime Now siphons impulse buyers using AWS personalization within 6 months.

What makes Gopuff unique

  • Gopuff controls full supply chain with micro-fulfillment centers for 15-minute delivery.
  • Gopuff focuses on convenience snacks competing with 7-Eleven, not Walmart supermarkets.
  • Gopuff app enables virtual shelf browsing for millennial instant grocery needs.

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Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Store Brands
Apr 2nd, 2026
Gopuff expands private label portfolio with Crave Shoppe launch.

Gopuff expands private label portfolio with Crave Shoppe launch. The new assortment features a variety of unique snacks and treats Gopuff has launched its Crave Shoppe private label. Gopuff is expanding its roster of own brands with the launch of Crave Shoppe, a product assortment focused on baked goods and snacks. Developed in response to customer demand for more imaginative, indulgent snack options, Crave Shoppe features industry-first formats and unique flavors, such as Dill Pickle Cotton Candy, S'mores Marshmallow-Filled Donuts and Ice Cream Bubbles. "Customer demand for bakery-quality and sweet treats has spiked over the past year," said Brett Fene, director of private label merchandising at Gopuff. "So, we saw an opportunity to create a line of indulgent, high-quality items that feel exciting and bakery-worthy, without the premium pricing. Crave Shoppe fills this gap with flavors and formats customers can't find anywhere else. It goes beyond a standard private label to become a destination brand for our customers." The full assortment of Crave Shoppe products includes: * Frozen and refrigerated innovations: In 2025, the fastest-growing ice cream subclass was "Chunks, Bites & Dough" (up 112% year-over-year). In response to this trend, Gopuff has launched a new poppable frozen treat: Ice Cream Bubbles in Strawberries & Cream and Chocolate Fudge. Crave Shoppe also offers Edible Chocolate Chip Cookie Dough and Brownie Batter Cookie Dough developed in collaboration with Whoa Dough. * Cotton candy in unexpected flavor combinations such as Dill Pickle, Cookies and Cream, Blue Raspberry and Cherry Swirl. * Confections including Chocolate and Chocolate Peanut Butter Fudge and chocolate-covered graham crackers. * Donuts and donut holes in several decadent flavors: Red Velvet, Churro, Irish Creme, Glazed, Boston Creme, Caramel Crunch and S'mores Marshmallow-Filled. * Bakery faves such as Banana Nut and Iced Lemon Cakes, butter croissants, blueberry and chocolate chip mini muffins, and Double Chocolatey Creme cookies. Crave Shoppe joins Gopuff's Basically, Basically Premium and Goodnow product lines, a portfolio that grew 30% in 2025. Since its debut, Gopuff said Basically has "consistently dominated" its most-ordered items. With the expansion of Basically Premium in 2024, Gopuff used consumer insights to deliver a wider, high-value assortment tailored to its customers' unique tastes. * Gopuff, Selena Gomez Expand Partnership with Exclusive Frozen Treats The newest items inspired by the singer are the "I Said I Love Blue First" ice cream bars * Gopuff Taps Into Nostalgia Trends With New Magnolia Bakery Exclusive The retailer's new PB&J Banana Pudding is launching just ahead of National Peanut Butter Lovers Day

The Associated Press
Mar 31st, 2026
NextNRG launches EzShop with Gopuff for fuel and grocery delivery in one app

NextNRG has launched EzShop, a new shopping experience within its EzFill mobile fueling platform, powered by instant commerce leader Gopuff. The service allows customers to order fuel alongside more than 5,000 everyday essentials through a single app, with Gopuff fulfilling orders in as fast as 15 minutes. Launching in select markets in Q2 2026, EzShop offers groceries, snacks, beverages, household items, over-the-counter medications and automotive basics. The partnership transforms EzFill from a mobile fueling service into a digital commerce platform, creating an additional revenue stream whilst leveraging existing delivery infrastructure. NextNRG requires no significant capital expenditure, instead utilising Gopuff's technology, product assortment and nationwide fulfilment network. The integration is planned to expand to additional markets by year-end.

Dairy Foods
Mar 26th, 2026
Serendipity teams with Gopuff for "I Said I Love Blue First" ice cream bars.

Serendipity teams with Gopuff for "I Said I Love Blue First" ice cream bars. March 26, 2026 Serendipity, co-owned by artist and entrepreneur Selena Gomez, and Gopuff launched "I Said I Love Blue First" ice cream bars, inspired by Selena Gomez and Benny Blanco's song "Bluest Flame" from the "I Said I Love You First" album, are now available exclusively on Gopuff for delivery in as fast as 15 minutes. Launching in honor of the first anniversary of the "I Said I Love You First" album, the new "I Said I Love Blue First" bars are a uniquely delicious Selena and Benny creation. The bars feature a creamy blue vanilla bean base swirled with fudge and cookie bits, coated in a premium blue chocolate candy shell. Priced at $7.49 per 4-bar box, these delicious treats bring the whimsical magic of Serendipity directly to doorsteps across the country via Gopuff. "I wanted to create something special to celebrate the one-year anniversary of the album and these bars felt like the perfect way," said Gomez. "Serendipity has always been associated with moments of joy and partnering with Gopuff lets us deliver that feeling straight to your doorstep. This collaboration means so much to me, and I can't wait for everyone to taste this new flavor." "Gopuff has the power to turn cultural moments into instant experiences," said Tyler Stewart, head of marketing at Gopuff. "By partnering with Selena and Serendipity, we are giving fans a way to engage with the music and brands they love in a completely fresh, tangible way. It's all about giving fans unique ways to experience the brands and creators they love most." Serendipity also launched Selena Gomez's Cookies & Cream Remix Pint and its Serendipity Frrrozen Hot Chocolate Pint, both priced at $6.99 and now available on Gopuff in select markets nationwide. Looking for a reprint of this article? From high-res PDFs to custom plaques, order your copy today! JOIN TODAY to unlock your recommendations. Already have an account? Sign In

Store Brands
Feb 27th, 2026
Gopuff taps into nostalgia trends with new Magnolia Bakery exclusive.

Gopuff taps into nostalgia trends with new Magnolia Bakery exclusive. The retailer's new PB&J Banana Pudding is launching just ahead of National Peanut Butter Lovers Day Gopuff partnered with Magnolia Bakery to create the exclusive PB&J Banana Pudding. Gopuff is bringing another exclusive creation to its customers as the e-commerce-focused retailer has teamed with Magnolia Bakery to debut its PB&J Banana Pudding. Launching in time for National Peanut Butter Lovers Day on March 1, the new concoction was inspired by strong Gopuff customer demand for peanut butter and jelly flavors. The creamy, frozen-to-thaw pudding is made with real bananas, real strawberries, and creamy peanut butter spread, with all ingredients whipped together. Available nationwide exclusively on Gopuff for $10.99 (14 oz.), the new pudding will be available for 20% off for the next month. "This exclusive treat checks many boxes for what our customers love most," said Brigid Gorham, senior director of communications with Gopuff. "Ice cream has been among our top-selling categories since Gopuff's inception, so we know our customers love frozen treats. We also know they love nostalgic flavors and unique combinations." With Gopuff focused on offering consumers quick delivery, there was a need to maintain the texture and integrity of its new frozen pudding. Officials from Magnolia Bakery said its team spent more than four years trialing and perfecting the scaled-up formulation to create the frozen-to-thaw version currently shipping with Gopuff. "It was critical throughout the development to ensure that when thawed, our pudding transforms into the light, airy texture our fans know & love, while maintaining a real banana base," according to a statement from Magnolia Bakery. The new PB&J Banana Pudding is the latest exclusive product offered by Gopuff through its collaboration with Magnolia Bakery. In 2025, the two launched the Puff'rnutter cupcake for 4/20. Gopuff has also partnered with Gorgie and local businesses such as Biscayne Bay Brewing and Yards Brewing to create exclusive offerings made specifically with its customers in mind. * Gopuff's Potato Sales Spike During Winter Storm Hernando In addition to spuds, the e-commerce retailer also saw strong demand for bottled water, beer, and wine * NBA Star Giannis Antetokounmpo Teams With Gopuff The two will collaborate on product development and distribution, content creation, and more

Supermarket News
Feb 18th, 2026
Gopuff partners with flexible-stay apartment provider Landing

Gopuff partners with flexible-stay apartment provider Landing. Guests at 2,500 apartments across 42 U.S. markets can receive discounts on everyday items from the on-demand delivery platform February 18, 2026 Landing said the partnership is intended to give guests easier access to groceries, household items and other products shortly after arrival. Gopuff Landing, a network of flexible-stay apartments, has partnered with on-demand delivery platform Gopuff to offer discounts on everyday items to guests staying at its properties, the companies said Wednesday. Under the agreement, guests at more than 2,500 Landing apartments across 42 U.S. markets will receive 60% off their first Gopuff order and 10% off subsequent orders during their stay at eligible properties. The offer is accessible through a QR code provided in each apartment, with discounts automatically applied to orders placed within the property's designated area. Landing provides fully furnished apartments with flexible lease terms. The company said the partnership is intended to give guests easier access to groceries, household items and other products shortly after arrival. Gopuff delivers items including food, alcohol and home essentials, often within minutes of ordering, through a network of fulfillment centers in cities nationwide. Marcus Higgins, president and chief operating officer of Landing, said the agreement is designed to make it easier for guests to obtain items during short- and long-term stays. Tyler Stewart, vice president of brand and marketing at Gopuff, said the partnership expands the company's reach to travelers and longer-term renters seeking delivery options during their stay. In September, social app Fizz and Gopuff announced a partnership simplifying how students ordered groceries on campus. Launched in 2021, Fizz is active on more than 620 campuses, allowing students to connect anonymously and access a marketplace. Fizz CEO Teddy Solomon told TechCrunch that users wanted grocery delivery and were already using the marketplace to order food and beverages. Stay up-to-date on the latest food retail news and trends